Account Executive Customer Service

JANELLE BUTLER

Baltimore, MD *****

443-***-**** / adtwa3@r.postjobfree.com

SENIOR ACCOUNT EXECUTIVE

Territory Account-based Sales Executive Strategic Planning Salesforce Management

Top performing, accomplished professional with 15+ years of account administration experience. Exceptional Public Relations professional with skills in planning and executing high visibility marketing events. Qualified for high level business-to-business sales, strategic or financial management roles. Strong and persistent leader with a talent for prospecting new business.

CAREER HIGHLIGHTS

Innovative and motivated with the process of identifying and qualifying sales leads.

Adept at strategic planning and tactical execution of management objectives.

History of quantifiable success in the service oriented financial and sales industries.

Successful record of designing and producing results, including executed events, advertising presentations and financial packages

Build superior rapport and support the client’s changing needs.

AREAS OF EXPERTISE

Sales Forecasting Sales Process Improvement Strategic Relationship Building

PROFESSIONAL EXPERIENCE

Johnson Controls, Sparks Glencoe, MD 2019-2022

World’s largest portfolio of building products and services

Senior Account Executive

Promoted and sold services and technology within an assigned territory, leveraging relationships, closing new business and ensuring customer retention.

Secured profitable sales to new and existing customers while maximizing customer satisfaction and retention.

Identified opportunities within an assigned territory utilizing creative lead-generating techniques and maintained productive working relationships.

Independently establish call plans, customer follow-up strategies and territory management techniques.

Maintained an in-depth knowledge of the complete line of products/services and customers’ needs through in-house training and reading/research.

Under general direction, managed the sale of Design/Build Mechanical Retrofit offerings to owners at the Facility Director, C-suite or VP level.

Executed the sales process to aid in encouraging and managing long-term relationships and in seeking out, qualifying and closing new Design/Build Mechanical Retrofit sales opportunities.

Analyzed customer's operational and environmental goals, needs and requirements.

Promoted value proposition to building owners / end users by providing business and technical solutions.

NORESCO, Glen Burnie, MD 2017-2019

Energy services industry leader in the United States

Senior Account Executive

Successfully developed, converted and maintained relationships for projects which resulted into the implementation of contracts and growth.

Used superior networking and relationship building skills to prospect, build and maintain new business leads.

Managed a portfolio of several multi-million-dollar design-build energy infrastructure contracts.

Forecasted and created lead generation campaigns to build new regional business opportunities.

Initiated, directed and maintained company presence at nationwide large-volume energy industry events.

Adept at writing, coordinating and refining Request for Proposals (RFPs), Request for Quotations (RFQs), and long-term contracts.

Utilized negotiation skills to provide stellar customer service to customers at all levels of the organization.

Strategically identified and communicated industry trends within proposed recommendations and solutions.

Analyzed complex energy industry data to identify value added solutions for customers to drive sales.

JANELLE BUTLER PAGE 2

Radio One, Baltimore, MD 2010-2017

Largest urban-oriented, multi-media radio broadcasting company in the United States

Account Executive

Established over 215 new accounts and managed a network of 385 accounts.

Analyzed sales and current trends to identify growth opportunities to create effective media advertisement packages for all accounts.

Collaborated with all clients to create exclusive advertisements and live corporate events to maintain and excel the client’s and Radio One’s brand image.

Prevented the loss of numerous high revenue accounts by providing value added features to marketing packages.

Awarded the Peer Recognition Award in both March and August 2012.

Argus, LLC, Baltimore, MD 2009-2010

Premier Restaurant/Nightclub Entertainment for the Baltimore Harbor

General Manager

Maintained gross profit at 53% and increased sales volume by 77%.

Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.

Handled weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food and beverages. Serves as clients' primary contact in planning catered events, including developing menus, transportation service, procuring of rentals, and staffing.

Effectively lead and motivated a staff of 35 employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.

Controlled fiscal aspects of business operations and met financial goals.

Yellow Book, Baltimore, MD 2007-2010

National leader of customized small business marketing solutions

Account Executive-Outside Sales

Established over 140 new accounts and managed a network of 300 accounts.

Prospected for new business by identifying and qualifying leads generated from cold-calling, networking, marketing, referrals and lead databases.

Serviced clients and expanded business by understanding clients’ changing needs and making appropriate media recommendations to strengthen your client’s marketplace presence.

Used interactive state of the art presentation tools to educate and sell, based upon the prospective clients’ needs and goals.

Increased proficiency in sales strategies, by preparing oral and written proposals resulting in significant revenues.

EDUCATION

Morgan State University, Baltimore, MD, Bachelor of Science, Finance

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