Service Representative Customer

Jonqavious Livingston

**** ****** ***** **, *******, GA. 30034

Cell Number: 404-***-**** E-Mail: ************@*****.*** Objective

To work as a Retail Associate at your establishment bringing extensive knowledge of providing tier one service with a mission to ensure recurring business and customers. Work Experience

Ingles 10/2018-04/2021 Customer Service Representattive 3701 Walt Stephens Rd, Stockbridge, GA 30281

● Report pricing discrepancies to the Scan Coordinator. Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons. Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.

● Responsible for being visible and actively greeting, engaging, and assisting customers. Ability to handle stressful situations. Process customer transaction disputes through the online system, accurately, and efficiently.

● initiates returns

● resolves customer issues or

● escalates complaints to management as appropriate. Chick-fil-A 01/2022-06/2022 - Customer Service Representative I worked with clients who have complaints, orders or require information about products/services purchased from the CFA organization.

(Remote Position)

● Answering questions about a company's products or services.

● Processing orders and transactions.

● Resolving issues and troubleshooting technical problems.

● Delivering information about a company's offerings.

● Providing proactive customer outreach.

● Handling customer complaints.

● Collecting and analyzing customer feedback.

Education

Martin Luther King Jr. High School, Lithonia, GA. 30038 Clark Atlanta University Atlanta, GA. 30314

GPA: 3.60

Honors and Awards

A/B Honor Roll, Well Rounded Student, Good Samaritan Individual Extracurricular Activities

v Environmental Club

v World Language Club

v SGA

Skills

v I am proficient in Microsoft Office Software on a PC and Mac systems. v I am a team player and I work well with others.

v I have the ability to learn quickly.

v I have excellent people skills.

v I have excellent planning and organizational skills.

Contact this candidate