Service Representative Customer

ZALENCIA FRAZIER

PROFESSIONAL

Organized and dependable candidate successful at managing multiple priorities with a

SUMMARY positive attitude. Willingness to take on added responsibilities to meet team goals.

Passionate about promoting lasting customer satisfaction by delivering quality service and

unparalleled support. Proficient in customer service best practices and related options.

SKILLS * Excellent Customer * Effective Written and * Patient Health Information

Service Verbal Communication Access

* Excellent Communication _* Upbeat and Positive * Teamwork and Collaboration

Skills Personality * Insurance Authorizations

*Professional Appearance _* Efficient and Detail- MS Office

and Work Ethic Oriented * PPE Compliance

* Proficient Computer * Records Scanning * Epic

Skills * Medical Coding

* Friendly Outgoing * Medical Report

Positive Attitude with Preparation

High Energy Personality _* Patient Referral

*Reliable and Dependable * Computer Proficiency

* Appointment

Coordination

* Responding to Difficult

Customers

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 07/2020 to 09/2022

Papa & Barkley

* Maintained customer satisfaction with forward-thinking strategies focused on addressing

customer needs and resolving concerns.

* Answered customer telephone calls promptly to avoid on-hold wait times.

* Answered constant flow of customer calls with minimal wait times.

* Offered advice and assistance to customers, paying attention to special needs or wants.

UNIT CLERK 05/2018 to 03/2020

Centennial Hospital, Las Vegas, NV

* Coordinated non-clinical and ancillary services of assigned patient care units.

* Coordinated and maintained referral sources related to admissions, discharges and follow

up services to sustain daily census requirements,

* Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted

in patient record for access by physicians.

* Obtained and organized medical records for office visits and scheduled labs.

* Answered telephone calls to offer office information, answer questions and direct calls to

staff.

* Scheduled patient appointments in respective doctors' calendars and followed up with

reminder phone calls.

EDUCATION

Cabrillo High School, Long Beach, CA

High School Diploma, 05/2011

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