Data Entry Customer Service
Resume:
MINDY FARRIS
Columbia, TN *****
**********************@***********.***
Quick learning, Problem solver with great attention to detail. With over 20 years experience in Accounting,
Payroll, Business to Business Credit and Collection Management, QuickBooks Proficient, Account Management,Customer Service,Sales,Marketing and Office Management. Self motivation, organizational, communication skills
Credit and Collections Analyst and Management, Billing,Rendition Billing, Invoice Disbursement, Specialty Billing with several Transportation Management Systems (TMS), Payment Systems, i.e. CASS, Settlements, Comdata procedures.Office Management, Employee Management (Approx. 12-15 employees on my team), Sales-Account
Management, Customer Service, Office and Company Budgeting, Scheduling and Executing day to day work orders.
Successful ideas in advertising and Marketing projects for new business endeavors to build clientele.Proficient in
Microsoft Word, Excel, Intuit QuickBooks,10 Key, APS, AS400. Human Resources, Employee Benefits, New Hires,
Separations, Reprimands, and Employee Evaluations general office duties. Work Experience
Owner-Contractor-Project Manager
Ole South Paint & Design - Columbia Tn
April 2017 to Present
Owner and Project Manager of my home renovation business. Site work- I oversee the projects, hands on most sites. I ensure the projects are completed by the projected date Oversee the employees attendance, performance and evaluations. Delegate job responsibilities and above all else make sure the customers are satisfied with the work that has been performed.
Grading Operator, Equipment- Skid Steer, Front Loader, Mini Ex, Off Road Dump Truck, and Roadway Dump
Truck.
Master Painter and Finishing work, All punch out projects,Electrical,Tile, Flooring and Running trim. Administrative-I oversee all accounts payable, receivable, payroll,and scheduling of projects. Quickbooks online.
Credit and Collection Manager
Alley-Cassetty Brick and Stone - Nashville, TN
January 2022 to December 2022
Construction based business. Anayalze Business to Business Credit along with individual and corporate credit.
Determine extending credit and limits.
Manage collections on accounts outstanding.
This position I can explain more in detail in person. There are several various job duties with in this Position.
Credit Analyst, Accounts Receivable/Collections
Tennessee Steel Haulers - Nashville,TN
February 2015 to June 2016
Job Description:
Managed accounts receivables in a very fast paced environment. I covered the Southeastern Region totaling over
$5-$10 Million and all Accounts under $10,000.00 totaling approximately $2 Million in revenue, Provided Customer
Service to all of the accounts, Specialty Billing Requirements, Analyzing and providing solutions to problem accounts. Managed the accounts receivable of diversified customers for the Tennessee Steel Haulers business unit.
Building effective customer relationships and collaborate with internal and external business partners to minimize the collection process. Analyzing and prioritizing a must! Embraced change as often as possible so that I was cross trained in several different departments, or job duties. Offered several new and still in place collection & billing processes.
TSH CONTINUED…
Skills include: the ability to evaluate and make credit decisions on customer orders based on account performance and other credit related data for credit lines of $500- $150,000 and up. Knowledge of
“contracts” as well as the ability to understand and follow bond and lien laws per state statute. Knowledge of FMCSA Rules and Regulations, and Liability Insurance. Investigate, research, and resolve of unapplied cash and open credits. Cross Trained in
Rendition Billing, and Cash Receipts process. Prepare month end A/R performance reports. Excellent verbal and written communication skills. Solid computer skills, Extremely Proficient in Word, Excel,
QuickBooks and Google Sheets.
Excellent communication with Agents, Dispatchers, Drivers and Affiliate Brokers I have knowledge of rates, lanes, Figuring Fuel Rates, Figuring the rates with weight VS. per mile in certain circumstances. Confirmations,Revised Confirmations.Driver/Carrier Rates for Detention and other Accessorial Charges. Settlement payments and commissions to agents through the Comdata process. The Tennessee Steel Haulers is a Trucking
Company and a Broker. I am familiar with a load board and an individual load from start to finish. Although I was only at this position a little over a year I loved the work I performed each day. I had to be a self trainer being that there was none when I started so my analytical skills and researching loads I taught myself most every aspect of the business. Although I still would like to learn more and continue my work in this field if at all possible. I also have contacts that I built a great rapport with. I left TSH to become a Dispatch Agent working from home for TSH through EXP Logistics, the owner of the company fell ill and had to be hospitalized. He lived in Michigan so my training was done via conference call, email,etc. He ended up having to retire.
Collection Skills & Responsibilities:
· Processing and verification necessary to ensure accurate and timely payment of all invoices
· Managing all the states in the North & South Eastern Region of delinquent accounts for the purpose of collecting past-due balances
· Compile customer payment histories by creating historical financial spreadsheets using Excel and Google Sheets, for customers and analyzing trends from those spreadsheets
· Evaluate quality of accounts receivables of all States in the North & South Eastern Region
· Investigate fraud cases and possible legal action and collection for delinquent bills.
· Review collection reports to ascertain status of collections and balances outstanding to evaluate effectiveness of current collection policies and procedures.
· Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
● Submit delinquent accounts to an attorney or outside agency for collection.
● Promissory Notes
● Process of filing on a company's bond for payment. Credit Skills & Responsibilities:
· Evaluate credit and approve contracts of potential new customers
· Prepares credit reports based on customer strengths and weaknesses
· Assesses credit practices and recommends changes in procedures and policies.
