Remell C. Watson- Gaither

**** **** ******* **** **** Memphis, TN 38128 adtwex@r.postjobfree.com

Cell 901-***-****

SUMMARY OF QUALIFICATIONS

Master of Human Resource Management with a Bachelor of Technical Management in Human Resources and experience in recruiting, testing and training personnel. Provided clerical, administrative and technical support to personnel engaged in personnel management function such as employee benefits, recruitment and placement, personnel/payroll processing classification, labor relations, and employee development.

Conducts special projects or studies to analyze, evaluate administrative program and/or issues. Research and analyze problems, issues, and makes recommendations.

Promoted to “Tax Examiner” for “outstanding performance” as per the Employee Performance Appraisal.

Exceptional communication skills in telephone etiquette, with ability to handle irate customers and resolve issues, as well as exceptional interpersonal aptitude.

Rapidly learns new procedures and processes, quickly adjusts to changes in schedule, environment and organizational objectives and facilitates atmosphere of collaboration, trust and mutual support.

Self-motivated and goal-oriented, thrives in both independent operations and team dynamics, builds alliances and engages in cross-functional activities.

Demonstrates professionalism, tenacity, thoroughness and dedication, with solid work ethic and friendly demeanor in executing professional responsibilities.

PROFESSIONAL EXPERIENCE

AGAPE CHILD AND FAMILY SERVICES, MEMPHIS, TN

HUMAN RESOURCE ASSOCIATE OCT 2021 – PRESENT

ASSIST WITH RECRUITMENT AND ONBOARDING PROCESSES AND THE COMPLETION OF ALL DOCUMENTS NECESSARY FOR PROSPECTIVE AND NEWLY HIRED EMPLOYEES.

SUPPORT RECRUITMENT ACTIVITIES SUCH AS INITIATING BACKGROUND CHECKS, CONTACTING AND SCREENING APPLICANTS AND REFERENCES.

PREPARE AND MAINTAIN EMPLOYEES’ FILES AND ENSURE COMPLIANCE.

PREPARE HR REPORTS FOLLOWING ORGAINZATIONA ND GOVERNANCE REQUIREMENTS.

CONDUCTED NEW HIRE GROUP ORIENTATION

INTERNAL REVENUE SERVICE, MEMPHIS, TN

TAX EXAMINER PROCESSOR GS-7/3 JAN 2021- SEP 2021

Research, process, and batch checks to customers’ tax accounts. Worked in Offer and Compromise.

SEDGWICK, MEMPHIS, TN

CONSUMER CARE ADVOCATE NOV 2019 – DEC 2020

Process incoming calls from claimants, providers, clients, attorneys, etc. resolving their claims related questions and issues in accordance with designed guidelines and policies pertaining to worker's compensation and auto liability.

VA MEDICAL CENTER, MEMPHIS, TN

HUMAN RESOURCE ASSISTANT FOR FEDERAL WORKMAN’S COMPENSATION

PROGRAM GS-07/06 DEC 2015-AUGUST 2019

Reports to the HR Specialist and is responsible for providing technical support and clerical assistance for the Federal Workers’ Compensation Program (FWCP).

Implement the claim initiation process, providing guidance and counsel to every injured worker; performing initial case management and continually evaluating and managing active WC case file throughout the life of an injured workers claim.

Advises on program and responds to personnel program situation having potential serious impact on agency mission.

Assists in the development of policies, procedures, and guidelines.

Provides interpretations of policy and procedures.

Provides correspondence relative to FWCP.

Acts as liaison with persons/groups inside and outside organization.

Process incoming documents and requests for action. This includes scanning, logging and uploading documents to a SharePoint site.

Conducts New Employee Orientation

Manages office schedule and day-to-day plans.

Develops and monitors action plans.

Assist with research and analysis to identify trends and to define continuing problems

Organize and deliver briefs and trainings to HCS Leadership, Service Chiefs, managers/supervisors and employees

Calculate, track, evaluate, authorize, and monitor an injured worker’s leave usage; providing guidance and counseling on leave options; ensuring necessary personnel actions are taken and working collaboratively with the injured worker, supervisor, timekeeper, payroll and OWCP to effectively manage WCP leave ad compensation.

Verify personnel actions regarding leave without pay and return to duty.

Assists in developing techniques to proactively manage chargeback with the goal to reduce/prevent costly expenditures.

Document all communications, decision-making processes, evaluations and data reviews in WC case files and forwarding information to OWCP for inclusion in the official case file.

Reviews new or proposed Workers’ Compensation and HR policies, procedures and guidelines for impact on agency-wide policies as it relates to WC Program.

Studies appropriate directives of FECA, compiles and analyzes findings.

Recommend actions that will improve the program and solve problems.

Establishes and maintains both electronic and paper personnel records and files.

MACY’S OAK COURT MALL, MEMPHIS, TN

AST- ADMINISTRATIVE SUPPORT TEAM AUGUST 2015-APRIL 2016

Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public.

Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer.

Coordinate all functions of the hiring process including prescreening applicants, correspondence with applicants, and scheduling interviews with store management.

Balance vault and store checkbook and perform other cash functions daily.

Act as liaison for district HR office to help resolve HR issues.

Processed payroll and corrected timesheets

INTERNAL REVENUE SERVICE, Memphis, TN

TAX EXAMINER GS-06/06 May 2014 – Dec 2015

Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest.

Access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.

Enter data into automated system to adjust tax, penalty, and/or credit adjustments.

Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses.

Interpret the law as it relates to the issues and if affects the performance and efficiency of the Internal Revenue Service.

Educate taxpayers on future action(s) needed to achieve and offer advice on tax liability.

Stop fraudulent refunds.

MANAGEMENT AND PROGRAM ASSISTANT May 2014 – July 2014

Used word processing, database, and spreadsheet software to prepare documents and to enter, revise, manipulate, sort, calculate, store and retrieve data.

Establish and maintain the general administrative and confidential files of all sensitive material for the manager relative to employees' files and personnel actions and labor-management relations issues and grievance files.

Schedule meetings and conferences.

Arrange travel.

Processed payroll and corrected time sheets.

CLERK GS-04/TAX EXAMINER GS-05 October 2006– April 2014

Supported the Centralized Case Processing (CCP) office by assembling case data, assigned or reassigned cases on Report Generation System (RGS) and Examinations Return Control System (ERCS) for close review and selected cases for manager’s review on tax examiner’s information.

Signed and mailed agent and auditor generated letters to taxpayers, closed and or distributed case files to various locations and updated and purged suspense closed files.

Provided administrative support using multiple office automation equipment such as copiers, fax machines, computers and postage meters.

MEMPHIS URBAN LEAGUE / FEDEX, Memphis, TN

RECRUITMENT SPECIALIST July 2006 – October 2006

Coordinated and facilitated New Employee Orientation

Recruited and trained new employees, administered PAT test (physical ability test), performed reference and criminal background checks and additional human resource functions.

Maintained employee and potential employee records for tracking requirement fulfillment including references, screening and interviews.

Employed at FedEx through a Memphis Urban League program.

EDUCATION AND TRAINING

Keller Graduate School of Management Memphis, TN

Mhrm-Master’s Human Resource Management

Devry University Irving, TX

bstm-bachelor’s Technical management

State Technical Institute of Memphis Memphis, TN

A.A.S-Associate’s Computer Science Technology

ADDITIONAL TRAINING AND SKILLS

Typing Speed up to 45 WPM, Data entry 10,000 -11,000 KS.

Proficient in Microsoft Office Suite (Word, Excel, Access, Power Point) and Internet.

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