Customer Service Assistant Store

Toby T. Grandin

Cell # 337-***-****

Email:

****.*******@*****.***

Qualifications:

*20+ years Management experience requiring detail of daily business affairs,

supervision of others, inventory control and auditing

*Extensive customer service and computer training

Communications Skills:

*Experience in interviewing and public communication

*Active listening skills, able to reflect on experiences, identify problems and develop

productive solutions

Work Experience:

Ollies Bargan Outlet-02/21 to Present

Work as Manager – Store Team Lead

Lead and assist staff throughout daily operations.

Schedule staff according to daily workload.

Prepare for all Company audits

Real Estate License-03/19 to 02/21

Attended Real Estate School at Burke Baker

School of Realty. Tested and secured Real

Estate license. Worked in Real Estate Field.

Piggly Wiggly -06/17 to 03/19

Worked as Manager.

Lead and assisted staff throughout daily operations.

Worked with Vendors to ensure contract services being met.

Handled payroll, to include staying within budgeted hours.

Handled ordering and conducting of quarterly inventories.

Responsible for balancing of office funds.

Maintained staffing needs.

Maintained compliance with all Health and State guidelines

as required.

Southeastern Grocers-11/16 to 06/17

Worked as Service Area Manager.

Responsible for scheduling and staffing.

Maintained customer service desk.

Handled balancing all funds of the office – checking receipts

for financial accuracy. Conducting audits as needed.

Champagne’s Supermarket-03/15 to 11/16

Worked as Store Manager.

Worked with vendors to ensure contracted services met.

Handled opening and closing of store.

Ensured cleanliness of store.

Ordered for store as needed.

Checked in deliveries from warehouse.

Worked merchandise displays throughout the store.

Channel Control Merchants-02/14 to 03/15

Worked as Manager.

Implemented company programs in five (5) locations.

Staffed new locations.

Received deliveries from warehouse.

Responsible for coaching of staff.

Rouses Supermarket-12/08 to 02/14

Worked as the Assistant Store Director/ Human Resource Director.

Maintained staffing needs throughout store including interviewing,

coaching, and terminations. Trained new store employees.

Handled evaluations of staff as needed.

Handled ordering for store.

Handled store front as needed for customer flow.

Certifications:

Food Safe Certified

Louisiana Real Estate License

Willing to work flexible schedule / Willing to re-locate

References available upon request

Contact this candidate