Shantelle Mantilla

adtwgg@r.postjobfree.com

Education

University of Central Florida June 2014 -May 2018

Rosen College of Hospitality Management

Bachelor’s in Event Management- GPA 3.7

Experience

Orlando Marriott Lake Mary- Lake Mary, FL September 2019- March 2020

Guest Services

Answer phone calls promptly and knowledgeably, ensuring accurate information.

Dispatch appropriate personnel to guest request and log data into GXP, action taken and final status.

Check in guests through our mobile interface and send mobile keys.

Print and file daily reports.

Westgate Leisure Resort- Orlando, FL May 2018 -August 2019

Activities Coordinator

Set up activities prior to activity start time and ensure guest safety during activities.

Conduct and actively participate in arts and crafts with the adults and children, assisting and being energetic.

Hyatt Regency- Orlando, FL December 2017 -May 2018

Event Concierge (On Call)

Serve as the liaison between the Event Sales and/or Event Planning Manager.

Handle and address any special needs or requests from the clients on-site.

Assist with giving directions to the guest.

Visit Orlando- Orlando, FL November 2016-December 2017

Convention Assistant

Register attendees, handle cash/card transactions, print badges, and provide general event info.

Assemble packets/portfolios/bags of materials and programs to be distributed to attendees.

Puff ‘n Stuff Catering and Events- Orlando, FL December 2014- August 2015

Catering Server

Unload event equipment from company truck and set up event space.

Set tables and serve guests.

Breakdown event space and load everything back into company truck.

Quiksilver- Sunrise, FL September 2013- June 2014

Sales Associate/Cashier

Used customer service and sales skills in order to meet sales goals.

Greeted customers at the front of the store and informed them of special sales.

Handled cash/card transactions.

Skills

Languages

Fluent in English and Spanish