Customer Service Logistics Specialist

SERGE SEYMOUR JEAN-JOSEPH JR

*** ****** **** · Burlington, IL 60109 · **********@*****.*** · 630-***-****

Marketing and Sales professional experienced in directing strategic initiatives to support organizational goals. Proven skills in directing all aspects of sales throughout the supply chain and enhancing customer relationships key to operations.

SUMMARY OF QUALIFICATIONS

Experience with Information Systems used to enhance operational output and efficiency.

Effectively communicated complex problems into understandable solutions.

Experience in supervision, training, motivation and evaluation of personnel.

Skilled in finding problems and performing necessary change through project management or other methods.

Adept knowledge in supply chain management and customer experience enhancements.

Excellence in leadership and interpersonal communications. Influential with ability to communicate effectively with culturally diverse audience.

PROFESSIONAL EXPERIENCE

Sr. Transportation Manager May 2018- Present

Superior Health Linens Batavia, IL

Work with HR Department to determine hiring, training, and employee improvement needs. Provide daily/weekly coaching as needed.

Develop programs to keep transportation costs in line and achieve employee turnover goals.

Approve employee’s PTO and timecards.

Support KPI goals for employees in consultation with General Manager.

Ensure that employees are properly introduced to the Company Objectives, Company Policies, and Safety Standards. Be sure each new employee receives the proper training.

Adhere to all regulatory requirements for CDL Operation; DOT Compliance/FMCSA.

Keep professionally abreast of the industry by periodic visits to other plants, industry meetings and other pertinent exposure.

Have knowledge of all aspects of customer routes and cover routes as needed.

Oversee random DOT drug screen check process.

Confer with customer service and production concerning transportation schedules, quality, and customer concerns.

Notify and work with Leasing Company on needed repairs or maintenance on all trucks.

Ensure that all customer’s concerns receive a prompt and satisfactory response.

Oversee and manage the inventory of all transportation supplies and approve invoices as needed.

Manage all fleet reporting.

Provide the level of accountability needed to produce satisfactory and consistent results. Perform other duties as assigned by management.

Perform any other duties as General Manager/ Director of Transportation sees fit.

Maintain a good image of the company, achieve company safety and performance goals. Motivate, coach, train, and lead employees to perform their duties safely and efficiently. Manage route schedules and customer deliveries.

Logistics Specialist Dec 2017- Apr 2018

Heritage Crystal Clean Elgin, IL

Dispatched and managed strategic accounts across the US and International territories.

Help stabilize the department during periods of experience business pressures.

Bolstered key business customer relationships directly linked to economic growth for the organization.

Lead Incident Management for cyber related incidents to include communication, coordination, and follow-up during an incident

Perform analysis on escalated incidents while defining opportunities to automate and improve analysis.

Evaluating the most effective tools to support Cyber Operations and identify potential gaps.

Corporate Accounts – Key Accounts Liaison Jan 2015- Nov 2017

Heritage Crystal Clean Elgin, IL

Development and provided key metrics and reporting to leadership used for making critical decisions for the business

Inventory & Account management for 300+ customers.

Maintained Logistics Management Systems responsible for tracking and fulfilment of products throughout the supply chain.

Performed a GAP analysis of current people, processes, and technologies that support internal business units such as AR & Collections that were critical to business objectives

Responsible for training Jr and Sr Analysts on system and other business processes

CUSTOMER SALES & SERVICE MANAGER Oct 2011 – Jan 2015

Heritage Crystal Clean Elgin, IL

Managed bulk product billing for global operations

Responsible for sustainability and oversight of global transactions

Absorbed additional responsibilities to support the business to include collections and cost recovery

Transportation/logistics

oTracked all products and service offerings for proper billing

oOrder scheduling

oCustomer billing issues and retention management

ACCOUNTS MANAGER – CORPORATE ACCOUNTS May 2003 – Jun 2011

Boca Raton Resort & Club Boca Raton, FL

Responsible for key accounts to support operations

Financial analysis and reporting

Preparation of invoices in a timely manner to support internal and external facing clients using sales contracts, custom developed databases, and enhanced tracking spreadsheets

Provided market research and analysis of financial data to recommend strategic market advantages.

Quality Committee Member responsible for the direction of staffing, improvements, and development of service enhancements.

Sales liaison working closely with collections, credit, and customer service departments resulting in an increased sales from $50 to $100 million.

Managed a team of 50 customers service associates.

Implemented staff development initiatives and new hire training programs to re-enforce growth & development team members.

Responsible for auditing records, processes, purchasing, bookkeeping, payroll, and other business critical processes.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION & COMPUTER SCIENCE 1993

VERMONT TECHNICAL COLLEGE Randolph, VT

Summa Cum Laude

AFFILIATIONS

Association of Computing Machinery (ACM) 2007-2011

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