Rodrique Josias

062******* adtw8g@r.postjobfree.com Cape Town, South Africa 7941

PROFESSIONAL SUMMARY

Experienced Debtors / Creditors Clerk with over 14 years of experience in various campaigns. I have an excellent reputation for resolving problems and improving customer satisfaction.

WORK HISTORY

August 2020 - December 2020

Invoice Clerk, Nubian Wine Selections, Cape Town, ZA

• Received and processed stock into inventory management system.

• Participated in continuous improvement by generating suggestions, engaging in

• problem-solving activities to support teamwork.

• Prepared and mailed invoices to customers, processed payments and documented

• account updates.

• Executed billing tasks and recorded information in company databases.

• Handled account payments and provided information regarding outstanding balances. February 2020 - August 2020

Graphic Designer, Nubian Wine Selections, Cape Town, ZA

• Developed creative design for marketing packages, including print materials,

• brochures, banners and signs.

• Contributed design ideas in early planning stages with customers and project

• managers.

• Applied knowledge of production to create high-quality images. March 2019 - December 2019

Driver, So Fresh Laundry, Cape Town, ZA

• Maintained accurate logs of all deliveries.

• Delivered employees and materials to job sites.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Obtained customer signatures to complete and process all invoices.

• Updated personal logs and business tracking documents accurately and according to

• schedule requirements.

• Coordinated efficient routes to avoid delays and optimize schedules.

• Delivered goods and products to customer on time and in excellent condition.

• Assisted passengers with entering and exiting vehicles safely and securely stowed

• baggage to minimize damage risk.

August 2016 - July 2017

Debtors /Contributions Clerk, Medscheme, Cape Town, South Africa January 2010 - July 2016

Debtors' Clerk, Liberty Health, Cape Town, South Africa

• Reconciled past due accounts achieving 75% reduction in outstanding invoices.

• Managed invoicing and payment processing operations.

• Monitored outstanding invoices and performed collections duties.

• Collected data to complete detailed financial reports for stakeholders and

• management.

• Created improved filing system to maintain secure client data.

• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.

• Executed billing tasks and recorded information in company databases.

• Processed payment via telephone and in person with focus on accuracy and efficiency.

• Handled account payments and provided information regarding outstanding balances.

• Downloading transaction files and account balances reports, converting to readable format and importing into the daily bank reconciliation file.

• Updating the bank reconciliation file for bank transactions provided by the partner bank.

• Grouping individual transactions based on similar transaction types and batching to make compatible to journals posted.

• Reconciling batch transactions sourced from the transaction file report against the bank statements, keeping track of variances (separating between permanent variances and timing variances).

• Identifying journals not posted or incorrectly posted by the partner bank and investigating through the appropriate channels.

• Reconciling daily clearing transactions from Suspense accounts to Pool accounts

• Tracking journals which have not yet posted.

• Reconciled past due accounts achieving 75% reduction in outstanding invoices.

• Managed invoicing and payment processing operations.

• Monitored outstanding invoices and performed collections duties.

• Collected data to complete detailed financial reports for stakeholders and

• management.

• Created improved filing system to maintain secure client data.

• Developed rapport with clients and vendors to cultivate loyalty and satisfaction.

• Executed billing tasks and recorded information in company databases.

• Processed payment via telephone and in person with focus on accuracy and efficiency.

• Handled account payments and provided information regarding outstanding balances.

• Downloading transaction files and account balances reports, converting to readable format and importing into the daily bank reconciliation file.

• Updating the bank reconciliation file for bank transactions provided by the partner bank.

• Grouping individual transactions based on similar transaction types and batching to make compatible to journals posted.

• Reconciling batch transactions sourced from the transaction file report against the bank statements, keeping track of variances (separating between permanent variances and timing variances).

• Identifying journals not posted or incorrectly posted by the partner bank and investigating through the appropriate channels.

• Reconciling daily clearing transactions from Suspense accounts to Pool accounts

• Tracking journals which have not yet posted.

November 2006 - December 2009

Collections Clerk, Direct Axis, Cape Town, South Africa

• Trained new team members on scripts, company services and performance strategies

• and provided mentoring.

• Maintained high volume of calls to meet demands of busy group.

• Used skip tracing and other techniques to locate debtors.

• Worked in call center environment handling manual and automatically dialed

• outbound calls.

• Used scripted conversation prompts to convey current account information and obtain

• payments.

• Set up drafts and processed immediate payments after conducting thorough research

• and analysis of account.

March 2003 - November 2006

Collections Clerk, NCO Financial Services, London, United Kingdom

• Trained new team members on scripts, company services and performance strategies

• and provided mentoring.

• Maintained high volume of calls to meet demands of busy group.

• Used skip tracing and other techniques to locate debtors.

• Worked in call center environment handling manual and automatically dialed

• outbound calls.

• Used scripted conversation prompts to convey current account information and obtain

• payments.

• Set up drafts and processed immediate payments after conducting thorough research

• and analysis of account.

• Monitored accounts for compliance with established payment plans and flagged those

• in violation.

• Managed efficient cash flow reporting, posted cash receipts and analyzed

• chargebacks, independently addressing and resolving issues.

• Compiled and analyzed data for review by senior management of loan loss reports to

• measure portfolio performance.

• Handled high volume of in-bound calls pertaining to reconciliation of delinquent

• accounts.

• Contacted clients with past due accounts to formulate payment plans and discuss

• restructuring options.

Sage Pastel Training - 0508/2020

KT Hansen Consultancy Training - 04/08/2008

CERTIFICATIONS

EDUCATION

November 1999

Associate Of Arts, Graphic Design

Cape College, Cape Town

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