EDUCATION

Engineering School Alexandria Egypt

****-****

Travelled to USA did not complete degree

Completed High School in Alexandria Egypt 1995

WORK EXPERIENCE

AT HOME COmpany nov 2022 till present

Cashier Customer Service Rep

All aspects of customer service, resolve customer complaints and team work

Alex ( Customer Service/Technical Support) Borg El Arab ( work from home now) Optum Cable Company located in New Jersey

01/10’2021-05/23/2022

All aspects of technical support to US customers with internet phone and cell phone service. Billing. Experienced in all aspects of computer skills such as Microsoft, excel, ect

Covid 2019-2021 unable to work due to covid

I worked in the USA free lancing and fixing computers in all aspects of technical and trouble shooting

Worked in the best western hotel at guest services checking in guests in Maryland, USA in 2007-2009.

Worked as a cashier at Pats Pizza in Elkton Maryland in 2005-2007

The gap in my employment is due to the fact that I was out of the country in Egypt from 2015 taking care of my dying father in all aspects of caregiver care. He passed in 2019 and then Covid hit and the country of Egypt was locked down due to Covid and no one could travel

SKILLS

Very computer literate in all aspects of a computer.

Fluent in English speaking and writing and fluent in arabic reading and writing. Excellent communication skills and cutomer oriented.

Customer service oriented, the customer is my priority always

Excellent team player and interpersonal skills

Flexible in all aspects of job assignment

Attention to detail, hard worker and provide excellent customer service.

Ossama Ramadan

949-***-**** Costa Mesa CA

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