Lisa Steele

Jacksonville, FL *****

adtxal@r.postjobfree.com

+1-904-***-****

I'm a hard-working, reliable, motivated, detail-oriented, multi-tasker and a people-person, customer service and communication skills are exceptional. I'm computer savvy, organized, great with time- management and looking for gainful employment with a reputable business that will allow me to prove myself to be a great asset to your company.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Driver/Delivery Driver

Uber Drivers - Jacksonville, FL

October 2021 to Present

• UberX- picking up rider requests at one destination, driving them to their desired destination, dropping rider off at pre-set location.

• Uber Eats- picking up a customer's food order and delivering it to them at their desired location. Salesperson/Server

Waffle House - Jacksonville, FL

March 2020 to September 2021

• Customer Service, Meet/Greet/Seat Customers, Provided Menus/Silverware, Write Orders in Ticket Book, Up-Sell Customers, Accurately Price Ticket (Calculate Sub-total/Sales Tax/Total), Call Out Orders to Cook, Deliver Orders/Sales Ticket to Tables, Attention to Detail, Meeting Customers at POS Machine/ Cash Register, Cash Handling, Swiping/Manually Typing Credit/Debit Cards, Bus Tables, Clean/Wipe Tables, Wash/Sanitize/Dry Dishes, Cleaning, Answer Phones, Food Prep, Any Side Work/End-Of-Shift Work Assigned, Count Tickets/Tips at Shift’s End.

Administrative Assistant/Dispatcher

Air Cool ASAP - Jacksonville, FL

January 2019 to February 2020

• Customer Service, Clerical, Computers, Phone Systems, Customer Service, Answering Phone/ Scheduling Technicians, Dispatching Technicians, Preparing Billing/Invoices, AC Unit Repair/Maintenance Knowledge, Residential/Commercial/Construction Environments. Front Desk Receptionist/Housekeeping

America's Best Value Inn - Brunswick, GA

June 2011 to October 2015

• Greeted guests, checked in/checked out guests, answered calls, accepted reservations, transferred calls to other guests, processed cash/credit card payments, magnetized room keys, checked rooms, setup breakfast

Veterinary Technician

Huntington Cabell Wayne Animal Control Shelter - Huntington, WV May 2009 to June 2011

• Initial examination of the animals/Talking to pet owners about their pet's condition/Communication/ Compassion/Taking vital signs, drawing blood, gathering medical histories/Providing emergency first aid/Collecting samples, specimens, assisting in research, completing laboratory tests/Performing X- rays, diagnostic imaging, laboratory procedures/Analysis/Preparing animals and equipment for surgical procedures/Preparing and taking care of equipment and supplies/Knowledge of diagnostic imaging/ Administering vaccinations, medications, and animal anesthesia/Dressing wounds/Medical record management

Receptionist/Technician/Salesperson

Dave's Tire City & Auto Sales - Proctorville, OH

May 2008 to May 2009

• Customer Service, Auto Sales, Meeting/Greeting Clients, Booking Meetings, Arranging Couriers, Keeping the Reception Area Tidy, Answering/Screening/Forwarding Phone Calls, Sorting/Distributing Post, Changing Oil/Oil filters/Tires.

Direct Care Staff

ResCare Community Living - Huntington, WV

May 2005 to May 2008

• Monitoring Everyday Functions for Autism/Mentally-Handicapped Adults/Seniors, Maintained Accurate Paperwork on Each Client, Consistently Documenting Any/All Words/Actions/Behaviors/Moods/Overall Physical Health and Well -Being of Each Client per Every 15-Minute Interval of Every Shift, Documenting Any/All Bodily Functions per Client per 15-min Interval, Driving Clients to Doctor Appts/E.R. Visits/Grocery Shopping, Assisting with Normal Everyday Activities such as Cooking/Cleaning/Bathing/Laundry per Client Needs, Having Compassion/Empathy for Other People. Medical Receptionist

Richard E. Oakes, D.D.S. - Huntington, WV

August 2003 to November 2005

• Being Welcoming & Helpful, Possessing & Maintaining a Cheerful Attitude, Possessing a Willingness to Help Those in Need, Having Compassion/Understanding of Human Behavior, Professionalism & Good People Skills, Excellent Communication Skills Including Verbal/Written/Electronic/Face-to-face, Strong Attention to Detail.

