Customer Service Stocker

MARCOS CORTEZ

adtwno@r.postjobfree.com 760-***-**** Perris, CA 92571

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Motivated professional with successful background in [Industry] offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Skills

Flexible Schedule

Transaction Approvals

Complaint Resolution

Store Opening and Closing

Adaptability and Dependability

Heavy Lifting

Customer Service

Positive Attitude

Policy Enforcement

Cash Handling

Honest and Ethical

Feedback Acceptance

Merchandise Packaging

Honest and Dependable

Inventory Stocking

Policies and Procedures

Cleaning and Sanitizing

Cooperative Attitude

Problem-Solving

Price Identification

Reliable and Responsible

Detail-Oriented

Payment Processing

Problem Solving

Work Task Prioritization

Customer Transactions

Gift Wrapping

Pricing and Markdowns

Credits and Refunds

Fitting Room Oversight

Sweeping and Mopping

Cash Register Operations

Customer Relations

[Language] Translation

Foreign Language Software

Work Experience

Cashier/Stocker Smart & Final Extra - Encinitas, CA 02/2022 - 10/2022 Helped customers find specific products, answered questions and offered product advice. Helped with purchases and signed customers up for rewards program. Learned roles of other departments to provide coverage and keep store operational. Processed refunds for worn, damaged and broken merchandise. Directed trash removal and sanitation procedures to keep aisles and register area organized. Rotated and merchandised products at point-of-sale to improve impulse buy rate. Scanned, priced and bagged customer groceries quickly to keep lines moving. Verified customer age requirement for alcohol or tobacco purchases. Processed payments promptly for customers to exceed productivity standards. Answered customer questions and provided store information. Roasted and baked food for [Number] people in accordance with menus and recipes. Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures. Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.

Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.

Maintained merchandise presentation by stocking and rotating merchandise. Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.

Replenished items to maintain stock availability.

Lifted materials of varied weights on regular basis. Received incoming product deliveries and relocated to storage shelves, coolers, or bins. Stocked shelves with new merchandise and checked for outdated or damaged items. Assisted customers by locating items and loading heavy purchases in vehicles. Handled packages safely while unloading and transporting. Labeled packages and pallets to ensure efficient identification of items. Packed boxes and stock using organizational guidelines. Cook/cashier The Habit Burger Grill - Encinitas, CA 03/2020 - 09/2021 Accepted cash and credit card payments, issued receipts and provided change. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Answered product questions with up-to-date knowledge of sales and store promotions. Operated cash register or POS system to receive payment by cash, check and credit card. Trained new team members in cash register operation, stock procedures and customer services.

Directed trash removal and sanitation procedures to keep aisles and register area organized. Collected payments and provided accurate change.

Scanned merchandise using point-of-sale system for accurate purchase totals. Operated grills, fryers and broilers to cook items to quality guidelines. Took inventory counts before and after shifts to complete food inventory or storage sheets. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Grilled and deep fried various foods from meats to potatoes. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Set up and performed initial prep work for soups, sauces and salads. Retained consistent quality and high accuracy when preparing identical dishes every day. Used standardized recipes and other instructions to prepare food. Managed portion control using correct utensils during preparation and plating. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Replenished food items from inventory and rotated ingredients. Regulated oven, broiler and roaster operations for cooking at correct temperatures. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Chopped, diced and sliced vegetables and fruit ahead of rush periods. Carried pans and trays of food to and from work stations, stove and refrigerator. Followed established procedures and requirements for safe food handling, storage and service. Prepared and served meals by reviewing recipes and combining and cooking ingredients. Sandwich Maker Urbane Cafe - Encinitas, CA 12/2019 - 12/2020 Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits. Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.

Trained sandwich artists to apply attention to detail and commitment to quality. Quickly prepared accurate orders within expected [Number]-minute timeframe. Took orders, prepared foods and processed payments in full-service establishment. Verified orders and bagged items for easy transport. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Restocked kitchen supplies by rotating food according to dates and [Action]. Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats. Delivered superior customer service focused on quality and meeting customer needs. Assisted customers, answered questions and resolved complaints. Kept customer and food preparation areas clean and well-organized. Organized food preparation stations and regularly replenished supplies. Communicated with customer to provide menu offering details and assist with decision-making. Completed efficient store opening and closing procedures each day. Stored food properly to prevent spoilage, cross-contamination and illnesses. Informed customers of regular deals or monthly specials to upsell orders. Answered guest questions, delivering most accurate and updated information available. Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.

Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.

Maintained clean, well-organized and properly sanitized front counter area to greet customers. Completed opening, closing and shift change tasks by following company guidelines. Education and Training

San Dieguito High School Academy Encinitas, CA 06/2021 High School Diploma

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