PROFILE SUMMARY

I worked at Silverstar Casino in the Marketing department under Customer Service division as a Guest Relations Officer. I performed departmental policies/procedures, standards relating to Customer Information Desk and Box Office(Computicket) operations accurately. I created profiles for guests, captured guest’s details using IGT system and printed reward cards for gambling and discounts. I handled guest’s complaints and compliments. Assisted guests with any enquiries on the casino floor, outside at the food court. Informing guests of our current activations.

OFENTSE MELATO

PERSONAL DETAILS

Cell phone number : 079*******

Alternative number : 063*******

E-mail address : adtx92@r.postjobfree.com

Date of birth : 20 September 1994

Nationality : South African

EDUCATION

Name of institution :M H Joosub Technical

Highest grade passed : Grade 12

Year completed :2012

Awards : Matric Certificate

: Certificate of Perseverance

Name of institution : South West Gauteng College

Qualification : Diploma in Business

Management

Date : July 2013 – 2015

Courses completed : Introduction to Accounting N4

Financial Accounting N4-6

Business Management N4-6

Management CommunicationN4

Computer (Word, Excel) N4-6

Sales N5-6 Certificates

EXPERIENCE

Company : Silverstar Casino

Position : Call Centre Agent

Duration : August 2017 – March 2019

Responsibilities : Answering and directing calls to relevant departments and outlets.

Inform guests about the promotions and events taking place in the

casino e.g., Rewards programme.

: Working as a team, sorting and compiling monthly hygiene reports.

: Capturing and managing function bookings.

Awards : Health and Safety training Certificate

Reference : Lloyd Ramokgopa (072-***-****/011-***-****)

: Dorah Maloka (011-***-****)

Company : Silverstar Casino

Position : Guest Relations Officer

Duration : April 2019 – March 2021

Responsibilities : Signing up or registering guests for casino rewards card.

: Capturing guests information using IGT system, retrieving and

analysing information using a customer database.

: Answering and transferring calls, calling guests inviting them to

events and functions, sorting and compiling monthly reports.

: Compiling lists of invited guests and attendance reports

: Handle all guest queries and complaints efficiently, effectively and

professional.

: Managing Box Office (Computicket centre) specific to Silverstar by

handling all ticket sales and daily cashing up.

:Patron management and issuing of lost/replacement/damaged cards.

Reference : Lloyd Ramokgopa (072-***-**** /011-***-****)

: Hazel Stillianou (082-***-**** /011-***-****)

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