Data Entry Sales Associate
Resume:
AMANDA
WARD
**********@*****.***
Lockeford, CA 95237
Service-focused individual bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. PROFESSIONAL SUMMARY
IHSS In Home Support Services - Home Care Provider Valley Springs, CA • 11/2021 - Current
Watch Resources - Caregiver, Special Needs
San Andreas, CA • 02/2021 - 11/2021
Mike's Mobile inc - CSR
02/2019 - 11/2019
WORK HISTORY
Assisted clients with daily living needs to maintain self-esteem and general wellness.
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• Assisted patients with self-administered medications. Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
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Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
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Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
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Recognized and reported abnormalities or changes in patients' health status to case manager.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered constant flow of customer calls and emails with minimal wait times.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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• Recommended products to customers, thoroughly explaining details. Communicated with vendors regarding backorder availability, future inventory and special orders.
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Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or
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SKILLS
• First Aid and CPR certified.
• Data Entry and Maintenance
• High-Volume Environments
• Good Listening Skills
POS Systems and Ordering
Platforms
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• Upbeat and Positive Personality
• Till Counting
Responding to Difficult
Customers
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• Issue Identification
• Customer Account Management
• Efficient and Detail-Oriented
• Issue and Complaint Resolution
• Computer Proficiency
• Livechat Messaging
Lodi High School
Lodi, CA • 2009
High school diploma
EDUCATION
CPR and First aid certified
CERTIFICATIONS
Haynes Board And Care - Cook
Lodi, CA • 09/2018 - 02/2019
Bartender
11/2016 - 09/2018
Dollar General - Lead Sales Associate
09/2015 - 10/2016
Merry Maids
09/2014 - 04/2015
House cleaning
02/2012 - 09/2014
Subway
05/2010 - 02/2012
IHSS In Home Support Services - Home Support
01/2008 - 01/2010
concerns.
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