Kediah Thompson-Murphy, MBA

Philadelphia, PA 267-***-**** adtxcn@r.postjobfree.com

Underwriter / Insurance Consultant / Regional Client Liaison & Underwriting Specialist

Offering 15+ years’ success in insurance, relationship, and client-business administration; seeking to grow career while maintaining a remote position.

Summary

An energetic, goal-oriented team leader with talents in insurance operations management, underwriting, and claims management. Flexible and adaptable, embraces change, and drives productivity in fast-paced environments by supporting the deployment and enhancement of programs and client services. Team builder with advanced knowledge of the P&C industry, underwriting concepts, practices, procedures, and techniques, including but not limited to coverage issues, product lines, pricing, risk selection, actuarial concepts, reinsurance, DOI regulations, and competitive landscape.

Professional Experience

Mid-Atlantic Specialty Regional Underwriter Tokio Marine Specialty Insurance Company (TMSIC), Bala Cynwyd, PA 2020 to Present

TMSIC offers claims settlements, marine insurance, general liability covers, risk management, and other commercial P&C insurance services.

• Deliver operations support and underwriting guidance for a Mid-Atlantic territory generating $5M in written premium annually.

• Facilitate lifecycle management of commercial insurance products in a highly regulated market via triaging, monitoring, and mitigating/reporting risk.

• Autonomously research and underwrite large-scale property & casualty (P&C) Pollution and Professional Contractor risks.

• Boost revenue and reduce risk by accepting/denying insurance submissions using complex, evidence-based risk assessments.

• Cultivate invaluable relationships with Brokers, General Contractors, Construction Managers, etc.

• Expanded overall ROI through successful premium costs negotiations.

• Sustained a 98% company audit assessment.

• Grew book of business by $3M since 2020.

Environmental Account Solutions Underwriter Tokio Marine Specialty Insurance Company, Bala Cynwyd, PA 2019 to 2020

• Developed and launched marketing campaigns within a small business market and actively grew the business.

• Upheld credit quality of all accounts while concurrently updating and processing underwriting files.

• Administered applications, determined the best possible underwriting techniques, and improved efficiency via sound risk assessment/management.

• Instrumental in the development of the program with a book of business growth reaching $2M; owned the success of new and renewal submittals.

• Cultivated invaluable relationships with Brokers, General Contractors, Construction Managers, and Trade/Artisan Contractors with a record of boosting brand credibility through professionalism and follow-through of contractual obligations.

• Recognized as subject matter expert in Pollution Liability, Professional Liability, and Underground Storage Tank Liability policies with actions focused on protecting clients from bodily harm, property damage, remediation, and legal issues resulting from contamination incidents.

• Promoted to a regional leadership role as a result of sustained compliance and ability to quickly bolster business relationships.

Sr. Specialty Assistant Underwriter Tokio Marine Specialty Insurance Company, Bala Cynwyd, PA 2015 to 2019

• Provided thought leadership as Excess & Surplus (E&S) Support Lead with specialty knowledge spanning P&C, general liability, property, and employers’ liability coverage under supervisory authority.

• Developed and implemented SOPs, business infrastructures, and training materials.

• Administered account requests (endorsements, cancel rewrites, extensions, cancellations).

• Ensured complex property & casualty (P&C) restoration contractor risks met acceptability per company guidelines and demand.

• Screened both new and renewal submissions and determined eligibility, communicated status, and processed approved submittals.

• Recipient of the ‘PHLY Customer Service Award’, 2018.

• Sustained a 90%+ staff success rate by tracking performance, mentoring peers, facilitating staff training, and enhancing communication.

• Achieved 95%+ QC metrics month-over-month through consistent strategic planning/execution and qualitative service rendering.

• Boosted policy issuance production by 20% through the integration and optimization of underwriting processes and data management.

• Reduced overall policy issuance turnaround time by 10 days through creative process optimization and automation.

• Identified issues and co-developed sound solutions alongside management and underwriting teams; achieved mutual goals via collaboration.

• Promoted to EAS Underwriter as a result of measurable outcomes and leadership attributes.

Policy Analyst Philadelphia Insurance Companies (PHLY), Bala Cynwyd, PA 2007 to 2014

Philadelphia Insurance Companies (PHLY) holds a uniquely designed portfolio of services for special insurance needs for educational institutions; PHLY has been offering Management & Professional Liability Insurance solutions for 20+ years; PHLY is also the parent company of TMSIC.

• Served as a liaison interconnecting underwriting and IT operations and aided in the identification and quick resolution of issues.

• Calculated and presented premiums, commissions, refunds, and reconciliation adjustments using then-current insurance rate standards.

• Demonstrated high learnability and utmost phone etiquette with cancellation quality accuracy at 98%.

• Performed UAT for large-scale projects and was instrumental in the improvement of billing and rating platforms.

• Conducted billing and policy issuing system evaluations and audits with 100% on-time data reporting and security of sensitive information.

• Promoted to Sr. Specialty Assistant Underwriter and transitioned from parent company, PHLY, to umbrella company TMSIC, as a result of outstanding performance and role promotion opportunity.

Customer Service Representative TD Bank Corporation, Mount Laurel, NJ 2006 to 2007

• Administered customer accounts, identifying discrepancies and completing reconciliations; utilized innovative tools and systems to process tasks.

• Onboarded new employees and managed key business relationships.

• A record of resolving customer issues within set expectations using critical thinking and creative problem-solving skills.

Core Competencies & Technical Skills

New Business Development Continuous Improvement Portfolio Management Customer Education Project Management Skills

Underwriting Reconciliations Agent/Broker Relations Property & Casualty (P&C) Excess & Surplus (E&S) Award-Winning Performance

Process Standardization & Optimization People Management Analytics, Research, & Investigation Skills Risk Selection Issue Resolution

Leadership & Innovation Relationship-Building Strategic Vision & Direction Account Management Service Excellence Conflict Management

Technical Proficiencies: MS Office Suite (Word, Excel, PowerPoint), SharePoint, AQS Insurity Rating Applications, and Policy Formation Software

Education

Master of Business Administration, Strategic Leadership Rosemont College, Graduate Studies, Rosemont, PA, 05/2022

Bachelor of Science, Business Management/Human Resources Thomas Jefferson University, School of Business, Philadelphia, PA, 05/2019

Professional Development

Insurance Coverage Basics, 2019

Insurance Ratemaking Fundamentals, 2016

Commercial Property Insurance Basics, 2016

Commercial Insurance Overview, 2015

Insurance Business Fundamentals, 2015

Affiliations & Awards

Inductee & Volunteer National Society of Leadership and Success, 2018 Present

Mentee PHLY Mentoring Connection Program, 2017 Present

Member Thomas Jefferson University Alumni Committee, Present

Member Women’s Leadership Committee, Present

Recipient of the ‘PHLY Customer Service Award’, 2018

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