Sitha Em

San Jose, CA

adtw9l@r.postjobfree.com

+1-408-***-****

● To obtain a position that will enable me to use my strong organizational skills and ability to work well with people.

Authorized to work in the US for any employer

Work Experience

Operations Administrator

Leanteq, LLC - Milpitas, CA

October 2022 to Present

1. HR

• organize and manage onboarding of new employees

• collect documents for employee file

• distribute standard documents

• schedule meetings

• manage checklist

• allocate lockers and other company property

• monitor and manage timecard platform

• support recruiting, post and monitor job listings

• manage key lists, company property lists

• organize space and act as host for visiting Taiwan employees

• add employees to QT9

• add and remove employees from server access list, monitor access list

• administer and manage training records

• set up and monitor training computers and cubicles

• manage seating chart, name plates, etc

• maintain business cards

• liaise with Concentra Urgent Care, monitor workers comp claims 1. Vendor Management

• monitor and update Sine

• monitor and update Descartes

• liaise with BC Networks for compute setup and support

• liaise with Wiline for phone service and set up

• manage phone system, extensions, phone list

• liaise with Sonitrol for fire safety and access systems

• liaise with Leo for janitorial services

• liaise with landlord management company for exterior upkeep

• as needed work with other general vendors about internal and external facility upkeep (eg plumbers, roofing company, etc)

1. Quality Support

• collect and distribute monthly housekeeping calendar

• support Rachel in tracking quality system action follow up

• non-technical document updates, loading and management

• generate monthly PM and calibration reports

• keep forms updated and available for staff

• collect and store weekly facility checklist

1. General Operations Support

• manage and generate monthly operations review powerpoint

• manage and generate monthly KPI tracking

• oversee office and garden area tidiness and improvements

• misc special project support as needed

• trained as backup on Macola as needed

Special Project Lead

ALOM Technologies - Fremont, CA

June 2022 to August 2022

• Communicates with Client on a daily basis.

• Making sure all orders received each day gets shipped out at the end of the day.

• Provide accuracy with all documents and materials before it goes out.

• Pack and PGI orders into SAP.

• Generate Packing lists and Commercial Invoices.

• Making sure all labels are properly labeled on boxes and pallets.

• Manage and prepare accurate labels and BOL for each shipment as required by each carrier and or client.

• Plan, organize and prioritize orders based on ship method and carrier schedules.

• Prepare freight bills, air bills and other shipping related documents.

• Manage and control all carrier schedules on timely manners.

• Pick materials according to MT, packing slip and other documents.

• Perform cycle counts according to procedures and instructions.

• Perform transactions in shipping/warehouse and ERP systems as required.

• Establish processes and monitor daily goals for accuracy and efficiency.

• Maintain overall facility cleanliness and safety awareness. Shipping Lead

Azazie, Inc. - Milpitas, CA

September 2021 to May 2022

• Filling out the attendance sheet and marking down employee absences (Daily)

• Updating the Warehouse Requests to let the team know which date we're processing (Daily)

• Approving Temp Timesheets (Weekly)

• Task assignment and Responsibilities (Daily)

• Warehouse Requests and Reshipping (Daily)

• Warehouse Supplies Inventory Check (Daily)

• Receiving Shipments from DHL/Packaging Vendors (Daily)

• Moving Packaging supplies pallets across the warehouse (Miscellaneous)

• Rearranging Packaging supplies pallets to correctly assigned locations (Miscellaneous)

• Reordering supplies from China Team, check status of those shipments (Miscellaneous)

• Reordering supplies from Amazon so that warehouse does not run out-of-stock (Miscellaneous)

• Moving returns pallets to the correctly assigned warehouse locations so that they are processed in the order in which they were received. (Daily)

• Looking for Missing/Incorrect dress orders (Daily)

• Creating Tickets for missing/incorrect dress orders so that customers can receive their refunds (Daily)

