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Customer Service Branch Manager

Location:
San Diego, CA
Posted:
December 08, 2022

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Resume:

Paul van Vessem

619-***-**** adtx0a@r.postjobfree.com San Diego, CA 92109

SUMMARY

A seasoned professional and effective leader with 25+ years experience and proven ability to exceed sales quotas. I've been recognized for success in driving both revenue and customer retention

SKILLS

An accomplished career track record in business development and new account acquisition. Exceptional communicator with a consultative sales style. Strong negotiating and problem solving skills. Keen client needs assessment aptitude. Target marketing and acquisition, P & L and financial reporting. Account development, budget management, competitive sales analysis, sales team training

EXPERIENCE

Parental Caregiver, Caregiver, October 2009-May 2022

CA

Caregiver for a terminally ill family member with cancer and caregiver for a family member with Alzheimer's. Responsibilities included scheduling medical appointments, in-home hospice care, financial custodianship, management of family trust and estate management

Vice President of Investor Relations, Tonogold Resources / Prospect Uranium, September 2004-August 2009

San Diego, CA

New business development through 100+ cold calls per day contacting broker dealers, accredited investors and institutional investors.

Raised $1.5 million in startup capital through private placements

Handled legal compliance for all incoming investments

Developed and analyzed cost vs. revenue metrics to monitor staff performance.

Led team in strategic executive-level planning.

Life and Health Insurance Agent, American Income Life Insurance Company, February 2002-June 2004

San Diego, CA

Licensed California Life Agent (License# 0D70029)

Managed a territory including Orange County and San Diego County

Increased new accounts by 25% over the previous year through the sale of life insurance products

Exceeded company sales goals for new policies.

Interviewed prospective clients to gather information on financial needs and discuss existing coverage.

Senior Account Manager, Teligent Telecommunications Inc., August 2000-January 2002

San Diego, CA

Maintained ongoing prospecting and new account acquisition program through networking, referrals, and cold calling targeting small to midsize businesses

Exceeded sales goals for accounts by upselling products to existing customers.

Increased company revenue 20% through managing 40+ accounts.

General Manager, Ganton Micro Computer Rentals, June 1999-June 2000

San Diego, CA

Oversaw all aspects of sales, marketing, and operations

Increased company revenue by 28% over the previous year

Increased inventory from $1.75 million to $2 million

Established exclusive vendor-ships with Mitchell International, SAIC and Xerox

Designed sales and service strategies to improve revenue and retention.

Airport Branch Manager, Enterprise Rent-A-Car, June 1996-September 1997

San Diego, CA

Managed the 3rd largest branch out of 3,000 nationwide

Managed 25% of company's fleet with 18 employees

Presidential Award recipient. Top 15% of company in operating profit, fleet growth, income, and customer satisfaction

Customer satisfaction rating 10% over corporate average

Responsible for accounts payable/receivable, fleet management, hiring, scheduling, and rate setting

Managed and inspired team members to perform to full potential, driving branch profitability.

Carlsbad Branch Manager, Enterprise Rent-A-Car, October 1995-June 1996

San Diego, CA

Maintained over 25 dealership accounts, negotiated purchase order rates, car buying and other sales presentations

Averaged 20% fleet growth over the previous year

Recorded record profit, fleet and income numbers

Presidential award recipient

Secured 20 new corporate accounts including Calloway Golf, Cobra Golf, and established exclusive vendor-ship at Palomar Airport

Vista/San Marcos Branch Manager, Enterprise Rent-A-Car, December 1994-September 1995

San Diego, CA

100% increase in profit over previous year

Raised customer service 20% over previous year

Opened satellite offices in Fallbrook and San Marcos

EDUCATION AND TRAINING

Bachelor of Arts

International Relations/minor Economics, Boston University, Boston MA



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