PROFESSIONAL SUMMARY

SKILLS

DEBRA LYNN

MURRIETA

D

**** *. ********* *****, ******, AZ 85757, 520-***-****, adtx5e@r.postjobfree.com Results-oriented Operations Manager with proven expertise overseeing operations for large organizations. Sets ambitious goals and strategizes plans to achieve each target and exceed business expectations. Natural leader with motivational and organized approach to managing personnel and operational resources.

Accomplished Operations Manager with exceptional abilities in operations management and business leadership. Improves processes continuously by monitoring activities, identifying root causes, and incorporating new technologies and optimal practices. Results-driven leader with skills in strategic planning and process optimization. Well-versed in resource management, human resources, and administrative oversight.Knowledgeable, hardworking, and forward-thinking Operations Manager with solid industry background. Diligent Operations Manager successful at keeping employees focused on performing well with hands-on management of day-to-day activities and special projects. Accomplished in translating high-level directives into actionable front-line policies and achieving consistent results. Strong track record of keeping costs low.

Resourceful Operations Manager able to handle fast-paced demands while keeping operations in line with regulatory requirements. Focused on exceeding profitability targets through skilled management of available personnel and inventory resources. Expert in identifying and capitalizing on business opportunities.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Talented Operations Manager skilled at completing daily assignments and contributing to team success. Always willing to take on any task to support team and help business succeed. Adapts quickly to new needs and policies.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Ability to maintain a positive

disposition in a fast-paced,

dynamic environment

20 years of management

experience

Excellence in crisis-

intervention and conflict

resolution

Excellent written and verbal

communication skills

Excellent interpersonal skills

and the ability to maintain

positive, collaborative

relationships

Proficiency in all Microsoft

products (Word, Excel,

Outlook, Powerpoint)

M

EXPERIENCE

Operations Manager March 2008 - February 2019

Banner University Healthcare Tucson, AZ

Planned and implemented recruitment strategies and judicious planning to achieve operational objectives.

Implemented quality control strategies to protect business assets and minimize waste. Determined operational strategies to bring procedures and personnel in line with company values and mission statement.

Tracked and analyzed business trends to optimize procedures and workflow. Managed business successfully to uphold reputation for professionalism and results. Performed root cause analysis to develop optimal solutions and mitigate risks. Planned and managed staff schedules to align with business and project demands. Revitalized operations and improved process engagement to outperform targets. Implemented tracking and reporting systems to leverage business intelligence data. Communicated clear objectives and implemented hands-on strategies resulting in peak performance.

Adopted and integrated process and technology solutions to boost efficiency. Planned, organized, and delegated operational activities to handle forecasted business volume. Developed team culture to foster success and continuous improvement. Collaborated cross-functionally to coordinate information flow across teams and support operations.

Synchronized work to improve efficiency, eliminate bottlenecks, and streamline processes. Spear-headed employee training programs and utilized conflict management techniques to optimize customer satisfaction and retention.

Analyzed deficient areas to resolve process inefficiencies. Organized resources and teams to manage needs and coordinate operational support. Identified financial strengths and weaknesses by regularly reviewing key performance indicators and tracking sheets.

Spear-headed business expansion across Tucson, including overseeing new construction and building retro fits.

Directed 127 member administrative staff handling business finances, customer service, nursing, record-keeping and scheduling.

Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line, scheduling, nursing, financial and supervisory positions. Managed customer (patient) experiences with a close eye on customer (patient) and team member interactions, customer (patient) surveys, and methods of engagement. Maintained optimal employee coverage for business needs with well-prepared team schedules. Delivered consistent quality to customers (patients) by working directly with vendors on delivery and production issues.

Enhanced operations with new and improved procedures targeting under-performing areas and systematic weaknesses.

Assured quality patient care by developing departmental standards of care. Responded to and managed emergencies.

Demonstrated a positive, empathetic and professional attitude towards customers and patients EDUCATION

always

Strived to meet all patient and physician needs and worked with patient care team to resolve any and all complaints.

Evaluated operational processes by analyzing business objectives, physician needs and patient care.

Complied with all regulatory standards.

Maintained regular communication with clinical/leadership staff at all assigned facilities regarding budgets, staffing, patient volume and clinical and regulation/accreditation issues. Diploma May 1987

Douglas High School, Tucson, AZ

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