Data Entry Customer Service

Jessica M. Aguilar

E-Mail: *************@*****.*** Phone: 559-***-****

Objective

To obtain a career in the field of Office Administration/Customer Service where I will utilize my skills and education more efficiently

Qualifications

Successful experience in Customer Relations and Accounting with recognized strengths performing at the highest level expected by management.

Goal oriented in ensuring that all service levels are satisfied by the management team and in meeting all expectations for staff and clientele.

Successfully able to train staff, provide the motivation needed to ensure that all company standards and policies are upheld at all times.

Ability to work in a variety of different settings; learns quickly and is easily cross trained. Skills

Accounts Receivable Accounts Payable Bilingual English/Spanish Invoicing Payroll Data Entry Bank Reconciliation Multi-Line Phone System Month-Ending Process Cash Management Multi-Tasking Keyboarding 47 WPM MS Excel QuickBooks Financial Statements Data Entry MS Word Microsoft Teams Ten key-176 DPM MARI Cal Connect Portal Payment Processing Negotiations Employment Experience

Public Health Institute/Community Care Specialist Remote 12/2020/ to 05/2022 Interview cases diagnosed with COVID-19, to gather information about symptoms, exposure, and contacts. Provide the case with information about COVID-19 and methods of disease prevention and control. Identify cases that meet high-risk criteria for severe outcomes and make sure that they check in with their healthcare providers.

Communicate with contacts on a professional and empathetic manner maintaining emotional awareness.

Provide cases and contacts with approved information on quarantine procedures, what to do if symptoms develop and if they develop symptoms, refer them to testing.

Assess the capability of cases to comply with isolation protocols and identify types of support they may need during their quarantine period.

Self- Help Enterprises/Project Technician Visalia, CA 10/2018 to 12/2020 Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other method.

Monitor or track project milestones and deliverables.

Create, maintain, and enter information into database.

Use computers for various applications, such Encompass, D-base, MapPoint and SharePoint. Discussing and answering files or activity to clients.

Compile, sort, and verify the accuracy of data before it is entered.

Invoicing and record keeping.

Maintaining and update filing, inventory, mailing and database system, either manually or using a computer. Compile information about new accounts, enter account information into computes, and file related forms or other documents.

Acclaim Credit Technologies/Collection Specialist Visalia, CA 01/2017 to 11/2017 HIPAA compliant and certified.

Record information about financial status of customers and status of collection efforts.

Qualify accounts for legal action.

Monitor overdue accounts, using computers and a variety of systems.

Provide the highest level of customer service in a fast paced environment.

Advise customers of necessary actions and strategies for debt repayment.

Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations. Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.

Education/Certificates

Adult Mental Health First Aid Public Health Institute Accounting Certificate Milan Institute, Visalia, CA High School Diploma Farmersville High School, Farmersville, CA

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