MILENA

CARMONA

LOPEZ

milenacarmona**@gmail

.com

832-***-****

Baytown, TX 77521

Servpro - Crew Shift Lead

Houston, TX • 03/2021 - 09/2022

Westwood - Crew Shift Leader

Houston, TX • 09/2019 - 03/2021

Banco De Occidente - Lead Bank Teller

WORK HISTORY

• Distributed necessary tasks and duties during each shift. Supervised team members and oversaw effective and

efficient completion of job duties.

•

Quickly and efficiently resolved complaints and escalated issues.

•

Educated crew workers on quality standards throughout construction process.

•

• Facilitated disciplinary action when necessary.

Worked in team environment to maintain high levels of productivity.

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Organized materials, tools and equipment to supply team members.

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Used shovels or heavy equipment to move different

materials based on job needs.

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Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.

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Consulted with customers to understand desires and help each owner meet individual property objectives.

•

SKILLS

• Work Station Assignments

• Cash Receipt Balancing

• Brand Loyalty

• Customer Satisfaction

• Professional Relationships

• Team Player

• Customer Experience

Fabio Basque Botero

Pereira,Colombia • 12/1993

High School Diploma

EDUCATION

Pereira, Risaralda • 03/1997 - 06/2001

Identified potential needs through observation,

questioning and listening.

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Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

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Mentored newly hired team members on appropriate

responses to patron questions.

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Replenished ATM funds in empty canisters prior to

validation process.

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Answered inquiries regarding checking and savings

accounts and other related products.

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Maintained friendly and professional customer

interactions.

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Counted, verified and handled bank deposits and

armored car transactions.

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• Handled various accounting transactions.

Spanish

Native or Bilingual

LANGUAGES

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