Customer Service
Resume:
VE CHI HAO
WORK EXPERIENCE
MANY CAFETERIAS July 2015 – May 2016
Waiter – Intern
Job & Responsibility:
First job ever through the student years
First approaching amateur F&B service
Was a waiter entire working time
Achievements and skills gained:
Improve communication skill
Learned pleasing customers and recognizing guest’s mindset
Learned serving attitude in this work
BA NA HILLS April 2017 – July 2017
Waiter – Intern
Job & Responsibility:
Interned as a bus boy and barista
Delivering foods and beverages to guest’s tables
Manufacture beverages as guest’s requirements
Receiving guests reviews to improve service quality
Bringing bills for customers to pay
Achievements and skills gained:
Advanced F&B Service skills to professional level
Learning more experience and knowledges in tourism services
Receiving positive feedback and appreciation about working attitude and behavior from managers & other official staffs
Advanced Communication Skill, Problem-Solving Skill, Customer Services Skill, English Skills,…
Rating of Internship period: Excellent.
PARIS DELI HOTEL – DANANG March 2017 – June 2017
Receptionist - Intern
Job & Responsibility:
Delivered tasks at the Front Office as 2 positions: Receptionist & Bellman
Observing official staffs and supporting them
Greeting guests, making communications and receiving all reviews to notify teammates and FOM
Delivering guest’s baggages and escorting customers to their room
Synchronize guests room cards as system
Preparing check in, check out, in-house guest files
Achievements and skills gained:
Approached professional Hotel service
Educated particularly all skills of a Front Office staff under HRM and FOM leaders
Determined the connection and contacting between diversity of concerned departments
Learned how to use Smile – a specialized Hotel & Resort management application
Advanced Communication Skill, Problem-Solving Skill, Customer Services Skill, English Skills,…
Finished with plenty of compliments & asked for returning to official work after graduation
ROSALEEN BOUTIQUE HOTEL – HUE October 2018 – August 2020
Receptionist
Job & Responsibility:
Managing & greeting daily amount of arrival guests, departure guests,…, avoiding mistakes with high precisions
Assign guests rooms following their requests on the booking
Introducing hotel informations and accommodations, destination highlights, activities around the area and hotel location, …
Organizing tours and transportations for guests
Making communication, listening to all uncomfortable stuffs and contacting to concerned department to figure it out
Receiving guests reviews directly and responsing as quick as possible
List down all services used by guests and printing out for guests to pay
Briefings weekly in department and providing better ways to increase the service quality
Night duty for official shift and sudden shift requested by manager – managing all the problems inside the hotel through the night
Achievements and skills gained:
Worked as a professional receptionist for almost 2 years
Approached variety of customers & nationalities
Proficient on using Smile application
Knowing variety of services inside Service Industry (Transportation Service, Daily tour internal & external local area,…)
Satisfied customers & executed all missions successfully
Advanced Communication Skill, Problem-Solving Skill, Customer Services Skill, English Skills,…to another level
LERANDA HOMESTAY – HUE December 2020 – May 2021
Manager
Job & Responsibility:
Managing all the problems and stuffs around
Manage and control, assign bookings from Online Travel Agents
Talking to customers as a familiar member and helping handle all the request of them
EDUCATION
SCHOOL OF HOSPITALITY AND TOURISM – HUE UNIVERSITY
Major: Tourism Economy
Developed the knowledges in tourism and economy: types of tourism, managing human resources,…
Training teamwork skill, presentation skill, communication skill,…
SKILLS
Teamwork skill
Good communication
Realizing customer psychology
Handling situations
Speaking English fluently
ACTIVITIES
Online seller 2hand t-shirt on private facebook.
Basketball coach, basketball personal trainer.
Attended lots of basketball tournaments and collected the high achievements.
Used to be a vice chairman of a music club.
Hosted some music events at the club level.
Used to be a vocal and a guitarist of a music band.
Attended several social voluntary activities in local area.
Date of birth
17th May 1995
Gender
Male
Phone
adtwn7@r.postjobfree.com
Address
Thua Thien Hue, Vietnam
CAREER OBJECTIVE
Looking for a new work environment and loving to challenge myself to novelties for discovering & enrich my career path. With a self-motivation manner, learning spirit, and all experience from a lot of works before, I believe I am a good fit for this position.
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