Tamia Cooper

Highly motivated and progress-focused customer Service Representative

Washington, DC 20011

adtw7b@r.postjobfree.com

+1-202-***-****

• Customer-focused and high-energy team member with experience in customer relationship management, conflict resolution, safety protocol, regulatory compliance, and time management.

• Detail-oriented leadership with excellent communication and computer skills, as well as a track record of exceeding operational goals by executing maintenance program proficiency.

• Persuasive, self-motivated leader with experience expanding network connections, persuadingly introducing products, educating clients, implementing pricing strategies, developing territories, and uncovering customer needs to deliver solutions

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dietary Aide

Unique Rehabilitation and Health Center - Washington, DC May 2021 to Present

• Kept track of training sessions and kept track of each client's package rates.

• Monthly revenue, service, and customer satisfaction goals were all met.

• Quickly distributed food to the wait staff in order to provide excellent customer service.

• Kept track of all company inventory by monitoring multiple databases.

• Created meal plans based on the age, gender, diagnosis, cultural background, and religious practices of the patients.

• Provided in-depth information on various nutritional care options to maximize options and paths to better health

• Met with doctors on a regular basis to discuss patients' health concerns and weight-loss strategies.

• Assist in the preparation of food.

• Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.

Customer Service Representative/Sales Associate

Burlington - Washington, DC

October 2020 to April 2021

• Used a consultative sales approach to understand customer needs and make relevant recommendations.

• Provided service to store customers

• Provided a superior customer experience in order to build a loyal customer base.

• Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

• Gathered customer feedback and made process changes in order to exceed customer satisfaction goals.

• Dealt with a wide range of customer service, operational, and administrative tasks every day.

• Kept an eye on things.

• Responsible for resolving customer issues and making recommendations.

• Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints.

• Communicate with various departments within the company.

• Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution

• Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken.

• Provided primary customer support to internal and external customers in a fast-paced environment.

• Gathered customer feedback and made recommendations to management

• Interact with clients to determine their needs and provide an exceptional shopping experience, receiving positive feedback from management on my communication and clien

Hostess/Waitress

Shake Shack - Washington, DC

August 2019 to November 2019

• Kept the hostess station clean, organized, and presentable for all customers.

• Maintained customer satisfaction with timely table check-ins to assess drink or other needs

• Kept an eye on guests for signs of intoxication and immediately alerted management

• Was frequently complimented by customers for going above and beyond my normal responsibilities.

• Managed food resources, memorized orders, and wrote patrons food orders on sups in a Number - seat restaurant.

• Kept up with menu changes so that could provide current and accurate information

• Engaged in friendly conversation with guests in order to establish rapport and encourage sales

• Addressed guest concerns and issues. takine steps to resolve issues and boost customer satisfaction

Customer Service Representative

Giant Food - Bethesda, MD

March 2019 to July 2019

• Entered data into system, including payments, account information, and call logs.

• Was in charge of both cash and credit card transactions.

• In charge of store displays.

• Returns and defective products are my responsibility.

• Looked for signs of fraud in purchases.

• Improved customer retention and loyalty.

• Trained employees in all aspects of their jobs, including how to use the register, merchandising, and customer service.

• Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

• Helped customers by answering their questions and completing their requests.

• Educated customers about promotions to increase sales

• Was in charge of receiving and processing customer payments

• Kept an eye on self-checkout systems and offered assistance or intervention

Education

High School Diploma in General Studies

Theodore Roosevelt Senior High School - Washington, DC August 2014 to July 2018

Skills

• Customer Relationship Management

• Leadership (5 years)

• Data entry (3 years)

• Extremely Organized (5 years)

• Strong Verbal Communication (5 years)

• Self-Motivated (5 years)

• Multi-tasking Skills

• Hospitality

• Filing

• Windows

Languages

• English - Fluent

Certifications and Licenses

CPR/AED

May 2021 to May 2023

This certification is to show I have demonstred proficiency by successfully passing the Examination in accordance with the Terms and Conditions of National CPR Foundation (NCPRF). Valid For 2 years Additional Information

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Please accept this cover letter as an expression of my interest . 1. I am highly motivated and progress-focused customer Service Representative with a long standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable

2. Throughout the course of my career, I have perfected my sales and customer service abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. 3. In my previous role,I contributed communication, problem-solving, and inbound call handling toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong customer Service talents.

4. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.

Please take a moment to review my resume and credentials. I would greatly appreciate the opportunity to speak with you

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