Customer Service Training Specialist
Resume:
Christina R Stambaugh
Omaha, NE
I am contacting you regarding your advertisement for the job opportunity listed on Indeed. My interest in this position stems from my belief that I have the right combination of relevant staffing experience, communication skills, and high levels of organization that make me a superb candidate.
To date I feel my strongest abilities are:
•Increasing employee retention by rigorously maintaining a positive work environment
•Developing targeted outreach recruitment programs to recruit the best talent and meet all departmental hiring requirements.
•Creating user-friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing.
•Team building and conflict resolution.
•Microsoft Office
•Animal handling and coaching
•Animal Fostering through Unleashed Rescue
•Human Resources dealing with training and onboarding
•Customer Service
•Natural Leader
•Trade and Profit
•SAP
•HRIS
•Birkman Behavioral program and DiSC program courses
•Reviews
•Legal documentation
•MO/NE/IA laws
I consider myself to be a dedicated and dependable individual who possesses excellent verbal and written communication skills.
In closing, I would like to thank you for your time and attention, and I hope to have the chance to discuss a potential opening with you in person.
Sincerely,
Christina Stambaugh
Christina R. Stambaugh
Phone: 816-***-****
E-Mail: ****************@*****.***
Objective
HR director and Training Specialist motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus building and accountability.
Experience
Via Rx and Beyond Dispensing and compounding pharmacy
Director of HR and Talent Management – remote
April 2022 – present
Hiring and maintaining staff in the appropriate pharmacy world, as well as taking in a lead role with accounting, and law abiding functions.
Reported directly in to the COO handling various reports from the HRIS to contracts and labor practices.
Oversaw projects and processes and maintained a tight timeline with projects meeting their deadlines or before.
2018-2022
University of Phoenix
Completed Bachelors of Science in Management with an additional certificate in Business
Farmland Smithfield
Human Resources / Operations Training Specialist 2009 – 2018
Organized and edited training manuals, multimedia visual aids and other educational materials
Assigned various locations within the nation for instructor-led facilitation
Onboarding and Screening
Created work plans and goals for individual employees including reviews
Developed online modules via Articulate/Storyline for employees to increase their knowledge on Smithfield and its best practices
Implemented a set of comprehensive tracking processes to monitor the new SAP (Enterprise data processing software system) integration performance
Certified to facilitate Wiley DiSC (promoting better communications and teamwork within Smithfield Foods)
Travel >75%
Farmland Smithfield
Trade Analyst 2012-2015
Developed weekly, monthly, quarterly profit and loss statements and balance sheets.
Integrated VISTEX, Go to Market Program, for Trade Department
Worked with Business Warehouse to monitor item profitability and pricing on a live basis.
Closely Monitored deals with quarterly planning with sales and Business Management
Farmland Smithfield
Customer Service Coordinator 2009-2012
Assisted customers/brokers with food selection, inquiries, and order customization requests.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Served as the main liaison between customers, management and sales team
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently)
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
Go Pet GO March 2006-April 2009
Small animal and reptile handling (specialist)
Customer Service
Provided Aid at Lawson Animal with Dr. Christine Peterson
Provided housing and care of homeless animals and coordinated adoptions
Bathed, trimmed and provided other grooming services for domestic pets
Spearheaded the grooming department portion teaming with business owner
Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers
Hiring and managing
Education
Associate of Arts Field: Management
University of Phoenix Completed 2015
Bachelor of Science in Business with a General Management Certificate
University of Phoenix to be completed April 2022
Skills
MS Windows proficient
Exceptional attention to detail
Excellent interpersonal skills
Creative problem solver
Birkman and Disc Certified
Dependable
Organized
SAP
HRIS
Quickbooks
Team Building
Conflict Management
Self-led and Responsible
Animal Coaching
Accepts challenges and works very well under pressure with deadlines.
References:
Mark Garrett
Chief HR Office Blue Cross Blue Shield K.C.
Lauren Sternberg
Hunters lawn care
Verne Eubank
KU Med
Contact this candidate