Customer Service Representative

GC Services - Huntington, WV

December 2004 to May 2005

• Inbound Call Center, Customer Service/Sales/Retention/Collections departments for Sprint, NetZero, Juno, and Gevalia.

Factory Worker

Alcon Laboratories - Lesage, WV

August 2002 to August 2003

• Alcon Factory- I was Trained & Worked in Different Departments; The Assembly, Production, Manufacturing, Quality Assurance, Packaging & Fulfillment Departments. Cashier/Grocery Clerk

FOODFAIR - Ceredo, WV

March 2000 to March 2001

• Customer Service, Scanning Items, Processing Payments/Returns/Exchanges, Restocking Bags/ Straightening Store Shelves, Refilling the Receipt Tape Dispensers, Wiping Hard Surfaces, Retrieving Shopping Carts from the Parking Lot.

Retail Associate

Gabriel Brothers - Huntington, WV

January 1999 to February 2000

• Customer Service, Counting Cash & Recording Amounts in Accounting Records, Answering Questions about Products/Services, Helping to Locate Items in the Store That May/May Not be on Display, Processing Returns/Exchanges.

Education

College Degree in Cosmetology

Parisian Beauty Academy - Jacksonville, FL

February 2017 to November 2017

College Degree in Biology

Marshall University - Huntington, WV

August 2002 to June 2005

College Degree in Chemistry

Shepherd University - Shepherdstown, WV

August 2001 to June 2002

Huntington High School - Huntington, WV

September 1997 to June 2001

Skills

• Car Wash

• Auto Detailer

• Valet

• Customer Service

• Lube Tech

• Serving Experience

• Driving

• Cleaning Experience

• Load & Unload

• Computer skills (10+ years)

• Communication skills (10+ years)

• Time management (10+ years)

• Typing (10+ years)

• Data entry (10+ years)

• Phone etiquette (10+ years)

• Problem management (10+ years)

• Organizational skills (10+ years)

• Busser

• Microsoft Windows

• Incident Management

• Operating Systems

• Retail sales

• Computer Networking

• ServiceNow

• Business Requirements

• Change Management

• Clerical experience

• Dog handling

• Financial services

• Pet care

• Animal care

• Hotel experience

• Guest services

• American Sign Language

• English

• Oracle

• Microsoft Windows Server

• LAN

• Cash handling

• Merchandising

• Hospitality

• Sales

• Call center

• Cashiering

• Logistics

• Dispatching

• Data collection

• Dealership experience

• Medical office experience (1 year)

• Microsoft Office

• Medical terminology

• Commercial cleaning

• Veterinary technician experience (2 years)

• Zendesk

• Software troubleshooting (2 years)

Languages

• English - Expert

• American Sign Language - Intermediate

Certifications and Licenses

Driver's License

CPR/First Aid

May 2005 to May 2008

Basic Life Support (BLS)

August 2022 to August 2024

Assessments

Administrative assistant/receptionist — Highly Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Work style: Reliability — Highly Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Workplace safety — Completed

October 2019

Using safe practices at work

Full results: Completed

Cleaner fit — Highly Proficient

June 2022

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Sales skills — Proficient

November 2021

Influencing and negotiating with customers

Full results: Proficient

Scheduling — Highly Proficient

June 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical receptionist skills — Highly Proficient

August 2022

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Warehouse safety — Completed

October 2022

Using safe practices in a warehouse setting

Full results: Completed

Retail customer service — Highly Proficient

October 2022

Responding to customer situations in a retail setting Full results: Highly Proficient

Work style: Reliability — Highly Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer service — Proficient

October 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Familiar

October 2022

Responding to customer situations with sensitivity Full results: Familiar

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Marketing — Completed

October 2022

Understanding a target audience and how to best communicate with them Full results: Completed

Scheduling — Highly Proficient

June 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Veterinary technician — Completed

November 2022

Providing medical care to animals in a veterinary setting Full results: Completed

Verbal communication — Familiar

November 2022

Speaking clearly, correctly, and concisely

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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