Customer Service Executive Director

Dear Hiring Manager,

I am an experienced Home Health Executive who recently retired. I have

years of experience in Administrative Systems and is now seeking an opportunity to contribute to your company’s goals in an administrative front office role.

I am seeking an opportunity to contribute to your success with a strong focus on exceptional outcomes goals. I am self-directed, a team player, organized and goal oriented.

I am confident that my Administrative, Management Skills and extensive knowledge and experience will be of value to your short- and long-term business goals.

I thank you in advance for your consideration of my application and employment.

Best Regards,

Mary Ann Dunbar

adtwf2@r.postjobfree.com

Summary

An effective healthcare executive with proven results in improving revenue outcomes, team productivity and policies to keep the company operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with patients/clients, system partners, families, community leaders while achieving strategic goals for growth. Proficient in developing Business growth, efficient and effective administrative procedures, customer service and maximizing software opportunities.

Skills

• Proficient in Private Duty Healthcare Industry

• Business administration

• Budgeting and financial management

• Program management

• Policies and Procedure development

• EMR Implementations

Experience

EXECUTIVE DIRECTOR OF PRIVATE DUTY SERVICES 6/2019 to June 2022 Athena Health Care Systems - Farmington, CT

• Developed the first Private Duty Division to complete the healthcare continuum

• Developed the division’s core infrastructure which included all areas of operations, i.e., policies and procedures, onboarding practices, Human Resource Procedures, vendor relationships, client contractual agreements and regulatory and Best Practices.

• Managed all administrative personnel and procedures

• Developed all internal and inter-system procedures

• Developed all marketing strategies and marketing materials

• Developed budgetary criteria and financial goals to meet expected profitability

• Exceeded budgetary goals during pandemic which lead Division to become a 1.3 M asset to the Athena Healthcare System EXECUTIVE DIRECTOR 01/2011 to June 2019

Eastern Connecticut Health Network (ECHN) - Manchester, CT,

• Formalized office procedures to improved processes to maximize operational efficiency.

• Limited financial discrepancies through accurate coordination of accounts payable and receivable.

• Manage budget and tracked expenses against plans.

• Elevated customer satisfaction ratings by resolving issues quickly and effectively.

• Guided employees through routine and complex administrative situations with firm but motivational approach.

• Partners with senior leadership during executive decision-making process, developing short and long growth strategies

• Monitored multiple databases to keep track and monitor all visits. Hours and Revenue

• Planned and executed Growth Expansion to new geographic areas.

• Collaborated with interdisciplinary healthcare team plan and implement effective treatment plans.

• Implemented software mobile update resulting in 90% paperless environment.

• Coordinated a PCA Training Course with local community college to provide career development and ensure trained resources and maximize retention.

• Cultivated customer and System Partner relationships to increase client retention rates and drive LOS Goals.

• Lead company to accomplish 35.7 Gross Margin with an EBITDA of 18.8% Mary Ann Dunbar

14 Richard Avenue

Wolcott, CT 06716

203-***-**** (C)

Email: adtwf2@r.postjobfree.com

DIRECTOR OF ADMINISTRATIVE SERVICES 04/2006 to 12/2010 Hartford Healthcare Health at Home - Hartford, CT

• Directed team of 118 administrative professionals to meet system deadlines of 485, OASIS and Verbal Order Requirements in fast-paced Licensed Medicare PPS environment.

• Increased office organization by developing more efficient filing system and customer database protocols.

• Managed the daily operations in HIM, Private Duty, Security Departments and statewide facilities(7).

• Lead administrative personal through the successful implementation of Allscripts EMR Conversion

• Developed scheduling of clinical staff appointments productivity initiatives.

• Managed building and system start-up to ensure accomplishment of project goals, specifications and contract requirements.

• Guided employees through routine and complex administrative situations with firm but motivational approach. Education- Training and Honors

Post University - Waterbury, CT Bachelor’s in Fine Arts, 1976 Mattatuck Community College, Waterbury, CT Associate- Secretarial Science Caregiver Excellence 2019-Alzheimer’s Association

Employer of the Year-Easter Seals of the Capitol Area Well versed in all Microsoft Office Products

Professional Activities

• Board of Directors-The CT Association of Home Care Agencies

• Board of Directors-Easter Seals of The Capitol Area

• Advisory Board-Lincoln Technical College-New Britain, CT

• Private Duty SIG-CT Association for Health at Home

• ACHA-Legislative Committee

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