Sales Associate Courtesy
Resume:
Kenneth Walton
Anchorage, AK *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Client Engagement Manager
Office Max/ Depot - Anchorage, AK
July 2021 to Present
As the client engagement manager I am responsible for delivering exceptional customer/client service by observing, listening, interacting and following up with customer to ensure satisfaction. Also lead customer related satisfaction programs and related initiatives by identifying areas of opportunity based on company metrics on weekly/monthly issues/concerns. As a result of that would advise leadership team on progress and recommendations for improvement to proactively grow business through client centric programs I.e. rewards programs, local marketing, loyalty signups and mobile app downloads. Would assist in community outreach initiatives and coordinate in-store events targeting small to medium businesses in order to increase our stores foot traffic. Along with assisting customers I would also assist in training new employees to foster the company’s culture and brand while helping to develop any career paths they might have. With being a CEM you are responsible for opening or closing the store along with counting of registers/tills to ensure financial stability & accountability. CSR Agent III
GCI Residential - Anchorage, AK
August 2015 to November 2020
Helps setup new customer service & resolve issues with accounts. From billing & payments to coordinating appointments with technicians to do premise visits PCA
Immediate Care - Anchorage, AK
August 2012 to March 2015
Provides assistance to elderly/handicapped individuals. Would help with dressing,showering, eating & basic motor skills. The position also calls for knowledge of physical training & rehabilitation methods depending on the client you are assisting; while also building stronger relationships through positive reinforcement of the correct people skills.
Production Coordinator
FedEx Office - Anchorage, AK
November 2010 to August 2012
Manages all in-coming print orders from the initial taking of the order to the completion of all other printing orders taken by other team members. In
charge of ordering supplies for the store,
scheduling of team member shifts and overall
duties for the each particular day.
Customer Service Specialist
FedEx Office - Anchorage, AK
February 2009 to November 2010
In charge of FedEx shipping and customer self
service area. Helps with customer needs,
concerns and problems that arise with new ideas from having extensive knowledge of products and services.
Logistics Associate
OfficeMax - Anchorage, AK
August 2008 to January 2009
Would unload pallets, stock merchandise on shelves; answer any phone calls from outside customers, assisted in-store customers with their
needs and help keep store clean.
Sales Associate in the Furniture Department
Wal-Mart - Anchorage, AK
February 2008 to June 2008
Keeping merchandise stocked, assisting
customers, cashiering when requested,
maintained the image of the Furniture
Department, moved on to assist other
departments when Furniture tasks were
completed.
Courtesy Associate
Wal-Mart - Anchorage, AK
October 2007 to December 2007
Assisted customers with carrying out items to their vehicles, pushed carts out of parking lot and into a specific store location, and enforced the Asset Protection policies. Education
High school diploma
Bartlett High School - Anchorage, AK
August 2003 to December 2006
Accounting
University of Alaska Anchorage Anchorage - Anchorage, AK Skills
• Social media management
• Marketing
• General Ledger Accounting
Assessments
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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