Linda Osborne

***** **** ****** **, **** Rapids, MN 928-***-**** adtw4k@r.postjobfree.com

Objective

Provide excellent customer service in a remote telephone or chat support environment

Skills

Computer skills include:

I learn software quickly. Some software packages I have used are:

GINGR online appointment scheduling software

Microsoft Office, including Word, Office, Excel, Publisher

Databases, including Banner (college), Access

Email, including Outlook, Yahoo, Gmail, Eudora,

I type 50 words per minute.

I multitask and track progress well. I am flexible and able to assume different tasks.

Work Experience

October 12, 2020 to present

Harmony Pet Resort

Customer Service Representative

Handled incoming calls to a very busy resort, answered questions and booked reservations using a complex internet-based software for pet boarding, grooming and daycare services.

Created new customer profiles, explained different rates, and adjusted upcoming reservations.

Detailed Job Duties Included:

Making sure all phone calls did not go unanswered and were placed on hold accordingly

Made sure to answer the phone with a smile

Scheduled appointments for groomers, paying attention to preferred groomers

Created reservations for individuals and families based on size restrictions and preferences

Reached out to individual vets to confirm and update required vaccines records

Responded to emails in a speedy manner with appropriate verbiage

Communicated with all departments on day of changes

Maintained customer confidentiality

October 1, 2015 to September 1, 2017

Master’s Touch Artworks

Co-owner of small art gallery in Toccoa, Georgia. Handled all aspects of small business including advertising, website construction and maintenance, customer service and retail operations.

July 2005 to February 2012

Health Balance Massage

Self-employed, providing massage therapy to private clients. Owned and operated the business, responsible for all advertising, customer interaction, bookkeeping, tax payments, website creation and maintenance

June 2000 to July 2005

University of Alaska, Anchorage

Worked in the distance education department providing customer support to both instructors and students. Developed first working database to track incoming and outgoing homework and other student documents. Transitioned to support of the phone system at UAA, providing support for customers in a call center setting and helping maintain the phone system.

1998- May 2000

ISPA-Zcorum

Started as first level technician answering inbound calls from customers concerning their internet connection and questions about their email service, then became Affiliate Services representative supporting affiliates across the country, and transitioned into Implementation Coordinator scheduling and coordinating new affiliates orientation and providing customer service during their process of becoming a new affiliate.

Personal

Avid reader, love to do internet research. Animal lover, and presently working on establishing a small hobby farm.

References

Happy to provide upon request.

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