Service Representative Assistant Manager
Resume:
Jessica Gutierrez
Phoenix, AZ *****
******.************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Purchase Agent/ Admin Goettl AC & Plumbing Tempe - Tempe, AZ
2018 to Present
• Craft purchase orders by comparing items requested to the price book.
• Partner with VMI vendors to identify available parts that are being purchased outside or the VMI process
• Work with our VMI partners to have those items added to their stock.
• Consult with your manager to ensure we have the appropriate PAR levels for items that are purchased.
• Partner with accounts payable on any itemized purchase order exceptions
• Resolve purchase order supplies errors.
• Assist the install manager with any special projects.
• Ensure your department has the appropriate PAR levels for all materials purchased within your purview.
• Eliminate zero-dollar purchase offers at your branch.
• Ensure less than five percent or purchases for parts are outside of the VMI process.
• Review everything touched with an eye for the impact it will have on Gross Margin and EBITDA.
• Review & correct purchase orders for accuracy and timeliness.
• Review & manage AR balances with GM & Divisional Ops. Mgrs.
• Manage & facilitate month-end process as per Shared-Services/Accounting direction.
• Administer lease plan fleet management program in partnership with Divisional Ops. Mgrs. & GM.
• Finish all work within the allocated time for the job
• Represent yourself consistent with Goettl standards for punctuality, experience, and appearance
• Provide an amazing experience for the team you support
• Create forms and update as needed
• Order lunch for meetings as needed
• Assist in travel arrangements and meeting planning
• Prepare FedEx shipments, receive and distribute mail
• Follow the appropriate checklist for all jobs
• Exceptional attendance
• Flexible work schedule
Customer service representative: Inbound 150-200 calls; outbound 80-100 calls, updating and taking card payments. Explaining and selling membership programs. Purchase agent: In charge of day to day purchasing or part ordering for Arizona. Making sure all parts needed are ordered and put on will call. Calling and scheduling when parts arrive.
• Ensure response times are within our standardized quota and maintenance agreements are performed according to contract
• Attend ongoing training to ensure you are fully aware of all our products and services so they can speak intelligently to our customers about our offerings
• Partner with the Service, Sales, and the Operations Manager regarding conversions to ensure they get rescheduled appropriately
• Building Projects in Service Titan
• PO Management
• Material & Equipment Ordering
• Reschedule Calls when necessary
• ETA on techs if they are running behind- communicate with customers
• Verify Calls 24 hours in advance
• Confirm the call center booked the calls correctly prior to tech getting dispatched
• Sell service agreements – Renew service agreements
• Assist in managing the technician to ensure all outstanding compliance related documents have been addressed appropriate
• Build and schedule projects
• Review calls to ensure they are booked correctly prior to dispatching
• Working with the Service, Sales, and Operations Manager regarding conversions and getting them scheduled
• Display a professional attitude, conduct, and appearance at all times Assistant Manager
Circle K - Tolleson, AZ
2016 to 2018
Cashiered, money drop off, stocking inventory, scheduling, monitoring camera system, schedule deliveries of stock, payroll, answering phones, assign employees duties, assist manager, open and close. Assistant Manager
CVS - Phoenix, AZ
2009 to 2016
Cashiered, money drop off, stocking inventory, scheduling, monitoring camera system, schedule deliveries of stock, payroll, answering phones, assign employees duties, assist manager, open and close. Education
High school diploma
Skills
• Active listening
• attentiveness
• decision making
• dependability
• empathy
• friendliness
• knowledge of product or service
• adaptability
• quick thinking
• patient
• open mindedness
• organized
• willingness to learn
• open to criticism
• accountability
• strong communication skills
• excellent problem solving skills
• ability to work as a team
• great multi-tasking skills.
• Assistant Manager Experience
• Purchasing
• Management
• Accounts Receivable
• Bookkeeping
• Office Management
• QuickBooks
• Customer Service
• Dispatching
• HVAC
• Bank Reconciliation
• Auditing
• Medical terminology
Languages
• English - Expert
Certifications and Licenses
CPR Certification
Assessments
Administrative assistant/receptionist — Familiar
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate