Customer Service Social Media

Marjorie Espanola

669-***-**** San Jose, CA *****************@*****.***

B.A. Psychology Graduate. Previously employed at ServiceNow and Block @ Magnit. Able to adapt to the workplace, work with many kinds of people, and understand how people think based on my Psychology experience in university. Excited and willing to learn for the role! Education

San José State University, San Jose, CA

B.A. Psychology

Work Experience

Magnit at ServiceNow and Block @ Magnit, Remote San Jose — Associate Client Services Consultant

February 2022 - November 2022

Onboarded 20+ workers for client’s contingent workforce on the backend, conducted orientation for all new workers, averaging around 5-10 workers per week, either face-to-face or via phone. Supplied new workers with new hire orientation packets and guided each worker through the paperwork. Maintained accurate and complete Magnit's VMS software, Magnit VMS, records for all workers. Resolved in a timely manner all issues related to each worker, either at the request of the worker or that of his/her manager. Provided consistent and timely updates of problems and their resolution to the PM. Consistently exhibited friendly, professional customer service. MJ Staging, San Jose— Staging Manager

June 2021 - Present

Self-owned business, decorated and prepared a variety of homes from condos, apartments, townhouses, and multimillion-dollar houses before they were sold to the market for open house. Also have designed the advertising material for MJ Staging. Golden State Living, San Jose— Staging Assistant

June 2020 - August 2021

Decorated and prepared a variety of homes from condos, apartments, townhouses, and multimillion-dollar houses before they were sold to the market. Coldwell Banker, San Jose— Advertising

January 2019 - November 2020

Created flyers, postcards, designs, and other marketing materials for Mary Joy Espanola through Adobe Photoshop. Accompanied her to open houses; set up poster signs, greeted potential buyers, designed the house, gave surveys. Skills

Knowledgeable in Adobe Photoshop,

Proficient with MS Office Apps, Figma

Experience with SPSS (ANOVA, Data analysis, etc.)

Languages — English, Tagalog

Projects

Research Study on Academic Performance in Class Types- in PSYC 120, Fall 2021 Collaborated with peers to research the effects of the type of class on university students’ academic performance through survey research and calculating correlations such as the use of technology and social media use. Gathered a variety of students to partake in the survey. Able to format an academically accurate research paper using APA format. This research lasted 15 weeks.

Data Analysis Using SPSS — in STAT 115 Intermediate Statistics, Spring 2021 Extensive training in understanding and using SPSS to analyze data, either through ANOVA, T-Tests, Correlations and Regression. Able to understand and create conclusions and interpretations of results.

Sexual Harassment Awareness — in PSYC 170 IO Psychology, Spring 2021 Collaborated in an awareness presentation about sexual harassment in various types of workplaces, specialized in researching the history of sexual harassment as well as preventative solutions, designed the presentation outline and aesthetics.

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