Customer Service Representative

MARSHINA ANDERSON

Shreveport La 318-***-**** *********@*****.***

Objective: Seeking Remote position

Self motivated and goal oriented professional committed to a customer service position. Passed my state Property and Casualty state exam and successfully completed Louisiana Life pre-licensing course. Offer a 20-year track record demonstrating strong analytical and problem solving skills, computer proficiency, and the ability to follow through with projects to inception to completion. Highly adaptable to ever-changing circumstances and environments. Self starter and strong independent worker. Exceptionally well organized with a strong work ethic, and a willingness to work hard to achieve employer objectives. Possess strong conflict resolution and customer satisfaction. Will strive to continue my career with excellent customer satisfaction and improve the reputation of your company’s customer service department.

CORE QUALIFICATIONS

Highly proficient in social media

Time management

Collaboration

Digital communication

Strong work ethic

Adaptability

Organization

Self-starter

Proactive

Flexibility

Tech-savvy

Independent problem solver

Reliable

Disciplined

Advanced knowledge of Microsoft Office applications: Word, Excel, and PowerPoint

EDUCATION

Louisiana Tech University

Bachelor of Science, Chemical Engineering

May 2001, Ruston La.

EMPLOYMENT HISTORY

Teleperformance, USA

Customer Service Specialist (Feb 2022 – current)

Promptly responding to customer queries. Immediately escalating serious complaints or issues. Liaising with colleagues or managers to find the best solutions to customers’ issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Maintaining a polite, helpful, and professional manner at all times. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Familiarizing yourself with new products and services as they are introduced. Respecting client confidentiality at all times.

DOC Energy Services, Inc.

Laboratory Manager (Sept 2011-Oct 2020)

Directed a team of technicians. Provided job design, well support, and maintained personal relationships with customer base, while focusing on cost containment, efficiency, and profitability of operations.

Halliburton Energy Services, Inc.

Chemist (Dec 2005-Sept 2011)

* Conducted tests on fracturing and cement water, emulsions, scales, drilling mud, cement, and materials identification. Applied theories, principles and practices to the research and development of new and improved products, processes and procedures.

* Chemical hygiene officer

* Safety officer

Field engineer (Jan 2001-Dec 2006)

Provided job design, well support, and post job analysis interpretation to customers. Worked independently to provide work direction teams at the wellsites. Consulted with customers regarding equipment needs and specifications, including, but not limited to calibrations, troubleshooting, monitoring and data collection.

Duties included providing technical and operational expertise to external customers. Worked independently in pre-planning, design, job execution and post job analysis. Functioned as a communications link between customers and the solutions team. Assisted in providing work direction to others at well site.

Louisiana Tech University Chemical Engineering office (Aug 1999-May 2001)

Provided a variety of clerical duties, including assisting secretary in coordinating front-desk activities, distributing correspondence, maintaining logs, and redirecting incoming calls. Assisted students and university personnel.

CERTIFICATIONS

Pre-license Louisiana Life Insurance (Oct 2022) passed state licensing exam (Oct 2022)

Pre-license Property and Casualty Insurance (Feb 2022) passed state licensing exam (March 2022)

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