Karen Waters Lenz

Office Manager / Scheduling /Customer Service / AR / AP

Athens, AL 35611

adtwi8@r.postjobfree.com

+1-256-***-****

Executive Assistant, skilled at multi-tasking and maintaining a strong attention to detail. Works well under pressure. Employs professionalism and superior communication skills to meet client and company needs.

Authorized to work in the US for any employer

Work Experience

Office Manager/Scheduling Coordinator

Bippen Electric, Inc. - Madison, AL

August 2015 to Present

Responsibilities:

Customer Service

Answer phones and schedule work for customers with appropriate technicians. Using scheduling software.

Work through daily schedules and call clients to confirm appointments. Send out and reply to emails using outlook, communicating daily with customers, other employees, field supervisor and owner of the company.

Attend work flow meeting weekly

Attend Sales & Marketing meeting by monthly and events when necessary. Put together new employee packets and gather pertinent information for payroll. Organize company meetings when necessary

Help organize company parties, usually one in the Spring/Summer and Christmas. Decision making on scheduling issues, customer requests or complaints, varies from day to day. Answer questions for and help office assistant, field supervisor, owner and others when needed, approve billing changes etc.

Use of Quickbooks for AR and AP daily, weekly and monthly Collections when necessary

Apply for and purchase permits for permitted jobs and turn in for inspections when complete. Order office supplies

Other office duties as necessary.

Accomplishments:

Received 3 year and 5 year service awards

Member of HMC

Given substantial raises yearly

Skills:

Excellent Communication both written and verbal (Customer service) Organization / Time management

Works well under pressure

Gets a long well with others- team player

Proficient in Quickbooks / Excel / Outlook / Word / Razor Sync (Scheduling software) Data Entry / Calculating

A/R - Collections

Transtar Industries, Inc - Florence, AL

March 2015 to May 2015

Responsibilities

Collections on accounts. Email, fax or scan invoices or statements to clients daily, weekly or monthly. Working to establish a productive relationship with customers in order to get monies collected on accounts due or past due. Work with Sales Reps and Branch Managers in the Western region, to establish customer relations.

Accomplishments

Collection on past due accounts.

Skills Used

Superb communication skills through phone and emails. Customer relations. Computer software systems. Time management, documentation, organization.

Part Time Administrative Secretary

Edgemont United Methodist Church - Florence, AL

October 2013 to August 2014

Responsibilities

Responsible for coordinating with the Treasurer to prepare weekly and periodic financial reports, providing secretarial and administrative support to the pastor, staff members, committed chairpersons and program leaders. Receive visitors, answer phone, prepare worship materials, newsletters, etc. Skills Used

Time management, Admin support, communication skills. Administrative Assistant / Customer Service Rep

Arcadian Services - Firenze, Toscana

September 2010 to December 2012

Florence, AL

Reception; Answered and directed incoming calls, order entry, tracking, inventory. Performed daily administration work such as; billing, accounts receivable, electronic bank deposit. Additional administrative tasks performed as required. Bid Department / Change Order Manager

Pettus Mechanical Services

August 2009 to May 2010

Rogersville, AL

Administered, processed and scheduled bids and change orders. Office Manager / FedEx Authorized Shipping Manager / Leasing Agent Northlake Storage

August 2008 to April 2009

Rogersville, AL

Customer service, leasing, accounting, order processing, order acknowledgements, scheduling, invoicing. Administration and Tracking of Domestic and International shipments. Customs. Office Manager / HR / Design Assistant

Global Fire Sprinkler's LLC

June 2006 to October 2007

Job estimating and design, 3D Solids Modeling. Professional project reports and communications. Scheduling of employee drug testing and medical exams. Education

Associate of Science in Drafting & Design Technology NW Shoals Community College - Muscle Shoals, AL

August 1998 to May 2000

Skills

• Drafting

• Accounts Payable

• Accounts Receivable

• CAD

• AutoCAD

• Order Entry

• Bookkeeping

• Office Management

• Human Resources

• Microsoft Outlook

• Communication skills

• Microsoft Excel

• Personal assistant experience

• Microsoft Office

• Administrative experience

• Process improvement

• Construction Estimating

• Construction

Assessments

Scheduling — Proficient

May 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Summary of Skills

Microsoft Office / Quick Books / AutoCAD Administrative support

Multiple line phone system Scheduling

Time management Customer service / satisfaction

Accounting - receivable / payable Communications

Organizational procedures Human Resources

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