Center Agent Customer Service
Resume:
Omama Saga
Customer service & Sales representative
***********@*****.***
Al- Nahda, Sharjah, United
Arab Emirates
SKILLS
effective communication
skills
problem solving
creativity
customer relationship
management
Active listening
flexibility
LANGUAGES
Arabic
Native or Bilingual Proficiency
English
Native or Bilingual Proficiency
INTERESTS
Reading
movies and TV show
travelling
online courses
WORK EXPERIENCE
Sales representative & customer service
Eres collection Co.
Maintaining positive business relationships to ensure future sales Participate in sales meetings and on-site training. Expedite the resolution of customer problems and complaints to maximize satisfaction Deliver presentations and demonstrate products to customers. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Customer service
Sudatel Telecommunication company
02/2017 - 11/2018,
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued .
maintain call center database by collecting and recording information Following up complicated customer calls where required Making recommendations for services that may better suit client needs Taking part in training and other learning opportunities to expand knowledge of company and position.
Call Center Agent and Customer Service
MTN Sudan
05/2019 - 09/2020, khartoum, sudan
Respond to customer inquiries.
Manage and resolve customer complaints.
Generate customer interest in the services offered by the company. Provide personalized customer service by responding to the needs of the customers. Build customer loyalty by follow-up of customer by outbound calls Handling customer complaints Ensure feedback from the customer to further improve the customer services
CERTIFICATES
Leadership, problem analysis and decision-making (08/2020) Introduction to Communication and Public Relations (09/2020) Reporting skills for non-administrators (10/2019)
BASICs of computer programms (03/2019)
Digital marketing (02/2021)
EDUCATION
faculty of science and technology - physics department Omdurman Islamic University
09/2013 - 09/2017,
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Contact this candidate