Customer Service Data Entry
Resume:
Karen Waters Lenz
Office Manager / Scheduling /Customer Service / AR / AP
Athens, AL 35611
**********@*****.***
Executive Assistant, skilled at multi-tasking and maintaining a strong attention to detail. Works well under pressure. Employs professionalism and superior communication skills to meet client and company needs.
Authorized to work in the US for any employer
Work Experience
Office Manager/Scheduling Coordinator
Bippen Electric, Inc. - Madison, AL
August 2015 to Present
Responsibilities:
Customer Service
Answer phones and schedule work for customers with appropriate technicians. Using scheduling software.
Work through daily schedules and call clients to confirm appointments. Send out and reply to emails using outlook, communicating daily with customers, other employees, field supervisor and owner of the company.
Attend work flow meeting weekly
Attend Sales & Marketing meeting by monthly and events when necessary. Put together new employee packets and gather pertinent information for payroll. Organize company meetings when necessary
Help organize company parties, usually one in the Spring/Summer and Christmas. Decision making on scheduling issues, customer requests or complaints, varies from day to day. Answer questions for and help office assistant, field supervisor, owner and others when needed, approve billing changes etc.
Use of Quickbooks for AR and AP daily, weekly and monthly Collections when necessary
Apply for and purchase permits for permitted jobs and turn in for inspections when complete. Order office supplies
Other office duties as necessary.
Accomplishments:
Received 3 year and 5 year service awards
Member of HMC
Given substantial raises yearly
Skills:
Excellent Communication both written and verbal (Customer service) Organization / Time management
Works well under pressure
Gets a long well with others- team player
Proficient in Quickbooks / Excel / Outlook / Word / Razor Sync (Scheduling software) Data Entry / Calculating
A/R - Collections
Transtar Industries, Inc - Florence, AL
March 2015 to May 2015
Responsibilities
Collections on accounts. Email, fax or scan invoices or statements to clients daily, weekly or monthly. Working to establish a productive relationship with customers in order to get monies collected on accounts due or past due. Work with Sales Reps and Branch Managers in the Western region, to establish customer relations.
Accomplishments
Collection on past due accounts.
Skills Used
Superb communication skills through phone and emails. Customer relations. Computer software systems. Time management, documentation, organization.
Part Time Administrative Secretary
Edgemont United Methodist Church - Florence, AL
October 2013 to August 2014
Responsibilities
Responsible for coordinating with the Treasurer to prepare weekly and periodic financial reports, providing secretarial and administrative support to the pastor, staff members, committed chairpersons and program leaders. Receive visitors, answer phone, prepare worship materials, newsletters, etc. Skills Used
Time management, Admin support, communication skills. Administrative Assistant / Customer Service Rep
Arcadian Services - Firenze, Toscana
September 2010 to December 2012
Florence, AL
Reception; Answered and directed incoming calls, order entry, tracking, inventory. Performed daily administration work such as; billing, accounts receivable, electronic bank deposit. Additional administrative tasks performed as required. Bid Department / Change Order Manager
Pettus Mechanical Services
August 2009 to May 2010
Rogersville, AL
Administered, processed and scheduled bids and change orders. Office Manager / FedEx Authorized Shipping Manager / Leasing Agent Northlake Storage
August 2008 to April 2009
Rogersville, AL
Customer service, leasing, accounting, order processing, order acknowledgements, scheduling, invoicing. Administration and Tracking of Domestic and International shipments. Customs. Office Manager / HR / Design Assistant
Global Fire Sprinkler's LLC
June 2006 to October 2007
Job estimating and design, 3D Solids Modeling. Professional project reports and communications. Scheduling of employee drug testing and medical exams. Education
Associate of Science in Drafting & Design Technology NW Shoals Community College - Muscle Shoals, AL
August 1998 to May 2000
Skills
• Drafting
• Accounts Payable
• Accounts Receivable
• CAD
• AutoCAD
• Order Entry
• Bookkeeping
• Office Management
• Human Resources
• Microsoft Outlook
• Communication skills
• Microsoft Excel
• Personal assistant experience
• Microsoft Office
• Administrative experience
• Process improvement
• Construction Estimating
• Construction
Assessments
Scheduling — Proficient
May 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Summary of Skills
Microsoft Office / Quick Books / AutoCAD Administrative support
Multiple line phone system Scheduling
Time management Customer service / satisfaction
Accounting - receivable / payable Communications
Organizational procedures Human Resources
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