Financial Secretary Care Representative

Ebunoluwa Omobowale Ogunbambi

PHONE: 432-***-****

EMAIL: adtwp4@r.postjobfree.com

PROFILE

A highly effective and outstanding individual, who demonstrates considerable expertise in customer service and continuous improvement techniques by optimizing performance. I have an excellent oral and written communication skill. I am very amiable, critical and analytical. I also have unique and exceptional leadership skills and a great team player. I am highly intuitive, innovative, self-motivated and can cope well when faced with challenges even in arduous and multi-tasking environment. CAREER OBJETIVES

To be an exceptional manager of resources in a focused and well structured organization that encourages transparency and integrity whilst contributing to the achievement of the set organization’s goals through professionalism, excellent human relations, good customer delivery, teamwork and ability to learn new skills. KEY SKILLS

• Highly eloquent in English language

• Goal oriented individual

• Good communication and interpersonal skills

• Excellent marketing ability

• Strong integrity orientation and determination to further develop capacity in management and human resource

• Customer friendly and capable in challenging environment

• Ability to work in a team and as an individual

• Cope well under pressure and highly self motivated

• Posses excellent managerial skills with good record keeping and planning

• Highly proficient in the use of the computer (Microsoft Word, Excel, Powerpoint) WORK HISTORY

Beltam Logistics LLC

August 2020-

Dispatch

Receive and answer emergency and non-emergency calls Record all the calls

Receive and dispatch orders

Proactively address prob;ems and suggest solutions Respondedto queries related to products and deliveries Cosak Imperial Logistics LLC

Oct 2019

Administrative Assistant

Provided office supports to either d individual or team Answer and direct phone calls

Prepared and monitored invoices

Cover the reception desk when required

Vamido Global Resources

July 2012

Customer Care Representative

• Resolving cus

• tomer issues and informing them in the status of their orders.

• Ensuring prompt and correct delivery of goods ordered and making sure that goods are delivered in top quality state.

• Handling all complaints and enquiries received via emails and calls whilst ensuring maximum customer satisfaction.

• Refer advanced cases to management for resolution, providing background information, as necessary.

• Anticipating customer needs, following up with previous customers to offer reorders or additional services.

Jobberman Dec 2011 - July 2012

Business Development Executive

• Key accounts manager that relates with companies and their Human Resources Personnel to advertise their vacancies and fill their positions by making relevant resumes available to them when needed.

Airtel Nigeria Dec 2010 - Nov 2011

Customer Care Personnel

• Informed customers comprehensively on goods and services.

• Supported customers by providing helpful information, answering questions, and responding to complaints.

• Ensured that customers are satisfied with products, services, and features.

• Walking customers through basic troubleshooting or setup processes. National Youth Service Corps Sep 2009 - Jun 2010

Teacher

• I taught students Integrated science.

• As a peer educator trainer on HIV/AIDS, I trained and enlightened community members as well as students on HIV/AIDS.

• I was the Financial Secretary of the community development group on HIV/AIDS. The Merft Group May 2008 - Nov 2008

Human Resource Manager

• Involved in managing other executives and members of the group.

• Managing training, recruitment and welfare of employees. British American Tobacco Jan 2008 - March 2008

Quality Assurance Inspector

• Ensured that goods produced are of desired and stipulated quality by carrying out series of tests.

• Ensured that goods remain the good quality after a while in the market by also testing goods retrieved from the market.

EDUCATION

• Project Management Professional Certification 2010

• Chartered Institute of Personnel Managers 2009

• B.Sc. Microbiology.

Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria 2004-2008

• SSCE O/L

• Remington college Houston Texas

Katy high school 2002

• First Leaving School Certificate

Richmab International School, Ring Road, Ibadan 1989-1996 HOBBIES

• Reading

• Listening to Music

• Meeting and interacting with people.

• Updating my knowledge on things happening around me. REFEREES: Available on request.

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