Customer Service Assistant Manager
Resume:
Unit B
Tacoma WA.98402
EMAIL:
**********@*******.***
JEROME BREWER
Employment history:
Oreilly Auto Parts
{253}946-6130
Store Manager
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Train, and evaluate personnel in sales when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Authorize payments and merchandise returns.
Wal-Mart Stores, Inc. 253-***-****
Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
Service, clean, or supply restrooms.
Gather and empty trash.
Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Strip, seal, finish, and polish floors.
Notify managers concerning the need for major repairs or additions to building operating systems.
Requisition supplies or equipment needed for cleaning and maintenance duties.
Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.
10/01/2012 To 9/06/2013 253-***-****
AVLON PLACE Lakewood, WA
Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
Determine and certify the eligibility of prospective tenants, following government regulations..
Employment history
08/2006- 8/2012 O’Reilly Auto Parts
Night Manager
3026 S. 38th St
Tacoma, WA
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Train, and evaluate personnel in sales when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Authorize payments and merchandise returns.
2005-2006 Arco AM/PM
11109 S Steele St
Tacoma, WA
Assistant Manger
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Train, and evaluate personnel in sales establishments, promoting workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Authorize payments and merchandise returns.
Reason for leaving: offered a better job
2004-2005 Bartell Drugs
Cashier
910 Fourth Ave.
Seattle, WA
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items.
Reason For leaving : Could not afford to commute from Tacoma
1998 - 2004 LABATTLE
Bellevue, WA
Assistant Manger
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Reason for leaving : Company Closed
Education
High School diploma
East Dallas High School Dallas TX
STATEWIDE FORKLIFT CERTIFICATION
Can operate all models from 5,000 To 25,000
2 and 3 stage truck caps solid tire
Full and Free Standing
I can operate all Attachments
Summary of qualifications
I have been in the retail business for over 15 years now
I have started at the bottom of all my jobs and worked
My way up to at least Assistant Manager
I have also used Microsoft Office 2003
I have also done light bookkeeping
I have also been in a supervisor positions for over 8 years
Reassembled computers after I made repairs or replaced parts
I have updated knowledge and skills to keep up with rapid advancements in computer technology
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs
Have Washington State Food Handlers Permit
Reference:
Sue Peeler Debbie Aries
Rebecca Sailor
Contact this candidate