Customer Service Grocery Manager
Resume:
Danny Ellis
Class A CDL Driver
Spokane Valley WA 99216
**************@*****.***
SKILLS
Enjoy providing superior customer service, leadership, team player, outgoing, positive attitude, patient, caring, understanding, honest, safe, great work ethics and enjoy working with others. Driving a 52 ft reefer currently at NW Harvest.
EXPERIENCE
Albertsons, Spokane, WA - Asst. Grocery Manager
8/6/1996 to 6/12/2012
●Freight Supervisor- supervised two other stockers and a cashier. Write orders, purchase reports, inventory control as well as quality control.
●Service Supervisor- counted tills, loans, pick-ups, balanced safe sheet, drops to the safe, entrusted with safe key and safe security code.
● Supervised one to eight cashiers and one to five courtesy clerks all at same time.
●Solved problems between employees and solved problems for customers as well.
●Provided superior customer service to over 100 customers in one shift.
●As the Asst. Grocery Manager had to supervise entire store in the evening. Up to 40 employees in one shift.
●Founder of “Safe place” program for Albertsons in 2008. Safe place program is ran by the VOA. Had set up meetings with regional managers and store directors in Spokane, Hayden, Couerd a lene
●Increased beer department sales by 6% in a quarter compared to previous year. Succeeded due to communicating with vendors, creative displays, informing customers and making sure product stocked at all times and having enough supplies to meet demand.
Jimmys Roofing, Spokane WA- Roofer
7/9/2012 to 4/12/2014
●Started as an apprentice roofer tearing off, multiple layers, shake, comp, drying in to prevent leaks while roof waiting to be shingled. know how to reesheet and installation off composition shingles
●Prevent dehydration in summer by hydrating every 5-15 minutes. know how to find and fix leaks with both shingle roofs and flat roofs with TPO or PVC
●know steps on how and what to do to install TPO membrane, welding
●NO accidents 100% Safe and compliant
●helped with prepping and installing metal roofs
Inland Roofing, Spokane WA - Roofer
5/18/2014 to 8/20/2014
●Tear off, reesheet and Installation of composition shingles
●Led three man crew tearing off then 2 installed
●informed owner of any change orders or get permission from owner to order more installed
●importance of professionalism both on roof and off of roof work and customer service
Affordable Northwest Roofing, Liberty Lake WA - Roofer/lead
8/22/2014 to 2//15/2016
●Leadman on a five man crew for tear off, prep, reesheet, dry - in to prevent leaks in case it rains while roof waiting to be shingled
●Shingle entire roof solo with PM satisfied with my quality before quantity work
●Change orders
●Add material
●Measure roofs
●Sales - brochures / business cards communicate about our services to possible customers
McVay Brothers, Spokane WA - Roofer/ boss’s main guy
9/14/2016 to 2018
●Install composition shingles
●Report progress to boss man
●Report material needs
●Report progress
●Communication is important for success
Granite Enterprises, Rathdrum, ID
2018 – 2021
Measure for amount and sizes of materials
Fabricate metal
Deliver metal with 20 foot trailer
Install metal
Finish in timely manner to ensure profit
Drove dump truck to recycling center and back
Fred Meyers, Spokane Valley, WA
2021-currently employed
Ensure product is properly rotated, stocked and marked down when close to sell by date.
Prepare donations for pickup
Help prepare store for weekly ad change over
Superior customer service
Go above and beyond call of duty
Jack of all trades, help in all departments when needed
EDUCATION
University of Phoenix, Spokane WA
AA in Psychology
2010 - 2012
DTS, driver training solutions
2017 Class A CDL
Certifications
●Jack of all trades
●forklift certified
●shoplifter certified
●CPR Certified
●Boom lift / manlift certified
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