Tracy Augenstein

Saint Marys, WV *****

adtxbn@r.postjobfree.com

+1-304-***-****

Authorized to work in the US for any employer

Work Experience

Administrative Assistant/Receptionist andbilling

Mindfulness, LLC - Saint Marys, WV

May 2021 to Present

Insurance billing, checking in patients, adding correct insurance and demographics to electronic health record, taking vitals, communicating health needs of patients to providers, answer phones Shelter Advocate

Eve inc - Marietta, OH

April 2019 to May 2021

Keep client paper records as well as computer records. Update charts, client rosters, client intake information.

• Collaborate with team members on best course of action to assist clients. Make outreach calls to other social service agencies, or any other agencies to assist clients.

• Serve on-call to take crisis calls to serve the community if an advocate is needed for a Domestic violence or sexual assault survivor at the hospital.

• Answer the crisis hot line, serve as the shelter advocate to be available to clients that are living in the shelter itself, cleaning the shelter, taking in donations. Insurance Specialist

University of Wisconsin–Madison - Madison, WI

May 1999 to September 2007

Performed review of claims for denials, appeal denials, check with team on coding to be sure it is correct, call insurances to resolve issues to get claims paid.

• Assist patient's with their insurance questions. Collect payments.

• Note in computer system clearly any issues with claim, correct claims in system, resend claims as necessary. Established communicate to customer/patient any issue and delay in insurance payment. Patient Representative

Mile Bluff Medical Center - Mauston, WI

December 1995 to May 1999

Managed switchboard, E.R registration, collection, review accounts with physicians Managed the collection department for the entire medical center. Counsel patients on payment options. Monitor payments monthly. Work with collections agency. Review collection reports for outstanding balances.

Enter insurance to computer system, assist reception team about necessary information for billing and collection of customer/patients accounts.

Resolved challenging situations with friendly, but firm strategies. Education

Associate in Child development

University of Wisconsin-Madison - Baraboo, WI

September 1997 to December 1999

Skills

• Medical Billing

• Teaching

• Toddler Care

• Childcare

• Early Childhood Education

• Organizational Skills

• Special Needs

• Classroom Management

• Infant Care

• Office experience

• Microsoft Office

• Hospital Experience

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