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Customer Service Executive Director

Location:
Somerset, NJ
Posted:
December 07, 2022

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Resume:

Charles Smith

**** *********** ***

Cellular: 732-***-**** Somerset, New Jersey 08873 adtwww@r.postjobfree.com

PROFILE:

Seasoned financial expert covering full range of project management, financial functions, budgeting, forecasting, reorganization, mergers and acquisitions, business development and operations in businesses with sales from start-ups to $1.4Billion. Manage global product launches and global implementations in global trade solutions for Citibank; responsible for products and portfolio of projects and end to end implementation of Trade Finance & Supply Chain mandates.

Broad business perspectives enhanced by international experience in Europe, Africa, Asia and the Middle East and trilingual proficiency (English, French and Arabic). Proven ability to master and develop new businesses and bottom line results oriented. Excellent organizational and team building skills.

Citibank

Global product Manager 1/20-Current

Rolled out the ERP Integrator tool for Oracle

Working with clients on the in house Dynamic Discount solution

Conduct training for implementation managers on best practices

Support the Trade Customer Service team to ensure client service excellence

Lead Global Implementation Manager/Global Trade Solutions 12/12 -12/19

Completed global implementations

oPepsiCo, Mondelez, S C Johnson, Coca Cola, UTC, Raytheon

Work closely with Product/Sales Teams on pre-mandate deals (Schlumberger/Raytheon)

Play key role in managing global implementations (S C Johnson, Mondelez)

Led kick off meetings with clients to ensure a smooth and successful implementation

Handle end to end Project Management for implementations

Franklin Township Chamber of Commerce 2/08-10/10

Executive Director

Somerset, New Jersey

Provided executive leadership to the Chamber in the fulfilment of its mission and develop strategies towards a successful and financially stable future.

Chief spokesperson for Chamber; responsible for all communication to membership, media & general public.

Prepared all official Chamber publications, including press releases and newsletters Worked with local government to promote business development initiatives to further the success of area businesses.

Identified, developed and implemented revenue generating programs and events; Directed Membership recruiting efforts, maintenance of current members, served as contact between the Media & the Chamber

Abudawood-Group

COO/CFO 6/03-1/08

Lead global expansion of the Mitco Group/Logistics & Distribution co.

Doubled the group’s net worth in less than 5 years

Won/acquired the exclusive distribution rights for P&G products

In Pakistan, Egypt, Iraq, Yemen and Bahrain

Started a new concept business with PepsiCo in Egypt for soft drinks and

Snacks

Established Middle East Regional real estate operation

Global CFO with sales over $1 Billion

Restructured the group to capitalize on team strength

Developed a 5-year strategy to double the business to $2 Billion

Created the Global Internal Group Department

Board Advisor of the Abudawood Group and Board Member of PracticeOne

Restructured the Abudawood Group to secure continuity of operation

after the passing of the founder

Abudawood- Group

Practice One (HealthCare/EMR/PracticeManagement)

President & Chief Financial Officer 6/01-6/03

Responsible for developing and executing strategic operational plans

-Raised $12 million for seed capital

-Hired Senior Management of the Company including CEO, CFO and VP Sales

-Completed 4 acquisitions in the area of EMR/Practice Management

-Revenue grew to $1.2 million in year 1

-Project revenue growth of 400% in year 2 of operation

Abudawood- Group 2/99-5/01

Election.com, Inc

Senior Vice President, CFO/M&A and International Operations

Responsible for mergers and acquisitions and international operations.

-Completed 9 acquisitions in 10 months.

-Established operations in Australia, UK, France, New Zealand and Switzerland.

-Generated 30% of the overall revenue from International in Year I.

-Was one of the founders of the company.

-Raised over $20 million from angel investors.

-Established the three-year business plan.

-Coordinated all investment bankers and angel investor relations.

-Assisted in senior management recruitment (CFO,CIO)

- Held the position of Corporate Secretary.

Perfect Software Solutions, Inc

Chief Financial Officer 12/97-1/99

Responsible for operations, financial, administration and IS departments.

-Restructured the organization to allow more focus on key aspects of the business.

-Generated $300M in gross margin as a result of appointing a new distributor.

-Implemented new accounting and reporting systems

TELECEL INTERNATIONAL 6/94-11/97

Vice-President -Finance/Business Development

Responsible for all operational and financial functions worldwide of a $110 mm telecommunication company.

-Expanded the operations in 7 African countries.

-Secured financing of the expansion in Madagascar through OPIC.

-Improved company's overall cash flow to finance capital expenditures.

-Developed & executed strategic plans

-Set financial controls, information systems & management reporting to maintain operating effectiveness

PEPSI-COLA INTERNATIONAL 1/93-5/94

Area Planning Director-Africa Division-Cairo, Egypt

Responsible for financial planning and business development projects in Africa.

-Completed the acquisition of the Egyptian bottling operation ($70mm) to ensure market leadership.

-Negotiated $60mm purchase of Moroccan bottler to jumpshift Pepsi's business from 8% SOM to 35%. .

-Accelerated acquisition of bottling plant in Tunisia to launch Pepsi products. Incremental revenue of $32mm.

SOCIETY FOR SEAMEN'S CHILDREN 1991-1993

Deputy Executive Director-Finance and Administration-New York

Responsible for financial, MIS, Personnel, and purchasing departments in a $12mm not-for-profit agency.

-Established a for-profit division to generate consistent revenue.

-Streamlined and computerized government reporting requirements and generated savings of $135K annually.

NATIONAL PAPER PRODUCTS 1989-1991

Financial Controller, Deputy Managing Director/Arabian Penninsula

Consultant responsible for financial, MIS management and new business ventures in the Arabian Peninsula.

-Negotiated $80mm financing with Saudi banks to acquire a plastic factory and build a paper mill.

-Built corporate financial functions.

PROCTER AND GAMBLE 1980-1989

Controller/Arabian Peninsula (1986-1989)-Saudi Arabia

Responsible for financial and MIS management in Saudi Arabia and the Gulf region. Supervised a staff of 25.

-Arranged for financing of a $35mm diaper plant in Saudi Arabia generating annual savings of $2.5mm.

-Identified cost savings projects in excess of $10mm over seven years.

EDUCATION

AMERICAN UNIVERSITY/ST.JOSEPH UNIVERSITY- BA Finance and Marketing



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