· Responsible for investigating and verifying financial status and reputation of prospective customers applying for
TSH Continued... credit, preparing documents to substantiate findings, and recommending rejection or approval of applications.
· Assess credit practices and recommends changes in procedures and policies.
· Responsible for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications.
· Establish credit limitations on customer accounts and reevaluating those accounts to raise credit limits.
· Strong customer service
Office Manager
PVC Fabricating,. - Columbia, TN
January 2005 to December 2009
● Created all client account information and all invoices from work orders using QuickBooks and later evolving into the Great Plains software where I utilized setting up vendor cards, payables,invoices and checks using the accrual method for both of the softwares.
● Made sure invoices to clients were created accurately and delivered in a timely manner to ensure that myl receivables were no more than 30-45 days out.
● Client follow up to ensure invoices were received with no discrepancies.
● Managed all client accounts, to ensure there were no disputes with cost of jobs, revised invoices if needed, collection of past due payments and approved payment arrangements.
● Created spreadsheets using Excel for all aging accounts.
● Ensured bulk payments were applied to the correct invoices and jobs.
● Prepared all bills for sales and services rendered.
● Recorded all invoices by general ledger and accrual accounting methods using Great Plains.
● Prepared bank deposits cash and check, which include totaling, recording amounts, deposit slips, bundling funds and deposit slips. Made deposits at the bank.
● Reconciled General Ledger to ensure that all income and expenses were accounted for and properly posted.
Researched any discrepancies by checking invoices, receipts, and deposit records.
● Generated monthly, quarterly and annual financial statements with detailed reports and unpaid invoices for Profit and Loss reporting.
● Oversee and processed all on time bill payment.
● Received, verified and recorded all incoming expense invoices and bills using the accrual method.
● Entered all invoices into QuickBooks/Great Plains for on time payment, generated checks and had signed for payment.
● Detected and resolved cash flow issues by generating AP Reports, Expense Reports, Profit and Loss reports.
● Reconcile vendor statements and payables accounts.
● Helped company increase sales by adding in items that should have previously been in estimate prices so that increased the profit of each job greatly within the first month.
● Designed a company budget.
● Approved expense reports to ensure all documentation supports the payment. Payroll and Benefits Coordination
● Payroll and Benefits for up to 20 employees
● All coordination of employee benefits such as Health, Dental, Vision, Life and 401K.
● Interviewing and choosing all first screening of new hires.
● Input and kept a record of all employees; Job performance, employee evaluations, new hire terminations, mandatory and voluntary deductions, and pay adjustments.
● Input time and calculated all deductions for each employee on a weekly basis.
● Resolved any time, pay or deduction discrepancies.
● Recording and reconciling all payroll expense including creating spreadsheets with Excel to verify accuracy and cooperating into company financial reports and statements.
● Ensured that all wages are paid and all deductions are properly withheld from employee paychecks.
● Payment reporting and maintenance of employees and employer taxes.
● Accurate financial recording.
● Human Resource duties including, employee leave, benefits and compliance with federal, state and local laws.
● Established and maintained payroll policy.
● Created company handbook.
● Workers Compensation
● Risk Management.
Payroll Specialist
JRN INC. - Columbia, TN
May 2003 to December 2005
● Weekly Payroll Processing for up to 80 KFC stores with approximately 20 30 employees per store using the Great
Plains Software accrual method. Previously utilized Peachtree.
● Voluntary deduction
● Mandatory and court ordered deductions
● Input and kept a record of all employees; new hire, terminations, mandatory and voluntary deductions, and pay adjustments.
● Input time and calculated all deductions for each employee on a weekly basis.
● Resolved any time, pay or deduction discrepancies.
● Recording and reconciling all payroll expense including creating spreadsheets with Excel to verify accuracy and cooperating into company financial reports and statements.
● Ensured that all wages are paid and all deductions are properly withheld from employee paychecks.
● Created spreadsheets using Excel for accuracy and to keep a total of all deductions.
● W 2 Processing
● Filing using scanning hardware.
Accounts Receivable Specialist
PCA SOUTHEAST (Staffmark) - Columbia, TN
January 2003 to May 2005
● Medical Billing
● Collections
● Reading of EOB’s
● Posting Payments
● Balancing Bank Statements
● Reconcile and generate financial statements
● Patient Services
● Data Entry
● Temporary job with no advancement
Human Resource Assistant
AMERICAN BANKNOTE - Columbia, TN
June 2002 to January 2003
● Payroll (AS400 SYSTEM) Over 100 Employees
● New Hires / Terminations
● Employee Benefits
● Promotions and Employee Evaluations
● Spreadsheets using Excel for accuracy and weekly reporting
● Transfers
● Employee Relations
Education
TENNESSEE CAREER INSTITUTE
2007
Spring Hill High School
1993
Bachelors Degree in Business Administration
South College
Skills
• Credit and Collections Analyst and Management, Billing,Rendition Billing, Invoice Disbursement, Specialty Billing
with several Transportation Management Systems (TMS), Payment Systems, i.e. CASS, Settlements, Comdata
procedures.Office Management, Employee Management (Approx. 12-15 employees on my team), Sales-Account
Management, Customer Service, Office and Company Budgeting, Scheduling and Executing day to day work orders.
Successful ideas in advertising and Marketing projects for new business endeavors to build clientele.Proficient in
Microsoft Word, Excel, Intuit QuickBooks,10 Key, APS, AS400. Human Resources, Employee Benefits, New Hires,
Separations, Reprimands, and Employee Evaluations general office duties.
Contact this candidate