Sales Consultant Customer Service

Silverio Montoya, MBA

Executive Business Leader / Sales Professional

adtw4h@r.postjobfree.com • 559-***-****

Fresno, CA

Summary

Versatile and action-oriented executive leader with an outstanding work ethic, a high level of integrity, and a vast range of expertise spanning strategic business planning and development, consultative sales and marketing, customer relationship management, and continuous improvement. Solid track record of exceeding ambitious sales targets, inspiring high-performing teams, and leveraging sophisticated technical knowledge to resolve complex issues. Bilingual speaker with exemplary communication skills and repeated success thriving within culturally diverse environments. Fluent in English and Spanish.

Professional Expertise

eCommerce Customer Sales Relationships • Key Account Management • eCommerce Customer Strategy Development

Supply Chain Management • Go-to-Market Strategy • Product Team Collaboration • Customer Feedback Analysis

Sales & Marketing Inputs • Internal & External Stakeholder Management • Business Travel • Product Positioning

Customer Experience (CX) Improvement • Global & Domestic Team Partnerships • Consistently Meeting Sales Quotas

Exceeding Revenue Goals • Key Performance Indicators (KPIs) • Staff Training & Development

Career Experience

Heartland Global Systems/Oklahoma City OK 2/2022-Present

Relationship Manager

Heartland Global Systems is a company that is committed to being the complete technology solution for growing small businesses. Businesses trust Heartland Global Systems to provide the financial technology to make money, move money, manage 3mployees and engage their customers.

Nielsen Media Research, Oldsmar, FL 6/2014 – 12/2021

Field Representative / Panel Resource Specialist

Serve as essential contributor to a new company remote process, currently paving the way to the future. Assume substantial responsibility in owning remote-based recruiting, maintenance, and relationship building. Define key recruitment objectives and continuously strive to outperform revenue projections.

Incorporated concept of differentiated instruction and assessment.

Built sterling reputation for innate ability to articulate core product value to clients, exhibiting tireless commitment to satisfaction and investing extensive time in demonstrating benefits of participating in Nielsen TV ratings.

Cerebellum Corporation, San Francisco, CA 6/2013 – 3/2014

Senior Sales Executive

Balanced competing priorities in collaboratively working with team members and corporate office to determine sales targets, oversee key accounts, and generate leads. Examined and revised sales strategies. Delivered first-rate software curriculum to Grades 6-12 educational market covering all subjects. Monitored competitors’ sales activities and swiftly adapted to ever-changing marketing trends.

Excelled in supplying renowned software learning solutions to customers in at-risk markets, achieving average sale of $10K and creating more than $1.5M in pipeline.

Took initiative in interacting with customers, instilling trust, and conveying personal sense of camaraderie.

Destiny Learning / Montoya Learning Group, Fresno, CA 3/2012 – 6/2014

Independent Contractor

Nurture a loyal client base, selling sought-after supplemental Pearson Education curriculum within the expansive California Pre-K-12 demographic. Display genuine interest in customer success, resolving concerns, and personally following up with individuals following transactions to ensure maximum product satisfaction.

Served as Educational Sales Consultant in facilitating communications between California school districts and key decision makers.

Arranged appointments with prominent leaders and organizations, presenting relevant products designed to aid curriculum needs.

Formed enriching relationships with Association of Mexican American Educators (AMAE), California Association of Latino Superintendents & Administrators (CALSA), and California Association for Bilingual Education (CABE).

Revolution Prep, Santa Monica, CA 12/2010 – 3/2012

Regional Sales Manager

Owned all aspects of talent recruiting and retention, employee training and mentoring, and strategic planning and administration. Formulated in-depth regional sales recommendations, arranged and completed action plans, and established district quotas for national objectives. Integrated production, productivity, customer service, and quality standards.

Tactically implemented strategic sales plans targeting Grades 6-12 demographic in roughly 90 school districts, reaching average of $30K per sale.

Received prominent recognition from Fresno USD, adopting software as part of startup sale valued at $150K.

Wireless Generation / Amplify Education, Brooklyn, NY 8/2008 – 3/2010

Director of Educational Partnerships, California

Coordinated simultaneous sales operations in marketing state-of-the-art supplemental educational software with emphasis in reading and math interventions. Delivered high-impact presentations to select stakeholders. Interfaced regularly with colleagues and sales executives to track progress, determine milestones, and identify core demographics.

Conceived and administered pilot programs to market breakthrough, technology-based educational products.

Launched BURST reading intervention program, creating new sales of $500K and receiving district-wide adoption.

Functioned within major school districts, including Los Angeles, San Francisco, Fresno, and San Bernardino.

Pearson Education, Upper Saddle River, NJ 6/1994 – 8/2008

Educational Sales Consultant / Sales Representative

Served in all-encompassing role assigned with sales management of educational products targeting the K-12 demographic, impacting over 1.5 million students and educators in more than 200 separate school districts. Led team of per diem employees, consistently achieving quota throughout large territory. Designed training programs supporting sales process.

Repeatedly outpaced sales objectives by as much as 135% of quota, amounting to over $1M annually.

Increased market share by 125% and dramatically expanded underdeveloped territory by 250% in just four years.

Sold $500K+ to Fresno USD, $250K to Kern USD, and $200K to OUHSD.

Expertly closed major textbook sale for $125K.

Set new standard for excellence in achieving Presidents Club signifying goal for 10 consecutive years.

Education

Master of Business Administration (MBA)

Keller Graduate School of Management, Fresno, California • Delta Mu Delta

Bachelor of Science in Management

DeVry University, Fresno, California • Dean’s List

Licenses & Certifications

Certified Instructor – Center for Teacher Effectiveness (Time to Teach)

Awards & Recognition

Lifetime Recognition for Outstanding Academic Achievement, Keller Graduate School of Management

Who’s Who Among United States Latinos

Speaker of the Year, Toastmaster International

Technical Proficiency: Windows OS, macOS, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)

Contact this candidate