Customer Service Assistant

BRITNEY TANNER

Corona, CA ***** 909-***-**** adtw61@r.postjobfree.com

PROFESSIONAL SUMMARY

A communication expert with 10 years of experience in verbal and written communication. I also have 10 years of experience in customer service and sales in a highly interactive and fast-paced environment. I have a passion for serving others far beyond what is expected of me while taking on new challenges and overcoming obstacles.

I have the ability to multi-task, am organized, and work in a fast-paced environment. I excel in writing, editing and proofreading. I was considered a top writer in my last position by producing weekly written pieces that motivated and fostered employee engagement. I have a clear, concise, and visual writing style while using descriptive words. Excellent telephone skills and time management skills. Experience in onboarding, training, coaching, and role-playing with last 5 employees with a job retention ratio of 100 percent over the last 2 years. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. Hardworking customer service representative communicating with all types of customers and concerns. Trained in project and time management. Implemented 10 new policies and procedures over the last year. Proven multitasking while being proactive and proficient. Solid team player with outgoing and positive demeanor and proven skills in building rapport during each interaction by having customers request me as their server. Highly motivated and self-efficient. Specialize in quality, speed, and process optimization. Articulate, energetic, and results oriented with exemplary passion for developing relationships and cultivating positive partnerships. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in MS Office applications, ADP Workforce, and Workday.

EDUCATIONAL BACKGROUND

University of Cal Poly Pomona

Bachelors of Science in Communications, June 2018

Emphasis in Public Relations

Cal Poly Pomona, Vice President of Operations for Com Day in May 2018

Strong organization skills by hosting the most successful Communications Department event which entailed 700 students and well known speakers

Booked 6 rooms which hosted 15 speakers, set appointments, helped create an Event Brite, organized rooms, set- up parking arrangements for speakers to provide easy and convenient access

Event set-up, breakfast and lunch, and presented awards

High level of experience with presentations

Demonstrated ability to prioritize workload and to follow through with an organized plan of execution

PROFESSIONAL EXPERIENCE

NDC Technologies: Global Human Resource Coordinator June 2021-January 2022

I was the only the only Global Human Resource Coordinator for the department. I was responsible for benefits, 401ks, pensions, creating procedures

I wrote several writing pieces on a weekly basis including: writing procedures, FAQs, informative and creative writing pieces,

I edited and proofread on a weekly basis for fellow employee’s work, including VPs on the board

Created weekly written and visual content for management and senior level employees

Provided support to employees who have any questions regarding benefits, 401ks, pensions, worker’s compensation, pay, time and attendance, policies and procedures

Built relationships with new employees and provided support throughout the onboarding process

Conducted research for various topics to educate employees on management, leadership, and more

Ran reports, and worked with finance to assist with payroll

Developed great organization skills to ensure every facet of the HR department runs smoothly

Met time sensitive deadlines with pertinent information

Handled over 300 employees sensitive information such as bank account information, social security numbers, and addresses with respect and trustworthiness

La Villa Restaurant Server June 2013-Current

I am recognized as a supervisor with responsibilities of opening, closing, training, coaching, and mentoring current and new employees.

Provide exquisite customer service by greeting customers by name, creating a friendly environment, active listening, and memorizing food orders.

Maintains high standard of customer service during high- volume, fast-paced operations

Built loyal clientele through strong interpersonal communication

Maintain customer satisfaction with timely table check-ins to access food and beverage needs

Kept server areas clean and stocked during service hours to increase efficiency while working tables

Achieved monthly sales goals by using successful strategies to promote specials, desserts, and alcoholic beverages.

Maintained customer satisfaction by clarifying questions about orders and specialty items.

Transparent with different department

Ability to work in a fast paced environment

24 Hour Fitness: Sales October 2012-2013

I was awarded the top sales woman of the year, and offered a management position

Provided value to ensure sales, met monthly quotas, high amounts of cold-calling daily to generate lead list

Engaged with customers to effectively build rapport and lasting relationships

Trained and developed new sales team associates in products, selling techniques, and company’s procedures

Provided positive first impression to welcome potential, new, and existing members

Results oriented and driven

Assistant Service Manager October 2011-2012

I was in charge of the service team, EFT collections, and memberships.

Managed over 300 accounts.

Managed customer service team of ten 10 employees.

Raised customer satisfaction by 33% by designing and implementing processes that reduced time to answer customer inquiries by 50%.

Handled customer complaints while positively contributing to our JD Power Scores.

Met with customers to discuss service needs to develop effective and practical solutions

Updated existing customers on new products, updated services and changes to accounts to maintain good rapport and increase sales.

Front Desk Representative September 2010-2011

I was awarded Team Member of the Month twice and promoted within 1 year

High level of inbound calls that were answered with a professional demeanor.

Provided excellent customer service by greeting each member by name.

Great problem-solving skills to diffuse situations and provide new solutions.

Greeted visitors and members upon arrival, offered assistance and asked questions to build rapport and retention.

Maintained financial responsibility by collecting deposits, fees, and payments

Answer multi-line phone systems to respond to inquiries and transfer calls to correct departments and personnel.

Promptly answered multi-line phone system and greeted callers enthusiastically.

Contact this candidate