Legal Assistant Collection Manager
Resume:
MARGARET
KAIMAN
*********@*****.***
Richmond, VA 23235
Dynamic Collections Manager with over 10 years thriving in high pressure, team atmospheres. .Strong team leader with clear record of success meeting revenue and staff retention goals.
PROFESSIONAL SUMMARY
Taxing Authority Consulting Services, P.C. - Special Procedures Collection Manager
Richmond, VA • 07/2010 - 08/2015
WORK HISTORY
Utilized several skip tracing programs such as Accurint, Lexis, PACER and the Work Number.
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Used state provided access from the Virginia Employment Commission to locate employer and banking information of debtors to place Administrative levies on debtors for delinquent taxes due.
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Research using social media such as FaceBook, Indeed, Twitter, Instagram to locate debtors and retain
information such as employment, vehicle information or addresses to contact and then place Administrative levies on debtors for the delinquent taxes due.
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Maintained and updated databases for court filings and administrative levy processes and amounts collected from said levies.
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• Ran dockets for up to four attorneys.
Filing legal documents with the courts such as Warrants in Debt, Complaints, Summons to Answer Interrogatories, Garnishments and Bills of Particulars.
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Was main contact for clients to discuss new procedures, training, scheduling meetings and handled any issues with accounts such as adjustments or any concerns with the account.
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Involved with the approval and editing of any mailing campaigns for collections of several clients.
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SKILLS
Problem Anticipation and
Resolution
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Past Due Balance
Management
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• Collection Calls
• Skip tracing
• Research
Producing legal
documentation
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• Notary Public
Maintain databases and
spreadsheets
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• Bookkeeping
• Payment Processing
Management of a team with
up to 5 employees
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Virginia Commonwealth
University
Richmond, VA
No Degree: Pursued A
Bachelors in Accounting
ECPI Technical College
Richmond, VA • 05/2003
EDUCATION
Associate of Arts: Web
Development/Programming
CERTIFICATIONS
CNP - Certified Notary
Public
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Linebarger, Goggan, Blair & Sampson, LLP - Fees & Fines Coordinator/Office Manager
Richmond, VA • 05/2006 - 07/2010
Updated account information using our customized
version of REVQ.
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Contacted customer"s taxpayers to discuss late payments and options for remitting amounts due.
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Trained and mentored new employees on collection
methods, documentation requirements and performance strategies.
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Monitored payments due from client"s taxpayers and promptly contacted client"s taxpayers with past due payments.
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• Processed payments and applied to taxpayer's balances. Set up payment plans for taxpayers and created
Promissory Notes for those payment plans.
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Determined if accounts involved in delinquent real estate taxes should be moved to another department that eventually held auctions to sell properties to clear the delinquent taxes and place that property back on the tax rolls for clients.
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Traveled to clients to research taxpayer information to obtain new leads for collection of delinquent taxes and to meet with clients to give updates on collections of delinquent taxes.
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With client permission, placed and removed DMV holds on deliqnuent taxpayers.
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• Notary Public - notarized all required documents Coordinated successful collection actions for multi- million dollar client resulting in collections on average of
$100,000 a month.
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• Ran dockets for up to three attorneys.
Promoted from :Legal Assistant to Fees & Fines
Coordinator.
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Involved in the approval of mailing campaign for
collections of several clients
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Customer service, updating client databases and
scheduling appointments for up to three attorneys
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Processing payments, handling client issues, account adjustments and any concerns that may arise with
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Virginia Department Of Taxation - Administrative and Office Specialist II
Richmond, VA • 03/2005 - 05/2006
specific clients
Train new employees to handle firm's internal programs, process payments, understand client procedures
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• Research client issues, review new clients for attorney Research and skip tracing using programs such as
Accurint, Lexis and the Work Number
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Filing legal documents with the courts such as Warrants in Debt, Complaints, Summons to Answer Interrogatories, Garnishments, Bills of Particulars
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Data Capture Operator for tax documentation. Over
10,000 ksph and 10 key touch experience.
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Contact this candidate