Customer Service Representative
Resume:
LISA EADY
Decherd, TN *****
931-***-**** - **********@*****.*** - WWW: Online Digital Resume
PROFESSIONAL SUMMARY
Hardworking Consultant gifted at turning prospects into clients and delivering exceptional presentations. Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels. Skilled Consultant skilled in client oversight, issue resolution and business presentation. Impressive capability for juggling multiple tasks and projects within deadlines and delivering quality suggestions. Focused on helping resolve business issues and capitalize on development opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS
Work Planning and Prioritization
Process Optimization
Operations Analysis
Providing Feedback
Gathering Requirements
Analytical Thinking
Performance Assessment
Staff Meetings
Supporting Fundraising
Appointment and Meeting Scheduling
Client Needs Assessment
Management Coaching
Customer Relationship Management
Client Engagement
Reports and Documentation
Problem Resolution
Attention to Detail
Consultative Sales Approach
Information Updates
Administrative Support
Information Extraction
Outbound Calls
Office Supplies and Inventory
Delivery Assurance
Log Files
Staff Support
Job Specifications
Consultation and Advisement
Customer Retention
Content Management Systems
Research and Development
Product Strategies
Business Correspondence
Client Interactions
Honesty and Integrity
WORK HISTORY
09/2020 to 08/2022 Loan Consultant/Assistant Manager Lendmark Financial – Tullahoma, TN
Managed communications as central point of contact for entire lending process. Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
Built positive relationships with customers by offering best financing and product options for Type loans.
Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
Employed persuasive sales techniques to increase loan applications and overall loan value.
Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
Compiled documentation necessary to successfully fund over 30 loans per month. Maintained strict confidentiality of bank records and client information. Recommended loan approvals and denials based on customer loan application reviews.
Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Reviewed and edited loan agreements to promote efficiency and accuracy. Successfully closed average of 30 loans per month. Processed Deferments
Processed legal action from beginning to end on non-compliance accounts Supervision of employee task
Recruited sales finance and Dap dealers for maximum loans per month Trained dealers and employees on sales finance procedures Kept detailed notes of all correspondence with clients and updated details in company's computer system.
Served as point of contact for clients regarding follow-up, meeting scheduling and responses to questions.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems. 04/2009 to 11/2019 Store Manager
JP's Pawn And Gun – Decherd, TN
Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervised guests at front counter, answering questions regarding products. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reconciled daily sales transactions to balance and log day-to-day revenue. Protected store from loss or theft by setting and enforcing clear security policies. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
02/2000 to 07/2005 Customer Service Representative/ Bookkeeping BI-LO – Decherd, TN
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers. Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat business and improved sales. Developed community reputation through commitment to customer satisfaction and strong client relationships.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Responded proactively and positively to rapid change. Exhibited high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Communicated professionally with colleagues, freelancers and clients. Promptly responded to inquiries and requests from prospective customers. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Trained staff on operating procedures and company services. Cross-trained and backed up other customer service managers. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Implemented and developed customer service training processes. Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Provided ongoing guest service.
EDUCATION
Associate Of General Studies: Basics of Advanced Education Motlow State Community College - Tullahoma, TN
01/2012
Fayetteville College of Cosmetology Arts & Sciences - Fayetteville, TN Completed professional development in Hair, Skin and Nails. 05/1999 High School Diploma: College Path
Franklin County High School - Winchester, Tn
ADDITIONAL INFORMATION
Certified Tennessee Notary Public
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