David C. Begley

**** ** ***** **

Kansas City, MO 64157

Mobile 417-***-****

adtwir@r.postjobfree.com

Experience:

LHH seasonal role Union Station

October 2022-Current

●Guest Experience Coordinator Lead

●Operating VR ride simulator and Direct Sales

●Assist in sales utilizing POS system

●Customer Service

●Working face to face with guests, handling customer satisfaction and complaints within Union Station.

●Role will change with each Holiday season.

●Ticket sales & Experience sales

●Assist at guest services desk

●Assist with scanning tickets for exhibits that rotate within facilities.

LHH temp role A place for Mom

June 2022-September 2022

●Family Experience Representative

●Customer service type role

●Outbound calling 100+ daily

●Capture client reviews via Outbound, inbound and SMS messages.

Amazon (Larken Trucking LLC)

March 2022-Current

●Delivery Driver for Amazon Prime

●Use of GPS maps

●Amazon Flex software

●Mentor (Driving performance Metrics Daily)

●Average score is 830 of 850 on Metrics

Insomnia Cookies Delivery Driver

February 2022-Current

●Work Part time on off days for Amazon

●Driver app based for Insomnia cookies

●Assist in baking

●Cash register/customer service

Smith’s Interconnect Inc (Americas)

Account Manager Inside Sales-(CSR)

September 2018-November 2021

●Aerospace, Space, Military/Defense, Medical, Biomedical

●Cover Northeast, Southeast, Midwest & Canada territories

●In Canadian Territory increased sales from 300mil to 672mil over past year.

●Work direct with outside team RSM (Regional Sales Manager) FAE (Field Applications Engineer) in the covered territories I handle.

●Keen eye for detail and data entry. Minimize any human mistakes at all costs.

●Worked with DocuSign software for secure and digital signatures/E-signature or electronically sign the documents.

●Excellent Written skills and very well spoken, Customer Centric & Passion for sales.

●Ability to multitask and take on various roles and requirements at same time.

●Strong Microsoft skillset.

●Highly Self Motivated and independent.

●Receive inbound calls, follow up on those calls with customer related response or answers.

●Communicate primarily with customer base via Email or Secure Portal Sites, prefer to reach out with a call to keep current status and grow customer relationships.

●Generate Quotes in Salesforce based off leads or from direct customer request.

●Read customer specs, requirements, FAI and Quality Requirements on each specific order as required.

●Review drawings internally and send via secure site if further analysis is needed for new product. Work in hand with Q/A team for any information needed beyond my knowledge.

●Enter Sales orders in ERP/CRM system (Glovia) send confirmations direct to customer. Knowledge of customer base, requirements and needs to fulfill customer requirements.

●Run visual compliance background checks on potential new clients.

●Investigate customer complaints, enter into Global Complaint software, create RGA if needed for product failure or warranty issues. When RGA is returned, enter Replacement Sales Order if needed or submit for Credit to accounting team.

●Generate new leads/customers using Salesforce.com once established lead get approval from outside Sales to establish as a customer.

●Was part of internal audit team for 2020.

●Volunteer for any opportunity that is allowed due to bandwidth for daily operations tasks.

●Ability to work with limited supervision (have been remote from home over last year +).

Nazdar Source One, Shawnee, KS

Tier 1 CSR GBU Unit September 2013 to September 2018

●Take inbound customer calls

●Tier 1 Key customer accounts, identify relationships with these key customers and assist with specific needs.

●Investigate and resolve customer complaints, follow-up to ensure a resolution.

●Identify customer needs while on in-bound call to generate up-sales or future sales.

●Collaborate with two East coast assigned Sales reps.

●Configure large scale pricing, create margin, assign discounts and create quotes.

●Enter customer orders based on each customer preference or requirements for order processing.

●Enter E-commerce based orders, queue emailed orders and direct call orders.

●Process payments via Payjunction, create and send customer paid receipt and invoice.

●Assigned to SLOB project-Move Slow obsolete products at a discounted rate. Generated 80k in sales of product that had been written off.

●Create shipping quotes, assist with packaging and sending customer samples and or orders if needed assistance in short hand situations with warehouse responsibilities.

Better Life Technology, LLC Lenexa, KS

Lead CSR/Data Entry/Billing/Invoicing February 2007 to September 2013

●Import shipping from CSV Files for FedEx, UPS and LTL Freight.

●Processing online invoices for Retail, Web EDI and E-Commerce vendors.

●Document new processes and initiatives; update existing documents as required.

●Handle customer and vendor calls with billing, technical, warranty, and product information.

●Evaluate processes to determine if there is a need for improvement.

●Handle escalated customer service issues specific to product issues, installation error and freight bills.

●Work with Product to improve processes, including the New return policy system and restocking fees implemented.

●Generate new vendors and some soft sales within the industry.

●Assign sales leads to outside representatives.

●Identify processes to update based on the Company’s current goals of efficiency, to assist our customer service team.

Order Entry-Backup, January 2012 to September 2013

●Pull orders from Web EDI sites, Retail Link, Commerce Hub, SPS Commerce, email and fax.

●Enter vendor orders based on each customer preference or requirements for order processing.

●Create Freight BOL’s, packing slips and CSV Files for freight import.

●Issue customer credits and additional invoices.

Alltel Communications, Springfield, MO

Inbound Customer Service Rep, November 2004 to September 2006

●Handle inbound calls from customers for billing issues, phone service questions, and new products.

●Review call center reports and make recommendations as needed.

●Received Highest Performing team in region (December 2005)

●Produce a monthly scorecard of sales team results.

●Maximize the customer experience by 'solving the whole problem'

Education:

●Maryville High School, Maryville, MO – High School Diploma 2001

●Longview Community College 1 year working on Business Management 2002

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