Data Entry Customer Service
Resume:
Ashley Williams
MANAGER
Johnson City, TN *****
***************@*****.***
Success-driven manager with confidence and accountability for all employees through team leadership. Delegating work priorities through resilience and transparency for the highest driven standards and policies.
Authorized to work in the US for any employer
Work Experience
Property Manager
C&C Asset - Johnson City, TN
January 2020 to Present
• Efficiently and successfully manage property, staff, residents and all financial functions daily.
• Build, examine, and reconcile all finance reports, keeping track of incoming money, invoices, property expenses, payroll, AR/AP, apartment logs for 100+ units and tenants.
• Collaborate priorities to improve revenue, collectively cutting expenses.
• Utilized Microsoft programs daily - spreadsheets (Excel,) Word, PowerPoint.
• Introducing new programs, ideas, policies, and techniques for proven modern innovation.
• Screen residents & create a business to customer service-secure relationship with incoming and current residents for the highest customer service succession.
• Communicate with vendors, take rent payments, take invoices, audit files & leases, create leases, give guidance to employees for daily workload
• Other workloads pertaining to equal tasks as needed. Office Manager/HR Manager
JOE HUDSON'S COLLISION CENTER - Bristol, VA
May 2017 to January 2020
• Managed a fast-paced, confidential, detail orientated work environment for the entire shop including staff, payroll, finances, and goals.
• Collect insurance checks, payments, Accounts Payable & Receivable with both reconciliation, balancing, depositing. Build reports to mirror financial status.
• Organize, print, file all appropriate paperwork, authorization forms, insurance forms, end-of-month reports, audit all work for accuracy and completeness of required information.
• Aided and assisted in the new-hire process and training.
• Updated customer database with required notes, photos, production plan, invoices, files, and forms for a smooth error-proof process.
• Methodically tracked expenses creating a steady budget and cutting cost where necessary. Improved areas lacking target succession.
Business Office Manager/Inventory Control
Hair Benders Salon - Kingsport, TN
March 2015 to May 2017
• Established a growth in sales through effective marketing, incentives and staff coaching.
• Worked closely with employees, transparently delegated employee duties, orchestrated events for proven increase in sales, efficiently completed payroll and hours.
• Accounts Payable and Receivable. Input of Invoices, paid vendors, track and control inventory, calendar events, paperwork, filing, faxing, keeping a satisfactory customer-client engagement system.
• Monthly Audit of sales, growth, inventory, and loss. Targeted negative areas for improvement. SHIFT MANAGER
CVS Health - Kingsport, TN
October 2008 to December 2014
• Awarded top customer service appreciation and top business brand retail growth
• Cross-trained staff to improve payroll cost
• Order, track & audit inventory and supplies. Complete Invoices.
• Top growth in sales through marketing products specifically through CVS. CVS brand sales were at an all-time high.
• Managed all money drawers for the pharmacy, store and office safe.
• Managed all employees bi-weekly payroll hours.
Education
5 Years completed, No degree obtained in BUSINESS MANAGEMENT Northeast State Community College - Blountville, TN May 2009 to August 2014
High school diploma
Cherokee Co High School - Rogersville, TN
August 2003 to May 2007
Skills
• ACCOUNTS PAYABLE/ACCOUNTS RECEIVABLE
• FAST LEARNER
• PUNCTUAL
• SELF-STARTER
• TEAM PLAYER
• DETAIL ORIENTATED
• MEDICAL TERMINOLOGY
• BUSINESS OPERATIONS
• OPERATIONS
• OPERATIONS MANAGEMENT
• Front Desk
• Front Office
• Office 365
• Office Admin
• Billing
• Scheduling
• Data Entry
• Microsoft Excel
• Typing
• Payroll
• Office Management
• accounting
• Physiology Knowledge
• Anatomy Knowledge
• Business Management
• Medical Billing
• Statistics
• Property Management
• Auditing
• Team Management
• Budgeting
• Financial Report Writing
• Management
• Conflict management
Assessments
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Working with MS Word Documents — Highly Proficient December 2019
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient
Receptionist — Highly Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Organizational Skills — Highly Proficient
April 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Analyzing data — Proficient
May 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Scheduling — Highly Proficient
April 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Highly Proficient
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
HR: Compensation & benefits — Highly Proficient
May 2022
Knowledge of compensation and benefits programs
Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Professionalism — Expert
November 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Professional, Detail Orientated
• Management
• Reliable, Punctual
• Self-Starter, fast learner
• Organized, Team Player
• Friendly, Upbeat, Outgoing, Positive Thinker
• Knowledgeable on several computer software programs.
• Business Operations Management
• Accounts Payable/Accounts Receivable experience
• Has a love for knowledge; seeks new experiences, loves research, seeks new ideas and knowledge.
• Medical Terminology knowledge (took courses in college)
• Ability to type 80+ wpm with minimal errors
• Strong work ethic, willing to go the extra mile
• Analyzing problems by collecting data, establish facts, and drawing valid conclusions, following up with an active plan for a track to solve issues.
Additional courses taken in College along with Business Management:
• Anatomy & Physiology I and II including labs
• Administrative Office Management
• Introduction to Allied Health
• Office Procedures
• Introduction to Psychology
• Social Psychology
• Lifespan Development Psychology
• Probability and Statistics
• Computer Applications
• Medical Terminology
• Keyboarding/Formatting
REFERENCES:
Earl Monroe, Store Manager of CVS 423-***-****
Jennifer McQueen, Manager of Allendale Falls Apartments 423-***-**** Hollie Taylor, Owner/Manager of Hair Benders Salon 423-***-**** Paula Odom, Manager of Pain Clinic 423-***-****
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