Nancy Gray

Diplomatic analyst with deep interpersonal skills.

Columbus, GA 31904

adtxb7@r.postjobfree.com

+1-706-***-****

Resourceful Customer Service Representative with 40 years of experience. Committed to forging strong customer relationships and ensuring satisfactory problem resolutions. Skilled in active listening and effective verbal and written communication.

Authorized to work in the US for any employer

Work Experience

Cashier

Napiers Produce - Columbus, GA

March 2021 to Present

• Greeting customers and assisting them with questions, recommendations and reaching for items.

• Maintaining suitable inventory levels, ordering stock, receiving deliveries and noting discrepancies.

• Stocking produce and rotating fresh fruit and vegetables.

• Ensuring all produce is fresh and safe to eat.

• Removing produce that shows signs of spoilage.

• Setting up, maintaining and deconstructing product displays.

• Maintaining a clean and organized shopping environment.

• Following health regulations and safety standards.

• Performing any additional duties assigned by the store manager.

• Operated cash register[s]

• Counted out cash drawers

• Handled refunds

Claims Processor

Anthem Blue Cross BlueShield - Columbus, GA

February 1984 to March 2021

• Supports analyses of the Blue Distinction programs using both clinical and administrative data sources. Organize extracts and analyzes data to perform rigorous analyses and appraisals. Makes recommendations based on analyses. Helps lead and guide the preparation and delivery of effective summaries of information, presentations, reports and communications for various internal and external audiences. Coordinates collaboration with internal and external teams as well as vendors to accomplish project goals. Builds and maintains valuable business relationships in a cross-functional, fast-paced environment.

Responsibilities include but are not limited to:

• Helps lead and guide the overall management and execution of analytic activities on a project- specific basis across all Blue Distinction program initiatives. The scope of this function includes, but is not limited to: Storing, retrieving, validating and managing clinical / administrative data; Maintaining clinical/ program management data quality and accuracy; Conducting statistical and methodological appraisal and summaries; Performing analysis and synthesis of data; Making recommendations based on data analysis and synthesis; Design and create analysis and reports that include summaries, graphs, slides, diagrams and summary tables; Program maintenance.

• Interacts with BCBSA, Plan staff, and Vendors to collect information and support analytic activities. Collects and analyzes data on health care markets, competitors and health plan performance; contributes to design and completion of project analyses. Summarizes the results of analyses in reports, notes, spreadsheets and charts; contributes to development of presentation slides. Provides data driven recommendations and process improvements.

• Helps lead and guide technology initiatives across the Blue Distinction programs. The scope of this function includes but is not limited to: Report development; Data cleaning; Data reconciliations; Testing. As assigned by management dependent on business need.

• Reviews and adjudicates complex or specialty claims. Determines whether to return, deny or pay claims following organizational policies and procedures. Assists in training or mentoring new staff members.

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

Education

GED

Jordan High School - Columbus, GA

August 1979 to May 1983

Skills

• Clerical Experience (10+ years)

• Customer service (10+ years)

• Data Analysis (10+ years)

• Presentation Skills (10+ years)

• Administrative Experience (10+ years)

• Research (10+ years)

• Data Entry

• Produce Experience

• Process Improvement

• Pricing

Assessments

Customer focus & orientation — Proficient

November 2022

Responding to customer situations with sensitivity Full results: Proficient

Front desk agent (hotel) — Proficient

November 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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