Front Desk Customer Service

Megan Furlong

**** **** **** ***** *., Lake Elmo MN 55042

715-***-****, adtw9e@r.postjobfree.com

Summary

I am an administraHve/front desk associate with more than 5 years of experience and 10 years of customer service. I am efficient, adapt quickly, and have a great work ethic as well as being a team player. I can anHcipate clients and co-workers needs while staying true with the company’s core values.

Experience

Sylvester Cancer Center

Administra*ve Assistant/Surgical Scheduler December 2021-September 2022

• Performed administraHve duHes including keeping employee files updated with the most up to date licenses and cerHficates, maintaining and submiXng payroll using KRONOS system, and filing out and submiXng various reports.

• Maintained recepHon area by welcoming paHents and their families, ensuring all of their paperwork was in order and kept families updated throughout paHents procedures.

• Co-ordinated with Doctors and their offices to schedule all surgeries and procedures and made sure that each days schedule ran smoothly.

Perry’s Steakhouse

Administra*ve Assistant/Hostess August 2019-July 2021

• Processed invoices, filed paperwork, kept open communicaHon with corporate about purchases. Onboarded new employees, making sure all proper paperwork was filled out and completed.

• Answered all phone calls and assisted guests with needs including scheduling reservaHons, transferring calls to the correct associates, guest complaints, large party reservaHons and answering any other general quesHons.

• Managed the front desk area and trained new employees to the corporate standard. Coconut Grove Ballet

Administra*ve Assistant July 2018-June 2019

• Maintained and updated social media networks for the studio (ie. Instagram, Facebook, etc.)

• Welcomed students and parents upon arrival while keeping the lobby calm and organized

• Answered phones, handled all payments, enrolled all students in the correct classes and performed addiHonal administraHve work.

• Provided teachers and studio owners support in daily acHviHes to make sure the studio ran as efficiently as possible.

Massage Envy

Front Desk/ Recep*onist December 2017-April 2018

• Welcomed and greeted guests while maintaining a calm and peaceful environment

• Answered the phones, made appointments, and performed addiHonal administraHve work

• Offered customer service to unhappy guests and resolved issues in a friendly and professional manner

• Provided therapists and staff with everything necessary to ensure each day operated efficiently JCP Portrait Studio

Assistant Manager September 2016 November 2018

• Managed the studio operaHons and trained/managed more than 15 employees

• Organized schedules for all employees and planned seasonal team meeHngs

• Photographed clients and sold photo packages available for purchase EducaHon: Hill-Murray High School - 2012

Century College - 2014-2016

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