Maria F. Melvin

SUMMARY STATEMENT

Skilled professional with many years experience in Administrative Support. Strong customer service skills with ability to assess needs and requirements of customers, as well as develop rapport. Excellent communication and natural people skills with strong sense of responsibility coupled with training and experience to offer patience, understanding, and compassion. Seeking employment with established company where I can utilize my diverse skills as bookkeeper, receptionist, bank teller, and customer service representative.

SKILLS AND QUALIFICATIONS

EXPERIENCE

Assistant Manager, Salvation Army; Waynesville, NC 07/• Supervised 2011 - 01/2012 and trained thrift store workers.

• Completed daily financial reports.

• Prepared and made bank deposits.

• Greeted customers, answered inquiries, and dealt with concerns. Customer Service Advocate at Call Center, West; Rocky Mount, NC 07/• Received 2009 - 03/incoming 2010 calls for prescription refills.

• Helped with problem-solving when patients had issues with insurance and coverage gap.

Cashier, Faulkners Store; Red Oak, NC

09/• Operated 2005 - 05/cash 2007 register to itemize and total customers’ purchases.

• Collected cash, check, and charge payments from customers and made change.

• Stocked shelves and marked prices on items.

• Report Preparation

• Accounts Receivable/Payable

• Filing/Inventory/Shipping

• Scheduling/Ordering

• Computer Skills

• Supervising/Training

• Payroll and Taxes

• Goal/Detail Oriented

• Multi-line Telephone

• Supervised employee to perform duties of cashier.

• Kept store in clean and orderly condition.

Pharmacy Technician, Eckerd Drug; Rocky Mount, NC

05/• Assisted 2001 - 02/pharmacist 2002; 08/in 2003 any manner - 06/2005 needed.

• Entered data such as patient name, prescribed medication, and cost in order to maintain pharmacy files, charge system, and inventory.

• Assisted in preparation and dispensing of medication.

• Counted stock and entered data in computer to maintain inventory records.

• Responded to written and telephone requests for prescriptions. Hearing Aid Provider / Customer Service Advocate, Miracle Ear; Rocky Mount, NC 09/• Scheduled 2002 - 06/appointments. 2003 Set-up and maintained patient files.

• Wrote sales contracts. Stocked / sold hearing aid batteries and accessories. Therapy Assistant, Back to Health Chiropractic; Rocky Mount, NC 02/• Administered 2002 - 08/2002 physical therapy treatments to patients, working under direction of and as assistant to physical therapist.

• Scheduled appointments and printed billings. Kept rooms stocked and sanitized Office Clerk, Strang Communications; Lake Mary, FL

3 • Years Received visitors, determined nature of business, and directed to destination.

• Obtained caller’s name and arranged for appointment with person called upon.

• Typed memos, correspondence, reports, and other documents.

• Collected and distributed mail and messages. Operated all office equipment. Bookkeeper / Secretary, Pine State Creamery; Raleigh, NC 4 • Years Worked as assistant to Vice President of Transportation and Refrigeration. EDUCATION

Bladen County Community College ~ Substitute Teacher Certification First Citizens Bank ~ Bank Teller Certificate

Hardbargers Business School ~ Secretarial courses ~ 1 year Elizabethtown, NC

Elizabeth City, NC

Raleigh, NC

Elizabeth City Community College ~ High School Diploma 100 Covenant Court, Rocky Mount, NC 27804 984-***-**** adtxe0@r.postjobfree.com

Elizabeth City, NC

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