KAREN MURRAY

adtwc3@r.postjobfree.com 402-***-**** Omaha, NE 68137

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Personnel Management

Time Management

Verbal and Written Communication

Problem Solver

Experience

01/2021 - 11/2022

Walgreens

Omaha, NE

Pharmacy Operations Manager

Improved organization and supply management policies for medicines and materials. Trained newly hired technicians.

Dispensed medications after reviewing and interpreting prescriptions from healthcare providers. Ordered inventory on daily basis to meet anticipated demand and reduce backorders. Worked closely with store manager to maintain day-to-day operations. Managed weekly schedules and requests for leave.

Oversaw work activities, performance and service quality of pharmacy staff. 08/2000 - 01/2021

Walgreens

Omaha, NE

Assistant Store Manager

Delegated assignments based on team strengths to optimize floor coverage and service levels. Answered customer questions and addressed problems and complaints in person and via phone. Coached and developed store associates through formal and informal interactions. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Implemented campaigns and promotions to help with developing goods and services. Certifications

Certified by the Pharmacy Technician Certification Board (PTCB) since 03/31/2004 Pharmacy Technician Licensed with the State of Nebraska #1074

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