• Lending off missing dresses so that there are no inventory discrepancies. (daily)

• Assuring that all the rush swatches are shipped out so that customers paying for expedited shipping receive their orders on time (Daily)

• Clearing sample queue in order to fulfill 72-hour shipping promise (Daily)

• Filling out the Performance and Backlog sheets to measure warehouse efficiency and performance

(Daily)

• Ensuring all Special Projects are completed before the deadline. Eg. Scanning all the SOD’s/Donation Dresses (Miscellaneous)

• Making sure all the PDA’s are in working condition, and if not, fixing the issues. (Daily)

• Fixing ERP issues, and contacting China Team if required. (Daily)

• Training new employees on how to perform daily operational tasks including Picking, Packing, Returns, etc. (Miscellaneous)

• Enforcing and ensuring that all the rules and regulations for the Warehouse are being followed by the entire team, and communicating with the team in case they’re not. (Daily)

• Helping all the employees with questions/doubts to make sure they are not stuck on a problem for too long. (Daily)

• Entering swatches in the system whenever they’re received and having them shelved so that there is no discrepancy between physical inventory and virtual inventory. (Miscellaneous).

• Working across cross-functional teams in order to fulfill special requests, eg. LA Design Team, CS Team, etc. to ensure inventory has been received/sent. (Miscellaneous)

• Attending the Weekly Leads Meeting to address specific issues, give updates, and suggest improvements to increase warehouse efficiency and increase fulfillment rate. (Weekly)

• Addressing employee concerns, bringing it to Upper Management to see if Employee satisfaction can be improved. (Daily)

• Ensuring employees have ordered their weekly lunch, and helping them with it in case they haven’t.

(Weekly)

• Fixing and maintaining broken racks, reporting broken racks, and ordering new ones if we're running out. (Daily)

• Helping fix/reassign RQ dresses (currently backlogged to almost 600 - 800 dresses. (Daily)

• Calling logistic couriers (FedEx/DHL) to check on orders/shipments that are stuck, and also to pick up Express Couriers. (Daily)

• Making sure that the Bale is ready/run when it is full so that the next shift does not run into problems.

(Daily)

Shipping Assistant

Azazie, Inc. - Milpitas, CA

September 2018 to July 2021

Shipping and Receiving merchandise from and to customers through an ERP system. Quality checks on items and communicate with customer service department through Slack to maintain a more efficient way to resolve issues. Create tickets for missing items using Zendesk. Filling in for the lead and help managed the warehouse with daily operations.

Manager

McDonald's - Milpitas, CA

January 2016 to May 2018

Cashier/Customer Service

House Of Bagels - Santa Clara, CA

January 2015 to October 2016

Volunteer

the Martin Luther King Jr. Library - San Jose, CA

January 2013 to December 2014

• Volunteer as a Receptionist in downtown San Jose 2014-2015

(made sure people signed in and be at the right place) Education

Psychology

Mission College - Santa Clara, CA

2015 to Present

San Jose

Independence High School - San Jose, CA

2011 to 2015

Skills

• English

• Fluent speaking in khmer

• Shipping & receiving

• Packaging

• Order Picking

• Logistics

• Load & Unload

• Warehouse Experience

• Zendesk

• Pallet Jack

• Warehouse Management

• ERP Systems

• SAP

• Project Leadership

Assessments

Basic attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Conscientiousness — Familiar

July 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar

Spreadsheets with Microsoft Excel — Familiar

July 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Basic attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Workplace safety — Familiar

July 2021

Using safe practices at work

Full results: Familiar

Warehouse shift leader — Familiar

April 2022

Supervising warehouse staff and maintaining safety and security standards Full results: Familiar

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Completed

July 2021

Level of motivation and discipline applied toward work Full results: Completed

Scheduling — Proficient

May 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Warehouse safety — Highly Proficient

April 2022

Using safe practices in a warehouse setting

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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