Roxanne Coleman

**** ***** ***** ***

Fresno, TX 77545

December 1, 2022

Dear Mr. or Mrs. Hiring Manager:

If your Company is currently in need of a dedicated

Professional with Data Entry experience, I feel that I am the

candidate for this position. I notice that my interests and skills match your

requirements for a Remote Customer Service Representative. Knowing that, I want to apply

for a position with your team.

I have 12 years of experience

in a hospital and a home health setting entering data in various electronic software systems.

Inevitably, a well- trained and professional Customer Service Representative is needed

for the growth and integrity of any company. I believe I am the one who has

the skills set and the experience you are looking for.

I welcome this opportunity to join a top-flight team and help this

organization with achieving high standards.

Please call me at this number 832-***-**** to set up an interview at your

convenience. Thank you for considering my resume and cover letter. I'm

really looking forward to meeting you.

Sincerely Yours,

Roxanne Coleman

Roxanne Coleman

2500 Apple Way

Fresno, TX 77545

Telephone: 832-***-****

Email: adtws9@r.postjobfree.com

Objective:

As an experienced Customer Service Representative, I now seek a

position with your company where I can utilize my skills to make productive contributions to your organization.

Experience

05/2011-10/2022 Memorial Hermann Northwest Hospital Houston, TX

As a Respiratory Customer Care Representative, I provide and document care for respiratory procedures to individuals of different age groups. Procedures administered according to patient pulmonary disease were entered into a computer system daily post every procedure. Assess and maintain patient's vitals and breathing. Making outbound calls to Physician's to confirm orders promptly and logically. Respond to inbound calls from Physicians, patients and family regarding scheduled procedures, oxygen delivery, and modalities. I also have computer experience entering patient data with software such as Cerner, Care4, Pathnet, and more.

09/2009-11/2011 Home Healthcare Solutions Memphis, TN

As a Certified Respiratory Therapist I provided age and culturally appropriate

care. Evaluate patients and respond to orders. Delivered Oxygen to patient’s home. Document findings regarding patient care and needs. Enter patient information in electronic formats. I utilized different types of computer software to bill patient for treatment. (apnea monitors, CPAP, oxygen mask,

ventilators, nebulizers, and etc.) My other duties include administering

prescribed aerosol medications, gases, and diagnostic procedures. Monitor,

document, and communicate patient progress and acceptance of treatment. Measure

ventilator volumes and pressures of ventilator dependent patients. Educate

patient and family members of procedure modalities.

06/2008-09/2009 Central Mississippi Medical Center Jackson, MS

As a Certified Respiratory Therapist I provided treatment, care, and evaluation

for individuals of the geriatric, neonatal, pediatric, and psychiatric

population with respiratory insufficiencies. Assess patients and respond to

orders accordingly. Respond to calls promptly and efficiently. Responsible for entering data via electronic format regarding patient care, medication, billing, physician notes, and etc. Administer prescribed aerosol medications, gases, and inhalers. Perform test for

ventilator volumes and pressures. Orient and mentor new staff members. Utilize

different medical gases and equipment. (masks, oxygen tents, incubators,

ventilators, CPAP, intubation equipment, bronchoscopes and etc.) Assist with

intubations and solely perform removal of ET tubes. (neonates, pediatrics, and

adults) Monitor, record, and communicate patient conditions with physician.

Educate family and patient members of patient treatments and procedures. Other

duties included sanitizing respiratory equipment on a daily basis and use

standard precaution accordingly.

Education

08/2006-08/2008 Coahoma Community College Clarksdale, Mississippi

A.A.S Degree in Respiratory Care GPA 3.0

01/2008-04/2008 Northwest Regional Medical Center Clarksdale, Mississippi

Clinical Practice III

10/2007-12/2007Baptist Memorial Hospital Corinth, Mississippi

Clinical Practice III

08/2007-10/2007 G. V. Sonny Montgomery VA Medical Center Jackson, Mississippi

Clinical Practice I

08/2000-05/2002 Coahoma Community College Criminal

Justice A. A. Degree

08/1997-05/2000 Clarksdale High School Clarksdale, Mississippi

High School Diploma

Skills

ACLS certified by the American Heart Association

BLS certified by the American Heart association

Microsoft Excel

NRP and PALS certified by the American Heart Association

Certified by the National Board of Respiratory Care in Respiratory Therapy

(NBRC)

References

Available upon request

Contact this candidate