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Customer Service Training Specialist

Location:
Omaha, NE
Salary:
45000
Posted:
December 06, 2022

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Resume:

Christina R Stambaugh

816-***-****

Omaha, NE

I am contacting you regarding your advertisement for the job opportunity listed on Indeed. My interest in this position stems from my belief that I have the right combination of relevant staffing experience, communication skills, and high levels of organization that make me a superb candidate.

To date I feel my strongest abilities are:

•Increasing employee retention by rigorously maintaining a positive work environment

•Developing targeted outreach recruitment programs to recruit the best talent and meet all departmental hiring requirements.

•Creating user-friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing.

•Team building and conflict resolution.

•Microsoft Office

•Animal handling and coaching

•Animal Fostering through Unleashed Rescue

•Human Resources dealing with training and onboarding

•Customer Service

•Natural Leader

•Trade and Profit

•SAP

•HRIS

•Birkman Behavioral program and DiSC program courses

•Reviews

•Legal documentation

•MO/NE/IA laws

I consider myself to be a dedicated and dependable individual who possesses excellent verbal and written communication skills.

In closing, I would like to thank you for your time and attention, and I hope to have the chance to discuss a potential opening with you in person.

Sincerely,

Christina Stambaugh

Christina R. Stambaugh

Phone: 816-***-****

E-Mail: adtwm9@r.postjobfree.com

Objective

HR director and Training Specialist motivated to improve organization and employee performance by creating an environment of mutual respect, trust, consensus building and accountability.

Experience

Via Rx and Beyond Dispensing and compounding pharmacy

Director of HR and Talent Management – remote

April 2022 – present

Hiring and maintaining staff in the appropriate pharmacy world, as well as taking in a lead role with accounting, and law abiding functions.

Reported directly in to the COO handling various reports from the HRIS to contracts and labor practices.

Oversaw projects and processes and maintained a tight timeline with projects meeting their deadlines or before.

2018-2022

University of Phoenix

Completed Bachelors of Science in Management with an additional certificate in Business

Farmland Smithfield

Human Resources / Operations Training Specialist 2009 – 2018

Organized and edited training manuals, multimedia visual aids and other educational materials

Assigned various locations within the nation for instructor-led facilitation

Onboarding and Screening

Created work plans and goals for individual employees including reviews

Developed online modules via Articulate/Storyline for employees to increase their knowledge on Smithfield and its best practices

Implemented a set of comprehensive tracking processes to monitor the new SAP (Enterprise data processing software system) integration performance

Certified to facilitate Wiley DiSC (promoting better communications and teamwork within Smithfield Foods)

Travel >75%

Farmland Smithfield

Trade Analyst 2012-2015

Developed weekly, monthly, quarterly profit and loss statements and balance sheets.

Integrated VISTEX, Go to Market Program, for Trade Department

Worked with Business Warehouse to monitor item profitability and pricing on a live basis.

Closely Monitored deals with quarterly planning with sales and Business Management

Farmland Smithfield

Customer Service Coordinator 2009-2012

Assisted customers/brokers with food selection, inquiries, and order customization requests.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Served as the main liaison between customers, management and sales team

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently)

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis

Go Pet GO March 2006-April 2009

Small animal and reptile handling (specialist)

Customer Service

Provided Aid at Lawson Animal with Dr. Christine Peterson

Provided housing and care of homeless animals and coordinated adoptions

Bathed, trimmed and provided other grooming services for domestic pets

Spearheaded the grooming department portion teaming with business owner

Groomed dogs and cats by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers

Hiring and managing

Education

Associate of Arts Field: Management

University of Phoenix Completed 2015

Bachelor of Science in Business with a General Management Certificate

University of Phoenix to be completed April 2022

Skills

MS Windows proficient

Exceptional attention to detail

Excellent interpersonal skills

Creative problem solver

Birkman and Disc Certified

Dependable

Organized

SAP

HRIS

Quickbooks

Team Building

Conflict Management

Self-led and Responsible

Animal Coaching

Accepts challenges and works very well under pressure with deadlines.

References:

Mark Garrett

Chief HR Office Blue Cross Blue Shield K.C.

816-***-****

Lauren Sternberg

Hunters lawn care

816-***-****

Verne Eubank

KU Med

816-***-****



Contact this candidate