Appointment Setter Call Center
Resume:
CALL CENTER MANAGER/
APPOINTMENT SETTER
(REMOTE)
Barbara
Gilbert
*******.*******@*****.***
Killeen, TX 76542
CONTACT
Outgoing professional with over 30 years
of work experience and proven knowledge
of leadership, problem-solving, and
workflow prioritization. With top-notch
expertise in making and receiving calls to
and from perspective customers,
scheduling appointments for sales
associates. Exhibits professional and
friendly phone etiquette with superior
listening skills, honest persuasion, results
oriented with a determination to achieve
and surpass work related goals. Aiming to
leverage my telemarketing, sales and
management abilities to successfully fill
the appointment setter role at your
company.
CAREER OBJECTIVE
September 2019 - March 2022
Veterinary Marketing Associate/Appointment Setter
GeniusVets/Justworks, San Diego, CA
September 2011 - December 2012
Call Center Representative
Rutledge Insurance, Austin, TX
August 2010 - September 2011
Call Center Specialist
Benefit Networx, Austin, TX
EXPERIENCE
Measured effectiveness of marketing, advertising and communications programs and strategies.
•
Adhered to quality and service standards to support operational goals.
•
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
•
Participated in ongoing training to enhance own job skills and knowledge.
•
Called by dialing system and interacted & introduced veterinary office personnel especially doctors, and management staff to company values and basic product
•
Scheduled appointments and maintained and updated
appointment calendars for sales people.
•
Kept record of all calls, dates, discussions appointments, call backs etc.
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Built sustainable relationships and trust with customer accounts using open and interactive communication.
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Analyzed and collected customer information to prepare product or service reports.
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Read from scripts to promote uniformity and consistency in communications.
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Conferred with customers by telephone to provide product or service information.
•
Navigated multiple computer systems and applications and utilized search tools to find information.
•
Participated in ongoing training to enhance own job skills and knowledge.
•
Recorded details of inquiries or complaints to maintain up-to- date records of customer interactions and transactions.
•
Scheduled appointments for sales representatives to meet with prospective customers and for customers to attend sales presentations.
•
Built sustainable relationships and trust with customer accounts using open and interactive communication.
•
Analyzed and collected customer information to prepare product or service reports.
•
July 2009 - September 2010
Call Center Manager (Part - Time)
The Right One, Austin, Tx
November 2007 - June 2009
Call Center Manager
Direct Buy, Austin, TX
Read from scripts to promote uniformity and consistency in communications.
•
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
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Recorded details of inquiries or complaints to maintain up-to- date records of customer interactions and transactions.
•
Navigated multiple computer systems and applications and utilized search tools to find information.
•
Conferred with customers by telephone to provide product or service information.
•
Conducted staff meetings to relay general information or to address specific topics.
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• Worked with coworkers to complete tasks.
Defined problems, collected data, established facts and validated conclusions.
•
Participated in ongoing training to enhance own job skills and knowledge.
•
dehcSCreated weekly schedules based on predicted staffing needs, budgets and employee requests.
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Developed existing team into high productivity, results-oriented unit through creative initiatives.
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Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
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Oversaw personnel to maintain adequate staffing and minimize overtime.
•
Scheduled appointments and maintained and updated
appointment calendars.
•
Read from scripts to promote uniformity and consistency in communications.
•
Recorded details of inquiries or complaints to maintain up-to- date records of customer interactions and transactions.
•
• Developed training modules and documentation to train staff. Minimized staff turnover through appropriate selection, orientation and training.
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Led and directed team members on effective methods, operations and procedures
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Implemented and developed operational standards, policies and procedures.
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Facilitated month-end closing processes, invoicing and journal entries.
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Created weekly schedules based on predicted staffing needs, budgets and employee requests.
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Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
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• Worked with coworkers to complete tasks.
• Completed calls and sales as needed to reach team goals. May 1992
Completed coursework towards Bachelor Of Science (B.S.) In Accountancy/Psychology
Stockton University, Galloway, NJ
May 1988
Bachelor Of Arts (B.A.) In Business
Administration/Psychology
Gloucester County College (now Rowan), Sewell, NJ
EDUCATION
Awards & Honors
• President's Award
SKILLS
• Professional Relationships
• Overcoming Objections
• Telephone Etiquette
• Reading Comprehension
• Appointment Booking
• Clear Communication
• Client Rapport-Building
• Willingness to Learn
• Teamwork and Collaboration
• Positive Attitude and Energetic
• Natural Script Reading
• Data Entry and Database Software
Harley Orion — GeniusVets
CEO
******@**********.***
David Hall — GeniusVets
Co-Founder
*****@**********.***
REFERENCES
Co-Founder Of Genius Vets
Direct Manager
Contact this candidate