Service Representative Data Entry
Resume:
Jennifer Jensen
(C) 319-***-**** ****@**********.*** Kewanee, IL 61443
SUMMARY
Ethical Customer Service Representative talented at processing high volumes of error- free transactions and meeting departmental goals. Offering twenty years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. SKILLS
• Accounts payable and receivable
• Tax returns
• Vehicle repairs, Telephone
• Billing, Phones
• Book, Phone
• Customer Service, Website
• Data entry, Written
• Document management
• Documentation
• Fax
• Filing
• Financial
• Funds
• Inside sales
• Investments
• Team lead
• Letters
• Office
• Navigation
• Process requests
• Quality
• QuickBooks
• Reception
• Sales
• Sales support
• Supervisor
EXPERIENCE
Customer Service Representative – Aliant Energy – 07/22 – 08/22
• Make payment arrangements for customers
• Poetess stops and stops for customers for services
• Take payments from customers
Customer Service Representative – Group O – 3/22 – 07/22
• Answer phone calls from AT&T customers about their rebate caeds
• Check balances or rebate cards
• Help claim rebate cards
Customer Service Representative – Robert Half 03/21 – 06/21
• Responsible for working with claimants on their unemployment claims.
• Opening new claims, answering questions on benefit payments, and asking for required documentation to complete their claims.
• Handling chats from claimants.
Revenue Cycle Representative, Medirevv, March 2019-August 2019
• Responsible for working with insurance companies, third party payers, and patients to resolve insurance balances of MediRevv Clients in an accurate and precise manner.
Temporary Tax Payer Support Representative, Tax Act, November 2018-February 2019 Cedar Rapids, IA
• Assisting customers with questions regarding their tax returns. Either via phone or email. Guiding customers with their navigation of the program. Customer Service Representative, Transamerica, August 2017-July 2018
• Assist participants with enrolling in their retirement plans with their employers.
• Assisting with what funds to allocate their investments in.
• Helping participants with initiating a withdrawal or a loan from their retirement plans.
• Assisting with the rollover process or rolling funds into their current plans at Transamerica.
• Answering general questions about the participant's retirement plans.
• Assisting with website issues such as resetting passwords and user names as well as navigational support.
Customer Service Rep 1, RRD, March 2017-August 2017
• Help the senior customer service representatives with processing of customers repeat orders.
• Verifying that all order information and pricing is correct and submitting the orders. Customer Service Representative, Manpower, March 2016-February 2017
• Taking phone calls from customers of various companies that are doing audits on their health care dependents.
• Giving general information to callers about what documentation is needed for the audit and also looking up to see if we received such documents. Temporary Helper Coordinator, UPS via Avacend, November 2015-December 2015
• Assisted with keeping track of temporary driver helper's during the holiday season.
• Kept track of who was working and who could not work on a daily basis.
• Made outbound calls to the temporary helpers to advise when working and where to meet their drivers and also to find another helper as needed when the regular helper could not work.
Administrative Clerk, Toyota Financial via Willis Group, February 2015-August 2015
• Process requests received in electronic work queue; (i.e., odometer statements for vehicles - verify and send to next step in processing, verifying customer information, deferrals, small balance waivers, customer correspondence) - DMS (document management system).
• Complete transactions performing appropriate process steps and following all established guidelines.
• Document CRS system for customer account processing; (i.e., remittance, privacy, address changes, transfers of equity and lease, credit dispute, etc.).
• Use email, electronic queue, fax and hardcopy processes as appropriate.
• Perform related duties as assigned by supervisor. Customer Service Representative, General Dynamics via Sedona Staffing, August 2014- February 2015
• Assist Customers with their FAFSA applications.
• Assist Customers with their Federal Student Aid PIN. Internet Sales & Service Consultant, GoDaddy.com, May 2014-August 2014 Hiawatha, IA
• Primary point of contact for customers.
• Resolves issues and helps troubleshoot problems with products.
• Sales of new services.
Customer Service Inquiry Representative, Hibu, December 2013-May 2014 Cedar Rapids, IA
• Primary point of contact for advertising customers and phone book consumers.
• Resolves issues and concerns customers have with their directory advertising and billing account; and accurately answer inquiries regarding the company, the product, and the market.
• Primary point of contact for the Premise and Telephone sales channels concerning customer account questions/concerns.
Service Center Representative, Sedgwick CMS, November 2012-November 2013 Coralville, IA
• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.
Administrative Assistant, Regalia Mfg, March 2012-November 2012 Rock Island, IL
• Data entry of orders, answering phones and filing. Administrative Assistant, Regalia Mfg via Riverside Staffing, December 2011-March 2012 Davenport, IA
• Worked for a manufacturing company doing data entry of orders and answering phones.
Sales Representative, AT&T Call Center, August 2011-September 2011 Davenport, IA
• Answer incoming calls for AT&T's wireless customers in regards to their billing, tech issues with their phones and also up selling features and services to fit their needs. EDUCATION AND TRAINING
Working towards Masters in Accounting and Finance DeVry University, Downers Grove, IL
BS
Technical Management, Accounting, DeVry University, Downers Grove, IL April 2020 Certificate in Office Careers
College of DuPage Glen, Ellyn IL 1987
ACCOMPLISHMENTS
Maintained a 3.0 grade point average while working on my studies while working a full- time job.
Made the dean's list several times since starting my education. Achieved the silver level in the National Career Readiness Certificate
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