GWENDOLYN A. CLARK

**** ****** ****** *Durham, NC 27703 * 757-***-**** *adtwb9@r.postjobfree.com

Highly Skilled and Accomplished Dental Assistant II

SUMMARY OF QUALIFICATIONS

Experienced and highly effective Dental Assistant with experience as an Office Manager. Highly efficient in dental procedures, time management, employee development, excellent customer service, and managing an office with multiple employees

HIGHLIGHTS

* Documentation

* Client Relations

* Scheduling

* Staff Development

* Inventory Oversight

* Vendor Coordination

* Computer Proficiency

* Exceptional Customer Service

PROFESSIONAL EXPERIENCES

Turning Point Dental Aesthetics, Durham, NC September 2019 - present

Dental Assistant II

Skilled in providing fourhanded assistance to the dentist in all treatment procedures

Relays to patient instructions from dentist for all types of post-treatment specialized instructions for post-surgery patients

Experienced in the areas of Endodontics, Oral surgery with IV sedation, Periodontics, Prosthodontist, Pediatrics, and Coronal polishing

Checks on teeth, mouth condition, and reviews dental and oral health history

Contractor (Self-Employed), Durham, NC January 2015 – present

Front Office Manager/Dental Assistant II

Organizing accounts payable, accounts receivable, payroll and other accounting related task

Results-oriented administrative professional with extensive experience in organizational support

Provide patients with exceptional care and high-quality customer service

Skilled in providing fourhanded assistance to the dentist in all treatment procedures

Enhance professional growth and development through reading, working with the dentist, and participating seminars

Effectively establish positive relationships with clients and deals effectively with any issues that arise in the front desk area

Clemons Cosmetic and Family Dentistry, Durham, NC May 2017 – June 2019

Dental Assistant II/Front Desk Clerk

Relays to patient instructions from dentist for all types of post-treatment specialized instructions for post-surgery patients

Efficient in utilizing suctioning, swabbing, clearing and drying a patient’s mouth during procedures

Experienced in the areas of Endodontics, Oral surgery with IV sedation, Periodontics, Prosthodontist, Pediatrics, and Coronal polishing

Effectively establish positive relationships with clients and deals effectively with any issues that arise in the front desk area

Checks on teeth, mouth condition, and reviews dental and oral health history

Strong communication and written skills

GWENDOLYN A. CLARK

3701 Larkin Street *Durham, NC 27703 * 757-***-**** *adtwb9@r.postjobfree.com

PROFESSIONAL EXPERIENCES

Advance Dental Associates, Chapel Hill, NC April 2011 – January 2015

Dental Assistant II

Greeted patients and helped them to be comfortable prior to being taken to being seen by the dentist

Assisted the dentist with examinations of patients while in the examining room

ACS (Humana), Cary, NC November 2011 – January 2012

Pharmacy Customer Care Specialist

Built lasting relationships with Humana’s customers by educating the customers about products and services

Directly responded to questions and handle issues related to Humana product

Provided services and guidance to both internal and external customers

Effectively managed a high-volume of inbound and outbound customer calls

DPS (NMCP) U.S. Navy Contractor, Portsmouth, VA April 2010 – April 2011

Dental Assistant

Assisted the dentist with any task requested pertaining to prepping patient and patient care

Charted and documented the dental conditions of patients’ oral cavity

Labor of Love Total Health Care, Virginia Beach, VA June 2009 - April 2010

Patient Care Assistant

Performed tasked requested by nurse or physicians involving taking vital signs, assisting with patient’s hygiene and living needs

Charted observations, activities, and reported any pertinent changes in the patient’s condition

City of Norfolk, Norfolk, VA June 2008 – March 2009

Deputy Recruit Sheriff

Filed reports and attended court appearances as necessary

Dr. G.L. Jordan, Jr. D.D.S., Chesapeake, VA June 2006 – June 2008

Office Manager January 1999 – October 2002

Supervised large administrative staff focusing on customer dental care

Coordinated with outside vendors on supplies

Oversaw office staff and trained new employees on procedures

Prepared daily, weekly, and monthly reports, and updated calendar of appointments

Served as the go-to-person regarding any administrative and operational related functions

CERTIFICATION

Notary of Public for the Commonwealth of Virginia, First Aid/CPR, Virginia State Board Dentistry X-ray Certified since 2000

EDUCATION

Shades of Purple Durham, NC

Phlebotomy – 15 Week Certification Course

Tidewater Community College Chesapeake, VA

General Studies

COMPUTER SKILLS

MS Word, Excel, PowerPoint, Access, Outlook, and Internet Searches

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